Ratings based on 1,052 Verified Reviews

4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Nice and cozy

Posted Oct 24, 2017
Very nice and cozy hotel, clean; really liked friendly and helpful staff at the front desk.The location is great, very close to the most historical sites.
Comment from Hotel Management
Oct 24, 2017 by dpto. calidad, Hotel Management
We are happy to hear a good experience. Thank you for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from Staffs

Nice Hotel, great location

Posted Oct 17, 2017
Pros: Excellent location, in the heart of the city. Cleanliness was very good.
Cons: Variation of breakfast
Location: Central location, lots of restaurants nearby. 5-10mins walk to bus stop to take you to the Alhambra, which was amazing.
Hotel was in an excellent location. Clean and comfortable room. Breakfast buffet was ok, no variation from day to day. Only hot food was bacon and egg, if you don't eat eggs then no other choice.
Comment from Hotel Management
Oct 18, 2017 by dpto. calidad, Hotel Management
Your comments are of great help for us and for future travelers. Thanks for sharing your experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Comfortable hotel in ideal location

Posted Oct 4, 2017
Pros: Comfortable, spacious room, location
Cons: Only downsides were at breakfast; the coffee was stewed and frankly undrinkable, and the staff clearing plates seemed oblivious to guests still eating
Location: Very well positioned, the centre of Grenada only a short walk away
We had a very large room in this friendly hotel, ideally positioned close (but not too close) to the city centre
Comment from Hotel Management
Oct 11, 2017 by dpto. calidad, Hotel Management
Certainly there are always things that can be improved. Thanks for helping us with your comments. Your opinions are very valuable to us thanks for helping us to improve.
5 out of 5
Recommended
for Everyone
by A verified traveler from perth australia

Centrally located for all the attractions

Posted Sep 21, 2017
Great stay at a clean and tidy hotel with helpful staff
Comment from Hotel Management
Sep 25, 2017 by dpto. calidad, Hotel Management
Thank you for your feedback !
4 out of 5
Recommended
for Everyone
by A verified traveler from Mtl

Very good location

Posted Sep 19, 2017
Very cliose to Alhambra, Mirador de San Nicolas and city centre.
Comment from Hotel Management
Sep 25, 2017 by dpto. calidad, Hotel Management
Our location in the center of the city is one of the many good things that our Hotel has. Thanks for sharing your experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Wiltshire

Good Hotel - Good Location

Posted Sep 18, 2017
Pros: Location and room
Location: Do not turn left out of the hotel. Turn right and you will be within a hundred metres of at least a dozen bars serving good drink and tapas.
Helpful staff, Spacious, clean room with a small balcony.
Comment from Hotel Management
Sep 25, 2017 by dpto. calidad, Hotel Management
Thank you for your recommendation for future travelers. Thanks for your comment.
4 out of 5
Recommended
for Everyone
by A verified traveler from vancouver, canada

Unaccessible by car

Posted Aug 17, 2017
Nice hotel, great area, great restaurants around. If you drive, my advice is to stay away from this hotel. It is located in a restricted area and the streets around it are like a maze. If you come by foot or by taxi this hotel will be a great choice. I've arrived by car and it had been very frustrating. The GPS was confused and didn't help at all as one way streets were not updated in the GPS data base. I've updated the GPS 10 days before my arrival there. The staff promised they will communicate with the police to not fine the hotel guests but we'll have to wait and see on this one. No way you can come close to the hotel without violating the restricted areas. E
Comment from Hotel Management
Sep 4, 2017 by dpto. calidad, Hotel Management
Thanks for your comment, your information will be important for future clients but I have to clarify some things. Our Hotel is in the historic center of the city and has restricted access areas but allowed for Hotel guests. Before your arrival you can request information by mail, with our instructions is very easy to reach the Hotel. The indications of a GPS may not be easy and make your arrival at the Hotel a bad experience. We look forward to helping you in the future. Thanks for your comment.
1 out of 5
by A verified traveler

Dont stay here you will regret it.

Posted Aug 6, 2017 on Hotels
Hotel has stairs on every floor, for most of the rooms you might need to go through at least 10plus stairs before you will reach your room. And if you have a lot of luggages and children, you will be super tired needing to "transport" all of them to your room. Soundproof was very bad as well! While we were moving luggages to our rooms, guests from other rooms came out and shouted at us. Aircon wasnt working well as well. Feedback to the hotel staff but he told us there is nothing he can do. We can only wait for the "aircon to turn cool". Yes we waited, and it got cool only after like 5hours? Dated centralise aircondition they are using. Especially during the hottest july month, its hard to sleep with the heat. The view was bad facing other building's construction. I was told that there is a reserve decent space in front of the hotel lobby to allow us to load our car but no its not! We need to move all the dustbins on the entrance of the narrow side lane in order to get to the "decent reserve space" to unload our luggages! We parked at a public parking space for 20 euros per car which was not what i had been told as well! To make things worse, we were not given the beds that we reserved! Management is telling lies! Some of the rooms have more than 10 stairs every floor you need to pass through in order to reach your room. My advice is dont book this hotel!
Comment from Hotel Management
Aug 9, 2017 by CALIDAD, Hotel Management
I regret your bad experience and apologize. There is a misunderstanding, from floor to floor there are stairs but there is also elevator. In the corridor of a same floor there are only 3 steps of stairs. It is not possible to park in the hotel main entrance because the street is pedestrian, our area reserved for loading and unloading of luggage is about 50 meters, we would like it to be closer but at the moment it is not possible. Thank you for your comment that helps us improve.
4 out of 5
Recommended
for Everyone
by A verified traveler from Worcestershire UK

Good city centre hotel.

Posted Jul 29, 2017
Pros: Location
Good hotel in the city centre. Staff were very helpful and the room was clean and comfortable. Good buffet breakfast with a choice of hot and cold food. There was tea and coffee facilities in the room but they only had decaf coffee, which a lot of Spanish hotels offer now. The only negative point about the hotel is that , being a city hotel, the access to it is difficult and they don't have their own parking. However, they did provide us with very good directions and when you arrive , they take your car to a park for you. Overall it is a convenient situation being close to many restaurants and bars, not to mention shops. We would use it again if we return to Granada.
Comment from Hotel Management
Jul 31, 2017 by dpto. calidad, Hotel Management
Thanks for sharing your experience. We do not have garage in the Hotel, our parking(16€/night) is to about 300m. far from here, but we have free valet parking at limited hours. Thank you for rating this service as positive. Thank you for choosing our Hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Aldershot England

Ideal for the city centre

Posted Jul 28, 2017
Pros: City centre location, nice Hotel clean rooms
Cons: Would have prefered a double bed instead of two singles we requested. The bathroom had a floor to ceiling double glazed door right opposite the toilet
Location: Loads of shopping plenty of places to eat.
Hotel right in the city centre which suited us as we did not want to drive anywhere. Close to most attractions to walk. Only issue was when going to and from the hotel the barrage or restaurants that you have to walk past with the vendors outside touting for business.
Comment from Hotel Management
Jul 31, 2017 by dpto. calidad, Hotel Management
Thanks for your comment. It is good to know that our location in the center of the city has been useful for your visit. Thank you for sharing your experience with other travelers.