Ratings based on 633 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Victoria, BC

Posted Nov 4, 2017
Great hotel on Hong Kong Island, close to the financial district and the ferry to Macao. Staff were super helpful and friendly. Would stay there again.
Comment from Hotel Management
Nov 9, 2017 by Citadines Mercer, Hotel Management
Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. We look forward to welcoming you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Nice location and great staff

Posted Oct 8, 2017
Pros: Location & Staff
Cons: Some staff cannot speak Chinese. Some kitchen and bathroom facilities need to be refurnished.
Location: Shopping, Lan Kwai Fong, Ferry to Macau
Nice location near to the Queen's Road Central, Lan Kwai Fong and HK Macau Ferry Terminal. Staff are very grad to introduce the neighborhood and are always friendly to satisfy our requirements; however, some of them can only speak Chinese. The price is a little bit high but the spacious room is much better than the hotels in HK.
Comment from Hotel Management
Oct 11, 2017 by Citadines Mercer, Hotel Management
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your comments about our hotel. We hope to welcome you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from West Bloomfield Mi

Clean Room, nice size

Posted Sep 30, 2017
Room was quiet on the 25th floor. Staff worked well together and were courteous. Nice upscale continental breakfast. Clean and modern all throughout. Love the handy phone. Overall 5 for everything. Difficult to find from the MTR.
Comment from Hotel Management
Oct 11, 2017 by Citadines Mercer, Hotel Management
Thank you for taking the time to write this review. It is great to have you stay with us. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again
3 out of 5
by A verified traveler from Shenzhen, China

Average hotel

Posted Sep 19, 2017
I originally booked this room for two nights but modified my booking to just one. Upon checkin, the guy checking me in insisted I had reserved it for two nights and that I could not alter my stay. I had to show him the email. The room was smaller than expected, and I was put on a low floor. I didn't feel like the room was worth the amount I paid for the night. I would not stay here again.
Comment from Hotel Management
Oct 11, 2017 by Citadines Mercer, Hotel Management
Thank you for sharing your feedback about your stay experience with us. While we constantly strive to maintain the highest customer satisfaction standards, regrettably, on this occasion, we have fallen short of our key objective. Please rest assured that we are always seeking to satisfy the expectations of our guests. For this reason, I hope that we will have another opportunity to improve your staying experience in future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Walnut Creek, CA

Great location and comfortable stay

Posted Sep 8, 2017
Pros: location
Pleasant stay in a great location in Hong Kong. Close to subway; can find many restaurants, bars and small shops nearby or walk to Central . Furniture in the rooms are nice and new, breakfast buffet is decent.
Comment from Hotel Management
Sep 13, 2017 by Louis Tam, Hotel Management
Thank you for taking the time to write this review. It is great to have you stay with us. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again.
3 out of 5
by A verified traveler from Los Angeles

Claustrophobic

Posted Sep 4, 2017
Pictures don't look like the room we were actually given. It was small overall for our taste. Very central to downtown but not nice area. We regretted not being closer to the harbor with a harbor view. Not worth it
Comment from Hotel Management
Sep 6, 2017 by Citadines Mercer, Hotel Management
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your comments about our hotel. We hope to welcome you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Great hotel near Central

Posted Aug 29, 2017
Pros: Location and staff
Cons: The bedroom air condition gets cooler quicker
Location: Easy access to the station. Close to the tram line. Lots of food places
Staff were great throughout stay. Whenever I requested for something it was provided.
Comment from Hotel Management
Sep 6, 2017 by Citadines Mercer, Hotel Management
Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. We look forward to welcoming you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

A very good hotel in Soho district

Posted Aug 21, 2017
Pros: Staff, cleanliness and good location
Location: The location is great for access to ferries to outer island and Macau respectively. Likewise it is one stop on the MTR to Central / Hong Kong station.
A very clean and tidy hotel in the Soho district of Hong Kong near to an MTR station. The room was excellent, and breakfast room facilities of a very good standard, the hotel also had a gym which was sighted. Staff were extremely friendly and helpful, I found them to be very hospitable, I would definitely stay here again on my next visit to Hong Kong. I would highly recommend this hotel for anyone visiting Hong Kong.
Comment from Hotel Management
Sep 6, 2017 by Citadines Mercer, Hotel Management
Thank you for taking the time to write this review. It is great to have you stay with us. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again.
4 out of 5
by A verified traveler

Posted Aug 16, 2017 on Hotels
Comment from Hotel Management
Aug 22, 2017 by Joey, Hotel Management
Thank you for taking the time to rate for our hotel. It is great to have you stay with us. We hope to welcome you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lae, Papua New Guinea

Comfortable hotel in typical neighbourhood

Posted Aug 3, 2017
Pros: Large comfortable rooms
Cons: Breakfast choice.
Location: Lots of small and large shops and malls nearby.
All was fine, with exception of the internet and hot water which were out one morning.
Comment from Hotel Management
Aug 9, 2017 by Citadines Mercer, Hotel Management
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your valuable feedback and comments about our hotel. I would like to apologise for the sudden water suspension and no wifi signal. It was an isolated incident and we had it rectified the same morning already. Please be assured that we are always seeking to satisfy the expectations of our guests. For this reason, I hope that we will have another opportunity to improve your stay experience in the near future.