Ratings based on 1,013 Verified Reviews

4.3 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Leeds, Uk

Rude staff, broken bed, boring breakfast.

Posted Jul 8, 2017
We booked 3 single beds, 1 was broken & we i had backache in the morning. We asked for a change & they gave us a double & single. Which we struggled with. Staff were not friendly. Breakfast was limited variety & same everyday. Location was the only good point.
Comment from Hotel Management
Jul 10, 2017 by dpto. calidad, Hotel Management
We regret your bad experience but your comment will help us to improve. The new room was a family room with a double bed, a single bed and a sofa bed, I regret not being able to solve your problem. I apologize and thank you for sharing your experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Great location

Posted Jul 7, 2017
Good room, good staff. The value for the rate is great. Highly recommended .. the walk up to Alhambra took 20 minutes.. the hotel is 5 minutes walk to the Granada Cathedral. Shops nearby and all the Tapas restaurants and bars
Comment from Hotel Management
Jul 8, 2017 by dpto. calidad, Hotel Management
Thank you for sharing your experience with other travelers. Your comment will be useful for future clients. Thank you for choosing our Hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Centrally located with English speaking staff.

Posted Jul 4, 2017
If driving, there's a particular route and specific parking area to park to check-in which is 3 min walk away from the hotel. After check-in, hotel staff would take the car key and will park the car. Nearby construction is annoying and they start hammering / drilling at 7AM. NOT GOOD!!! Glad we only stayed there for 2 nights.
Comment from Hotel Management
Jul 8, 2017 by dpto. calidad, Hotel Management
Thanks for your comment. I apologize for the works of our neighbors. Thank you for your feedback our our free valet service as a positive service. Thanks for sharing your experience.
4 out of 5
Recommended
for Couples
by A verified traveler from vancouver

Quiet but close to activities

Posted Jun 5, 2017
Romantic within walking distance of the features of the city
Comment from Hotel Management
Jun 6, 2017 by dpto. calidad, Hotel Management
We are happy to hear about your romantic visit to our city. Thanks for sharing your experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lancashire

Central location in Granada

Posted May 16, 2017
Pros: The large room was exactly as shown on the website. The towels supplied were large fluffy bath sheets.
Location: We took a guided evening walking tour of the Albaicin and Sacromonte Hill and the following day we visited the Alhambra.
This hotel is clean, comfortable and has recently been modernized. Although this hotel is in the centre, we had a quiet peaceful room.The tea/coffee tray in the room was most welcome. The bar was clean and staff efficient. We had breakfast in the bar area - breakfast was not included in our room deal. The staff served us promptly so we were able to get ready for the day without delay. Wi fi was free.
Comment from Hotel Management
May 18, 2017 by dpto. calidad, Hotel Management
Thanks for sharing your experience. Your comment will be very useful for future travelers. Thank you for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Fantastic 3 star hotel

Posted May 15, 2017
Pros: Location
Location: Excellent location in the town
Great location, staff and hotel. Do not hesitate to book this hotel. My daughter said I needed to book a 4 star hotel in Spain as the star ratings were not rated like USA hotels. This hotel did not have all the facilities that make it a better star rating but I would highly recommend this hotel
Comment from Hotel Management
May 18, 2017 by dpto. calidad, Hotel Management
Thank you for recommending our Hotel to future travelers. Thanks for sharing your experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice boutique hotel

Posted May 10, 2017
Hotel is within walking distance of many attractions and lots of choices to eat near by. Would go back to this hotel. A very good 3 star hotel.
Comment from Hotel Management
May 13, 2017 by dpto. calidad, Hotel Management
Thanks for your comment. We hope to see you soon in Granada.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sussex

Great place to stay to explore Granada

Posted May 7, 2017
Pros: Practically everything. Location, comfort, cleanliness.
Cons: More tea and coffee sachets in the room.
Location: Lots of bars and restaurants nearby. A few minutes walk from the cathedral. All the main attractions are within easy walking d
We stayed here for three nights. Our room was spotlessly clean, the beds and pillows were extremely comfortable and even though the hotel is on a busy street it was very quiet. The hotel staff were very friendly and helpful. It's centrally located so everything was in easy walking distance. We would definitely stay here again.
Comment from Hotel Management
May 13, 2017 by dpto. calidad, Hotel Management
Thank you for your recommendation for our courtesy tray. Your comment will be useful for future clients. Thanks for sharing your experience.
4 out of 5
by Mary

Posted Apr 15, 2017 on Hotels
Comment from Hotel Management
Apr 18, 2017 by CALIDAD, Hotel Management
Gracias por tu valoración. Thank you for your score.
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Location & Service - both good!

Posted Apr 13, 2017
Pros: Location and Service
Cons: Nothing from my perspective - just what I needed
Location: Just walk and walk and be sure to book ahead for the Alhambra - a man made wonder of the world and not to be missed!
The hotel so well located in the heart of Granada and easy to get to the main sights and just walk around from here. I didn't realise when I booked it how well located it was going to be! The service is good too. The guy on reception was SO helpful as I had a hire car and he sorted the parking for me etc. - all very efficient and easy and cheap (15 euros) for 24 hours overnight and they take the car and return it to you. Couldn't have been more helpful! The room was small but comfortable and I was a single traveller for one night so it didn't matter to me. Wi fi, shower and bed - all need to be good for me and they were!! I'd def stay again!
Comment from Hotel Management
Apr 13, 2017 by dpto. calidad, Hotel Management
Our staff is very grateful. We are sure that your comment will be of great help to future clients of our Hotel. Thanks for sharing your experience.