Ratings based on 430 Verified Reviews

4.5 out of 5
90% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from New Jersey, USA

Posted Jun 10, 2018
We had an amazing experience. I recommend strongly breakfast the hotel provides.
Comment from Hotel Management
Jun 11, 2018 by dpto. calidad, Hotel Management
Thank you for recommending our Suites to future travelers. Thank you for choosing the Suites experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 7, 2018 on Orbitz
Very nice place to stay. Comfortable apartment like rooms. Excellent location. Super nicw stagg
Comment from Hotel Management
Jan 8, 2018 by dpto. calidad, Hotel Management
Thanks for sharing your experience. Grateful for your comment.
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Clean & Great Location

Posted Dec 19, 2017
Hotel staff friendly and very helpful. Car park a little difficult to access. Fantastic location and within walking distance to everything as well as the bus service to Alhambra.
Comment from Hotel Management
Dec 28, 2017 by DPTO. CALIDAD, Hotel Management
Thank you for your review, we are sure that it will be of great help to future travelers. I wish you a Happy New Year !
3 out of 5
Recommended
for Everyone
by A verified traveler from ft

Avrage

Posted Dec 18, 2017
Old furniture no view location okay....... Nice staff that sit.
Comment from Hotel Management
Dec 31, 2017 by dpto. calidad, Hotel Management
Thanks for your comment but I would like to know more. Your comments are very valuable to us because they help us solve problems and propose future improvements. Merry Christmas !
4 out of 5
Recommended
for Everyone
by A verified traveler from Nee York City

Spacious and Comfortable Suites

Posted Dec 8, 2017
The suite was spacious, comfortable and clean but we had to change rooms because of a horrible odor. The hotel was accommodating and changed our room. However, there was still somewhat of that odor in the new room, which was on another floor. Perhaps there was a temporary sewage or plumbing problem. The staff was very nice and helpful. The free walking tour (although tipping was encouraged) was great.
Comment from Hotel Management
Dec 28, 2017 by dpto. calidad, Hotel Management
Thanks for your feedback, your comments always help us solve problems. I wish you a Merry Christmas and Happy New Year !
4 out of 5
by A verified traveler

Posted Nov 12, 2017 on Hotels
The accommodations were very spacious. The location was very convenient---close to tourist sites. We had a first floor room which didn't get any outside light and was therefore quite dark.
Comment from Hotel Management
Nov 15, 2017 by CALIDAD, Hotel Management
Thank you for sharing your experience that helps us improve. Your proposal is already included in our list of future improvements. Thank you for choosing the Suites experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice apartment great location

Posted Nov 4, 2017
Pros: The staff ere very helpful and the room very well kept.
Location: The old city is very close as is transport. The old city has historic sites such as the Tombs of Isabella and Ferdinand, endless restaurant .
My stay at the Gran via was very good. The room has all the required facilities and is well located for exploring the city. The staff were also very helpful.
Comment from Hotel Management
Nov 6, 2017 by dpto. calidad, Hotel Management
Thank you for sharing your experience in Suites. Our staff thanks you for your feedback.
5 out of 5
by A verified traveler

Comfort home n good environment

Posted Nov 4, 2017 on Hotels
Good location。clean n comfortable environment。english tv channels。nice sitting room
Comment from Hotel Management
Nov 6, 2017 by CALIDAD, Hotel Management
Great review, thank you for your feedback.
5 out of 5
Recommended
for Couples
by A verified traveler from Calgary, Canada

Clean, comfortable, and quiet

Posted Oct 21, 2017
Really enjoyed our stay, loved the amenities. It is close to many attractions and restaurants. The front desk staff, Begonia was very helpful and proffessional. It was a wonderful place to stay.
Comment from Hotel Management
Oct 24, 2017 by dpto. calidad, Hotel Management
We are happy to hear a good experience. Thank you for your feedback. Thank you for choosing the Suites experience.
5 out of 5
by Gary

Gran Via Hotel

Posted Oct 10, 2017 on Hotels
Excellent service from front desk and valet. Terrific location
Comment from Hotel Management
Oct 18, 2017 by CALIDAD, Hotel Management
Very grateful for your feedback. Thank you for choosing the Suites experience.