Ratings based on 422 Verified Reviews

4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Clean & Great Location

Posted Dec 19, 2017
Hotel staff friendly and very helpful. Car park a little difficult to access. Fantastic location and within walking distance to everything as well as the bus service to Alhambra.
Comment from Hotel Management
Dec 28, 2017 by DPTO. CALIDAD, Hotel Management
Thank you for your review, we are sure that it will be of great help to future travelers. I wish you a Happy New Year !
3 out of 5
Recommended
for Everyone
by A verified traveler from ft

Avrage

Posted Dec 18, 2017
Old furniture no view location okay....... Nice staff that sit.
Comment from Hotel Management
Dec 31, 2017 by dpto. calidad, Hotel Management
Thanks for your comment but I would like to know more. Your comments are very valuable to us because they help us solve problems and propose future improvements. Merry Christmas !
4 out of 5
Recommended
for Everyone
by A verified traveler from Nee York City

Spacious and Comfortable Suites

Posted Dec 8, 2017
The suite was spacious, comfortable and clean but we had to change rooms because of a horrible odor. The hotel was accommodating and changed our room. However, there was still somewhat of that odor in the new room, which was on another floor. Perhaps there was a temporary sewage or plumbing problem. The staff was very nice and helpful. The free walking tour (although tipping was encouraged) was great.
Comment from Hotel Management
Dec 28, 2017 by dpto. calidad, Hotel Management
Thanks for your feedback, your comments always help us solve problems. I wish you a Merry Christmas and Happy New Year !
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice apartment great location

Posted Nov 4, 2017
Pros: The staff ere very helpful and the room very well kept.
Location: The old city is very close as is transport. The old city has historic sites such as the Tombs of Isabella and Ferdinand, endless restaurant .
My stay at the Gran via was very good. The room has all the required facilities and is well located for exploring the city. The staff were also very helpful.
Comment from Hotel Management
Nov 6, 2017 by dpto. calidad, Hotel Management
Thank you for sharing your experience in Suites. Our staff thanks you for your feedback.
5 out of 5
Recommended
for Couples
by A verified traveler from Calgary, Canada

Clean, comfortable, and quiet

Posted Oct 21, 2017
Really enjoyed our stay, loved the amenities. It is close to many attractions and restaurants. The front desk staff, Begonia was very helpful and proffessional. It was a wonderful place to stay.
Comment from Hotel Management
Oct 24, 2017 by dpto. calidad, Hotel Management
We are happy to hear a good experience. Thank you for your feedback. Thank you for choosing the Suites experience.
5 out of 5
by Gary

Gran Via Hotel

Posted Oct 10, 2017 on Hotels
Excellent service from front desk and valet. Terrific location
Comment from Hotel Management
Oct 18, 2017 by CALIDAD, Hotel Management
Very grateful for your feedback. Thank you for choosing the Suites experience.
2 out of 5
by A verified traveler from Las Vegas, NV

If you like noise and graffiti, this is for you.

Posted Oct 2, 2017
Pros: Price
Cons: Everything
Location: Poor location, but close to town center.
A large residence converted into a hotel in 2005. Not a penny reinvested. Dated furnishing, very noisy, in a part of town ten minutes from the center, but certainly in the wrong direction. Graffiti filled area with noise all night from local clubs that never close. Groups of young men outside in the alleys from dusk to dawn. What are they doing besides making noise? My rating is generous. There are two separate rooms, although the sitting room had a pull out bed that was very, very uncomfortable, Sometimes there is staff, sometimes not. It's best quality is the price. At $125 per night for a two room suite - warning bells should be ringing.
Comment from Hotel Management
Oct 11, 2017 by dpto. calidad, Hotel Management
Thanks for your feedback, interesting point of view. We can include some ideas for future upgrades to our Suites. We hope to do better in the future. I apologize for your bad experience. Thanks for sharing your stay in Suites.
5 out of 5
by A verified traveler

Posted Oct 1, 2017 on Hotels
Comment from Hotel Management
Oct 11, 2017 by CALIDAD, Hotel Management
Gracias por su valoración. Thank you for your score.
4 out of 5
Recommended
for Families
by A verified traveler from Raleigh, NC

Apartment hotel near city center

Posted Sep 24, 2017
Pros: Value for money compared with a traditional hotel. Has parking.
Cons: The room at the front was noisy with revelers outside at 3:00-4:00 am on a Thursday night. Two room suites could use an extra bathroom.
Location: Walking distance to restaurants, cathedral and shopping.
We arrived by car and the gentleman from the front desk helped us back the car into the tight parking space. Unfortunately we had to wait for two extra hours to check in because the water heater was not working. However the staff were very apologetic and we checked into the room at the promised time. We had a two bedroom one bathroom apartment. When we booked it was not clear how many bathrooms there were and it would have saved time in the mornings to have two bathrooms. The breakfast was included in the rate and included bread, croissant, pan au chocolate, hard boiled egg, yoghurt, orange juice and tea/coffee. Decent breakfast and delivered to our room at the requested time.
Comment from Hotel Management
Sep 25, 2017 by dpto. calidad, Hotel Management
Thank you for your proposal, I will send your request for two bathrooms suite for future improvements. Thank you for helping us improve.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Wonderful Hotel Suite

Posted Sep 17, 2017
Very comfortable bed, A/C and cute bathroom and kitchen area. Modern Decor and located in the heart of the city. We loved our stay here and were happy that it also had an elevator since we all had large suitcases with us. Great cafes just across the street and within walking distance to many locations in Granada. Great customer service too-we were looking for the hotel and were lost so the front desk woman actually walked down the street to find us and have us follow her back to the hotel!! We will definitely return if back in Granada.
Comment from Hotel Management
Sep 18, 2017 by dpto. calidad, Hotel Management
It is great to know that you have a good experience of our Hotel. Thanks for your feedback, future customers will appreciate this information. Thank you for sharing the Suites experience.