Ratings based on 264 Verified Reviews

4.7 out of 5
92% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Shanghai

Posted Dec 2, 2017
The hotel is a bit old; heard from the staff that they gonna do the renovation in 2019. Overall, the staying was very good; the staffs are friendly; the restaurants on the 5th floor are wonderful. I would recommend this hotel to friends.
Comment from Hotel Management
Dec 4, 2017 by Franz, Hotel Management
Dear Meggie, We are absolutely delighted to hear about your wonderful experience and you had a pleasant stay. We hope to welcoming you back in the near future soon. Best regards, Franz Donhauser, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Beautiful, traditional hotel.

Posted Nov 4, 2017
Love the Shangri La. great location. Fabulous pool, great service. Amazing views.
Comment from Hotel Management
Nov 7, 2017 by Franz, Hotel Management
Dear Julie, We are absolutely delighted to hear about your wonderful experienceand you had a pleasant stay. We hope to welcoming you back in the near future soon. Best regards, Franz Donhauser, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Shenzhen, China

Paradise in Pacific Place

Posted Oct 13, 2017
I've stayed at many hotels in Hong Kong over the last two years. This hotel is pure pleasure. The room was spacious. The pool is fabulous--good size and good sunshine. The staff is friendly. The breakfast was delicious on right on time. Plus, the welcome tea was a wonderful touch. And the location is great and convenient! I don't often recommend hotels, but this is one I would highly recommend. I am looking forward to the next time I stay here, which hopefully will be soon.
Comment from Hotel Management
Oct 16, 2017 by Franz, Hotel Management
Dear Heather, Thank you so much for your positive feedback and we are glad to hear that you had a wonderful stay with us. We look forward to welcoming you back soon. Regards, Franz Donhauser, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful Stay

Posted Aug 30, 2017
I loved everything about the Island Shangri-la. The hotel was absolutely beautiful, my room was very comfortable and clean. The restaurants on site were wonderful. The breakfast buffet was everything you could ever want. And the dinner buffet was one of the best buffets I ever had.
Comment from Hotel Management
Sep 27, 2017 by Franz Donhauser, General Manager, Hotel Management
Thank you very much for your valuable comment. We are pleased to hear that you had a pleasant stay. We hope to welcoming you back in the near future soon. Regards, Franz Donhauser, General Manager
3 out of 5
by A verified traveler

Posted Aug 10, 2017 on Hotels
While trying to check-in they charged me $180HKD for temporary car parking! (40min) What a joke. Cleaners banging on the door bell at 7.45am was a nightmare. These put a bad taste in my mouth of what could have a been a pleasant stay..
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Great hotel, central locations

Posted Aug 5, 2017
Great hotel, central Location, excellent staff food views
Comment from Hotel Management
Sep 27, 2017 by Franz Donhauser, General Manager, Hotel Management
Thank you very much for your valuable comment. We are pleased to hear that you had a pleasant stay. We hope to welcoming you back in the near future soon. Regards, Franz Donhauser, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Posted Aug 2, 2017
Amazing hotel!!!!Nice staff,lovely location,very clean and beautiful!
Comment from Hotel Management
Sep 27, 2017 by Franz Donhauser, General Manager, Hotel Management
Thank you very much for your valuable comment. We are pleased to hear that you had a pleasant stay. We hope to welcoming you back in the near future soon. Regards, Franz Donhauser, General Manager
3 out of 5
by Manuel

Posted Jun 28, 2017 on Hotels
There's a blood stain in the toilet bowl and hair strand in the shower curtain
5 out of 5
by Martin

A great stay

Posted Jun 5, 2017 on Hotels
Excellent service, a great pool and gym, and I was impresssed by the breakfast buffet choices.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted May 23, 2017 on Hotels