Ratings based on 149 Verified Reviews

2.4 out of 5
23% of guests recommend
2.5 Room cleanliness
2.6 Service & staff
2.3 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Selangor, Malaysia

PLS CHECK ROOM FACILITIES

Posted May 30, 2017
Pros: good location & price promotion. clean & comfortable.
Cons: nothing comes to mind... other then after the completion of renovation, it should be nicely done up.
Location: location was perfect for me who had to do a visit to singapore... the causeway was nearby. didn't have time to visit the around...
booked 2 rooms for overnight stay. room was clean & comfortable... however, 1 room (416) AC not working properly but since it was night, d coolness was bearable but when sun is up the room became hot & humid. luckily we were checking out already. another 1 room (415) the heater wasn't working... as hot weather so no heater was bearable. Please check all rooms & make sure all facilities in the room is working before putting guests. Other then these 2, all other aspects of the hotel & the staff etc..etc.. were good.. so unfortunate the maintenance of AC & heater were overlooked.
Comment from Hotel Management
Jun 6, 2017 by Norull Akmar Anuwar (Guest Service Officer), Hotel Management
Warmest greeting from Suria Resorts & Hotels. The management of Suria Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honour to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our hotel. We are looking forward to your next visit and wish you the best in your business and personal endeavours. Thank You. Yours truly, Suria Hotels Malaysia
4 out of 5
by Koteeswara Prabhu

Good Location

Posted Apr 2, 2017 on Hotels
GOOD. However minimum requirement of customer it be provided.
Comment from Hotel Management
Apr 6, 2017
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honour to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavours. Thank You. Yours truly, Suria Resorts Malaysia
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Near the city and beach

Posted Mar 6, 2017
Good hotel, clean and safe. However, the parking lot for guest is quiet far (2-3 min walking) and the parking is limited
Comment from Hotel Management
Mar 13, 2017 by Norull Akmar Anuwar , Hotel Management
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Hotel Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia
4 out of 5
by Siti

Recommended

Posted Feb 15, 2017 on Hotels
Extremely close to jb ciq. About 8 mins walking distance. Nice comfortable room. For the price paid, it's extremely affordable. Would recommend to friends for a stay here.
Comment from Hotel Management
Mar 13, 2017
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Hotel Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia
3 out of 5
by Jeng Yui

IMPROVEMENTS TO BE DONE

Posted Feb 8, 2017 on Hotels
TO BE IMPROVED ON- The fridge control was taken out, not able to adjust temperature. Shower area was too small. Only one socket to charge devices.
Comment from Hotel Management
Mar 13, 2017
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Hotel Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia
3 out of 5
by A verified traveler

Posted Feb 1, 2017 on Hotels
Comment from Hotel Management
Mar 14, 2017
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Hotel Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia
2 out of 5
by Jakaria

Posted Jan 12, 2017 on Hotels
Uncomfortable smell in the room
Comment from Hotel Management
Mar 15, 2017
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia
1 out of 5
by A verified traveler from Singapore

Poor location with unhygienic condition

Posted Dec 28, 2016
Pros: Nothing!
Cons: Everything from cleanliness to hygience and manners.
Location: Location...poor! Things to do...none!
Ants all over room, especially on floor/basin/window. Housekeeping done for bed only. All 7 of us were stung by lots of mosquitoes since arrival in hotel lobby and in room, and we were so busy smacking mosquitoes. Aircon not working well with dripping water. Shower room super small. Poor security around hotel, with poor lighting system and no cctv at all. Lifts are of poor condition. Rubbish around hotel were not cleaedr, thus resulting in lots of mosquitoes, poor hygience & stench. Frontline staff (2 out of 6) were polite and mannered, with proper greetings. 1 of the frontline staff was asked to wake up in the middle of his nap (@1315 hrs) to attend to us, when there were so many others around.
Comment from Hotel Management
Mar 15, 2017 by Norull Akmar Anuwar , Hotel Management
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia
1 out of 5
by A verified traveler

Its fake from advertisement

Posted Dec 23, 2016
Pros: Nothg i like
Cons: If in renovation,please dnt open for booking.its dangerous
Location: Location good
Differ frm the pic had gven. We hve to put our car far frm hotel. N the pool also share wth stdents. Thats my first time, i went to johore.but ,my plce i got so frustated. Soryy, i know yur plce in renovation,but they should not run their bussiness. Its dangerous for my fmly
Comment from Hotel Management
Mar 15, 2017 by Norull Akmar Anuwar , Hotel Management
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia
1 out of 5
by A verified traveler from Johor

MANAGER CANCELLED BOOKING LAST MINUTE!

Posted Dec 18, 2016
DISSAPOINTED! Once I arrive at the reception, the staff told us that NO ROOM AVAILABLE FOR THE NIGHT AS THE MANAGER HAS CANCELLED OUR BOOKING AND REPLACED WITH OTHER GUESTS! The staff has no idea how to solve the problem and let us handle ourselves by asking us to call EXPEDIA and get refund where it is actually IMPOSSIBLE! TERRIBLE HOTEL AND MANAGEMENT!
Comment from Hotel Management
Mar 15, 2017 by Norull Akmar Anuwar , Hotel Management
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia