Ratings based on 605 Verified Reviews

4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from London

A very good hotel in Soho district

Posted Aug 21, 2017
Pros: Staff, cleanliness and good location
Location: The location is great for access to ferries to outer island and Macau respectively. Likewise it is one stop on the MTR to Central / Hong Kong station.
A very clean and tidy hotel in the Soho district of Hong Kong near to an MTR station. The room was excellent, and breakfast room facilities of a very good standard, the hotel also had a gym which was sighted. Staff were extremely friendly and helpful, I found them to be very hospitable, I would definitely stay here again on my next visit to Hong Kong. I would highly recommend this hotel for anyone visiting Hong Kong.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lae, Papua New Guinea

Comfortable hotel in typical neighbourhood

Posted Aug 3, 2017
Pros: Large comfortable rooms
Cons: Breakfast choice.
Location: Lots of small and large shops and malls nearby.
All was fine, with exception of the internet and hot water which were out one morning.
Comment from Hotel Management
Aug 9, 2017 by Citadines Mercer, Hotel Management
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your valuable feedback and comments about our hotel. I would like to apologise for the sudden water suspension and no wifi signal. It was an isolated incident and we had it rectified the same morning already. Please be assured that we are always seeking to satisfy the expectations of our guests. For this reason, I hope that we will have another opportunity to improve your stay experience in the near future.
4 out of 5
by A verified traveler from NY, USA

Spacious hotel with breakfast and kitchen

Posted Jul 13, 2017
Pros: Location and spacious. It provide everything you need for the trip. They even provide a free cellular phone for use in Hong Kong.
Cons: Provide cleaner, newer towels.
Location: Small restaurants around. Also it's 10 min walk away from the Hong Kong Macau Ferry Station for going to Macau.
This is the second time we stay in this hotel. Overall, it's still good. It's convenient located just 5 min walk away from ShengWan MTR station. It's spacious and always provide breakfast. Overall, the facility is still same as the first imp when we stay there several years ago, except they really have to work on providing better towels. We stay there 2 nights and both days the towels we got were really tired and some even had holes in it. I think towels are really small things to complete the presentation.
Comment from Hotel Management
Jul 27, 2017 by Citadines Mercer, Hotel Management
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your comments about our hotel. We have highlighted the quality of towels to our Housekeeping team. Please rest assured that we are always seeking to satisfy the expectations of our guests. We hope to welcome you again.
2 out of 5
by Elizabeth

Posted May 4, 2017 on Hotels
Comment from Hotel Management
May 15, 2017 by Joey, Hotel Management
Thank you for taking time to rate for our hotel. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome feedback as they indicate the areas where we can further improve. We look forward to welcoming you again, giving us another opportunity to serve you better.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Apr 23, 2017
Great stuff, good location. Every thing was as promiced. Free luggage storage. Free internet with smartfone you can take outside durig your stay.
Comment from Hotel Management
Apr 26, 2017 by Citadines Mercer, Hotel Management
Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. We look forward to welcoming you again.
4 out of 5
Recommended
for Other
by A verified traveler

Nice Aparthotel in Sheung Wan

Posted Apr 23, 2017
Pros: Good location, nice room, near MTR station, decent breakfast spread
Cons: Inconsistent customer service at the reception
Location: Very nice eateries close by that show you the "real Hong Kong"
Check-in a pleasant experience and we were lucky enough to get a room upgrade by the pleasant lady to Twin Beds. Being and Expedia VIP+ we were also provided with free breakfast and late checkout. The light buffet breakfast was a pleasant surprise with a selection of different foods such as pastries, cereal, fresh foods and sunny-sideup eggs. The lady was extremely pleasant and cheerful. All around a good experience, however apart from the lady at check-in the staff at the desk were not the most pleasant. Even speaking to them in cantonese did not seem to illicit much of a response. They were willing to help but did so begrudgingly. For example, when I checked out and asked if it was easy to get cabs, he barked that I should walk further up the street if I wished to get one. If you are expecting a full service hotel with porters and a concierge you may wish to look somewhere else. This hotel is perfect for the solo traveller, or couples.
Comment from Hotel Management
Apr 26, 2017 by Citadines Mercer, Hotel Management
Thank you for taking the time to write this review. It is great to have you stay with us. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again.
5 out of 5
by A verified traveler

Posted Apr 18, 2017 on Hotels
Comment from Hotel Management
Apr 21, 2017 by Joey, Hotel Management
Thank you for taking the time to rate for our hotel. It is great to have you stay with us. We hope to welcome you again.
5 out of 5
by William

A 5 star experience in Hong Kong

Posted Apr 3, 2017 on Hotels
The Citadines Mercer exceeded expectations in every way. The room was spacious. Free breakfast was good.They changed enough every day so you didn't get bored with the selections. The room came with free mini bar. Also free calling to The United States. They gave you a smart phone to help you get around. The location was close to Central Pier, IFC Mall, Western Market and Man Mo Temple. The front desk staff was very helpful. Ask for Jessie. She went above and beyond in every way to help make our stay enjoyable, whether it was help with directions, holding baggage, hailing a cab or anything else. The 1 drawback is that the tour bus company pickups don't like to come to this hotel, but if you are forceful enough they will. You are also 2 0r 3 blocks from a subway station.
Comment from Hotel Management
Apr 6, 2017 by Joey, Hotel Management
Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. We look forward to welcoming you again.
5 out of 5
by steve

Base camp for HK island

Posted Mar 30, 2017 on Hotels
Great staff Efficient layout makes the most of room size Love the location with quick walking access to MTR, restaurants, Hollywood Road antiques and SOHO. Appreciate the quiet within the bustle of HK
Comment from Hotel Management
Apr 6, 2017 by Joey, Hotel Management
Thank you for taking the time to write this review. Your comments will be shared with the whole team. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. We look forward to welcoming you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Spacious and convenient

Posted Mar 16, 2017
Pros: good location and spacious by hong kong standards
Cons: Room cleanliness
Location: Eat Sang Kee Congee just about the corner. Walk to Kau Kee beef noodles and a few gourmet coffee shops nearby.
There are a number of indie cafes and local breakfast shops in the area. Easy to get taxis. Room is spacious and comfortable. However, room is dusty in the corners and carpet needs cleaning. Other than that, no complains. There is cold pressed juice for breakfast and that is a great bonus.
Comment from Hotel Management
Mar 20, 2017 by Citadines Mercer, Hotel Management
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your comments about our hotel. We hope to welcome you again.