Ratings based on 756 Verified Reviews

4.5 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from London

No Place no sit on NYE

Posted Jan 2, 2018
Pros: The harbour view
Cons: Used the Chinese restaurant at level LL and the food wasn't really good!
Location: Excellent location,
When booked the hotel I was sold a room with a separate seating area which wasn't the room I actually got. I was told this was a mistake and the hotel apologised. I also reserved a room with a harbour view and was given a room with a very narrow harbour view at an angle. After raising concern and waiting till 4 pm I was finally given a room with a semi decent view. The hotel kindly sent me two bottles of champagne and a bottle of wine and some chocolate to apologise. Although this was nice, it didn't make up at all for getting a room with no separate sitting area which is what I was sold. Also on NYE there were virtually no place outside your room you could sit down without incuring some minimum charges. So if you wanted to sit down you had to pay! Virtually all lobbies had charges attached to them! I understand that NYE is a premium night but surely there must be some limits to commerciality!
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

long stay in HK

Posted Dec 28, 2017
Great hotel , perfect location center of everywhere without the crowd in Central and Causewaybay. Outstanding Pacific Bar and restaurants . Attentive and warm check in.
Comment from Hotel Management
Jan 16, 2018 by Thomas Hoeborn, Hotel Management
Dear"Joe", Heartfelt thanks for staying and sharing your great experience with us. We are delighted to know that you had enjoyed our strategic location and personalised service. We look forward to welcoming you again for another inspired experience. Best Regards Thomas Hoeborn General Manager Conrad Hong Kong
5 out of 5
by A verified traveler from Singapore

Hotel with first class hospitality

Posted Dec 22, 2017
Pros: It is tucked away from the busy city and provides a restful escape for visitors. Yet it is convenient and you can get all the convenience you need.
Really like the fact that I could come back to a really comfortable place to rest really well after a day out. Sleep quality is excellent. Well located in the Pacific Plaza vicinity and we have the choice of taking the MTR, bus or taxi going out or coming in. All the staff attended to us with a cheerful spirit and are quick to respond.
Comment from Hotel Management
Jan 16, 2018 by Thomas Hoeborn, Hotel Management
Dear"Stephanie", Heartfelt thanks to your great words. We are delighted to know that you had enjoyed our convenient location, room and hearty service. Your kind feedback will be shared with the team. We look forward to welcoming you again for another inspired experience. Best Regards Thomas Hoeborn General Manager Conrad Hong Kong
5 out of 5
Recommended
for Everyone
by A verified traveler from hong kong

Nice hotel. Conviniance and Clean

Posted Dec 21, 2017
It’s a family stay with our kid. Room is not big but it’s clean. we’re assigned to have hill view room. The breakfast is nice.
Comment from Hotel Management
Jan 16, 2018 by Thomas Hoeborn, Hotel Management
Dear"Ali", Thank you for choosing Conrad Hong Kong and sharing your great experience with us. We are glad to know that you had enjoyed our strategic location, room and breakfast. We look forward to inspiring you and your family again soon at Conrad Hong Kong. Best Regards Thomas Hoeborn General Manager Conrad Hong Kong
3 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, Canada

Nice hotel

Posted Dec 13, 2017
Everything is nice about this hotel. In my personal opinion it is missing character. It is big targeting to serve crowds of people adjacent to the mall. We were on the executive floor with an access to executive lounge - food was average. Although the view was excellent.
Comment from Hotel Management
Jan 16, 2018 by Thomas Hoeborn, Hotel Management
Dear "KB", Thank you for taking your time and sharing your experience with us. We are delighted to know that you had enjoyed your time at the Executive Lounge. I would definitely share your valuable comments with the team so as to optimize our offerings. We look forward to welcoming you again for another inspired experience. Best Regards Thomas Hoeborn General Manager Conrad Hong Kong
5 out of 5
by A verified traveler from Toronto

Classy Hotel

Posted Dec 7, 2017
Pros: Everything - but location is key.
Cons: Traffic,, but that is not the hotel's fault!
Location: Shopping right downstairs, attached to metro as well - perfect location really.
If you are looking for luxury and price is not a consideration, then this is the place to stay in Hong Kong. Located above an extremely high end shopping centre, you can still find a Starbucks and enjoy the chance for a walk-about. Close to the downtown business centre, it is a palace!
Comment from Hotel Management
Jan 16, 2018 by Thomas Hoeborn, Hotel Management
Dear "Rick", Thank you for choosing Conrad Hong Kong and sharing your feedback with us. We are pleasant to learn that you have enjoyed our convenient location. We hope to welcome you again soon for another memorable experience. Best Regards Thomas Hoeborn General Manager Conrad Hong Kong
5 out of 5
by laurence

This traveler left a rating score only Posted Oct 16, 2017 on Hotels
2 out of 5
by A verified traveler

Posted Oct 8, 2017 on Hotels
Really dirty room and unprofessional staff. Lost reservation. Dirty bed. Overall not worth it.
Comment from Hotel Management
Oct 23, 2017
Dear Valued Guest, Thank you for staying and sharing your candid comments with us. Please accept my sincere apology that we were not able to light up your expectation during your stay. Your candid feedbacks are highly appreciated, we will review with our team to optimize our luxurious offerings. Our guests’ satisfaction is of paramount importance to us. We hope you would consider giving us another chance in the future to demonstrate our commitment to satisfaction in all areas of the guest experience. Best regards, Thomas Hoeborn General Manager
5 out of 5
by Asif

Exceeded our expectation.

Posted Oct 1, 2017 on Hotels
Last stay in HK before we left. Conrad exceeded our expectation. We have a 6 week old baby and they catered for that. Extremely helpful and the harbour crow well worth it.
Comment from Hotel Management
Oct 17, 2017
Dear "Asif", Thank you for staying and sharing your valuable review with us. We are so glad to learn that you are impressed by our personalised service. Your kind words will be definitely shared with the team as your generous feedback is the motivation for us to achieve the best. We look forward to welcoming you again soon! Best regards, Thomas Hoeborn General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 21, 2017
The Conrad lived up to its reputation in HK and was a very pleasant stay for my wife and I.
Comment from Hotel Management
Oct 17, 2017 by Thomas Hoeborn, Hotel Management
Dear Valued Guest, Thank you for choosing Conrad Hong Kong. We are thrilled to learn that you and your wife have had a pleasant time with us. Our team is looking forward to welcoming you again soon! Best regards, Thomas Hoeborn General Manager