Ratings based on 310 Verified Reviews

4.7 out of 5
85% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Florida

Posted May 17, 2018
Luxury hotel at an excellent location. Absolutely perfect experience.
Comment from Hotel Management
May 18, 2018 by Franz, Hotel Management
Dear A, Thank you very much for your valuable comment. We are pleased to hear that you had a pleasant stay. We'd love to welcome you back in the near future soon. Regards, Franz Donhauser, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Wolverhampton

Fabulous hotel

Posted May 7, 2018
Service from all staff was fantastic - checking in and out was quick and efficient. Could not praise the staff enough. Room had every amenity you could wish for. We selected a Harbour view room which was well worth it. Will definitely return to Island Shangri-La
Comment from Hotel Management
May 8, 2018 by Franz, Hotel Management
Dear Whicksters, Thank you very much for your valuable comment. We are pleased to hear that you had a pleasant stay. We'd love to welcome you back in the near future soon. Regards, Franz Donhauser, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

ISL Hong Kong

Posted May 2, 2018
My wife and I have travelled extensively and this is about the best
Comment from Hotel Management
May 4, 2018 by Franz, Hotel Management
Dear Canters, Thank you very much for your valuable comment. We are pleased to hear that you had a pleasant stay. We'd love to welcome you back in the near future soon. Regards, Franz Donhauser, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Southern NJ

Good business location; great staff

Posted Apr 18, 2018
Great job making people feel welcome. Plenty of staff per customer. Nice facilities, well-connected to MTR and businesses.
Comment from Hotel Management
Apr 19, 2018 by Franz, Hotel Management
Dear John, Thank you very much for your valuable comment. We are pleased to hear that you had a pleasant stay. We hope to welcoming you back in the near future soon. Regards, Franz Donhauser, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Extremely Nice hotel with great view

Posted Apr 7, 2018
Extremely Nice hotel with great view. In fact, we're already planning our next visit to Hongkong mid year, staying in the same hotel
Comment from Hotel Management
Apr 9, 2018 by Franz, Hotel Management
Dear guest, Thank you very much for your valuable comment. We are pleased to hear that you had a pleasant stay. You are the most welcome and we are looking forward to your next stay in the mid year. Regards, Franz Donhauser, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Location and friendly staff are amazing

Posted Mar 10, 2018
Pros: Location, harbour view, and friendly hotel staff
Location: Shopping mall and MTR are nearby.
My family truly enjoyed staying at this hotel and would highly recommend to anyone.
Comment from Hotel Management
Mar 12, 2018 by Franz, Hotel Management
Dear Joon, Thank you very much for your valuable comment. We are pleased to hear that you had a pleasant stay. We hope to welcoming you back in the near future soon. Regards, Franz Donhauser, General Manager
5 out of 5
by A verified traveler

Posted Feb 7, 2018 on Hotels
Comment from Hotel Management
Feb 8, 2018 by Franz, Hotel Management
Dear guest, Thank you very much for your valuable comment. We hope to welcoming you back in the near future soon. Regards, Franz Donhauser, General Manager
5 out of 5
by A verified traveler

Posted Feb 4, 2018 on Hotels
Comment from Hotel Management
Feb 7, 2018 by Franz, Hotel Management
Dear Andrew, Thank you very much for your valuable comment. We hope to welcoming you back in the near future soon. Regards, Franz Donhauser, General Manager
5 out of 5
by A verified traveler

Posted Jan 29, 2018 on Hotels
Excellent service, all the staff in the Horizon club were outstanding.
Comment from Hotel Management
Jan 30, 2018 by Franz, Hotel Management
Dear Lan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Franz Donhauser General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Nice luxury Hotel in HK

Posted Jan 29, 2018
Stayed in the Horizon Club room and it was excellent including great breakfast, canapés and cocktails, late check out and portable WiFi device all included in price. Highly recommend this hotel.
Comment from Hotel Management
Jan 30, 2018 by Franz, Hotel Management
Dear Michael, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Franz Donhauser General Manager