Ratings based on 222 Verified Reviews

4.0 out of 5
91% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from SG

Nice and convenient

Posted Jul 20, 2017
Hotel cleanliness is tip top. Noise is s bit of annoying as my neighbouring room was with a kid and the noise cannot be avoided.
Comment from Hotel Management
Jul 28, 2017 by Mutiara Johor Bahru, Hotel Management
Dear guest, Thank you for staying with us recently. We have taken note of your comments and would do our utmost to provide better quality services and we shall look forward to your next visit soon. Kind regards - HP Khoo, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Nice hotel, shopping center next door

Posted Jul 17, 2017
Pros: convenient
Cons: Not that I can think of
Location: Shopping and massage
Nice place to stay. Shopping and massage is just next door.
Comment from Hotel Management
Jul 28, 2017 by Mutiara Johor Bahru, Hotel Management
Dear guest, We are delighted that you have enjoyed your recent stay with us. Your kind comments are much appreciated. It would be a pleasure for us to welcome you back to our 'home-away-from-home comfort'. Kind regards - HP Khoo, General Manager
5 out of 5
by Ken

This traveler left a rating score only Posted Jun 27, 2017 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 23, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel - always my choice

Posted Jun 22, 2017
Have stayed at this hotel a few times and the service is still as good as before. Room is clean. Location is alright and can walk to KSL. Breakfast menu can be improved to add more variety. Overall experience is good.
Comment from Hotel Management
Jul 28, 2017 by Mutiara Johor Bahru, Hotel Management
Dear guest, Thank you very much for your nice comments. We would love to have the pleasure of seeing you as a regular guest and hope to welcome you back soon. Kind regards - HP Khoo, General Manager
4 out of 5
by Soo Yuen

This traveler left a rating score only Posted Jun 21, 2017 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 20, 2017 on Hotels
4 out of 5
by Francis

Long overdue exterior refurbishment

Posted Jun 19, 2017 on Hotels
It's about time to give the aged exterior a fresh paint coat.. Interior looks so much better
Comment from Hotel Management
Jul 28, 2017 by Lily Tham, Hotel Management
Dear guest, Thank you for staying with us recently. We have taken note of your comments and would do our utmost to provide better quality services and we shall look forward to your next visit soon. Kind regards - HP Khoo, General Manager
5 out of 5
by Norani

Great hotel

Posted Jun 19, 2017 on Hotels
It was awesome!!
Comment from Hotel Management
Jul 28, 2017 by Lily Tham, Hotel Management
Dear guest, Thank you very much for your nice comments. We would love to have the pleasure of seeing you as a regular guest and hope to welcome you back soon. Kind regards - HP Khoo, General Manager
3 out of 5
by A verified traveler

ok hotel

Posted Jun 18, 2017 on Hotels
Hotel was ok, but the mall next door was really run down. Need a 10mins walk to KSL for a decent mall. Pillow was horrible, all of my guests complaint about it.
Comment from Hotel Management
Jun 20, 2017 by Lily Tham, Hotel Management
Dear Guest, Thank you for your review. Meanwhile, I sincerely apologize for any inconveniences caused; your comments have been shared with the department concerned so that they may be addressed. We are looking forward to your next visit soon. Kind regards - HP Khoo, General Manager