Ratings based on 330 Verified Reviews

4.7 out of 5
92% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver Canada

Fabulous hotel in the best location.

Posted Feb 13, 2018
Everything about this hotel is truly exceptional. Almost impossible to fault.
Comment from Hotel Management
Feb 14, 2018 by Hotel Manager, Hotel Management
Dear B We thank you for choosing to stay with us and for your kind review. We’re excited to read that you enjoyed your experiences overall, and loved the fact that our hotel is located at the heart of Hong Kong. We look forward to welcoming you back for another enjoyable stay. Warmest regards Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong
5 out of 5
Recommended
for Everyone
by A verified traveler from Dubai

Best Location in HongKong

Posted Dec 21, 2017
Smooth checkin, very friendly and compassionate staff, very good rooms and facilities and more importantly centrally located.
Comment from Hotel Management
Dec 22, 2017 by Hotel Manager, Hotel Management
Dear Nilesh Thank you for choosing to stay with us and for your kind words. We’re excited to read that you thoroughly enjoyed your stay. It was also wonderful that you recognised the service from our teams. The team and I look forward to welcoming you back in the future. Warmest regards Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay

Posted Nov 20, 2017
Clean, helpful staff, slightly retro vibe but is well kept so looks new, awesome.
Comment from Hotel Management
Nov 22, 2017 by Richard Langonne, Hotel Management
Dear Sir/Madam Thank you for sharing your wonderful stay experience with us. We are delighted that you thoroughly enjoyed your stay, and more importantly, you are satisfied with the service from our colleagues. On behalf of the team, I look forward to welcoming you back in the future. Warmest regards Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong
5 out of 5
by Christopher

You will not be disappointed

Posted Nov 13, 2017 on Hotels
Quality establishment.
Comment from Hotel Management
Nov 16, 2017
Dear Christopher Thank you for choosing to stay with us and for your kind rating. It was wonderful to read that you had thoroughly enjoyed your stay with us. On behalf of our team, I look forward to welcoming you again in the near future. Warmest regards Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong
5 out of 5
Recommended
for Everyone
by A verified traveler

Central Hong Kong's go to favorite

Posted Oct 23, 2017 on Orbitz
Pros: Great location - outstanding room appointments
Location: Located perfectly in Central - easy access to transportation and airport - lots of shopping
Fantastic experience in the go to standard in Central Hong Kong. Treated like a valued guest, well appointed room, luxurious amenities. Perfect location to do business, shop, access transportation, sightsee
Comment from Hotel Management
Oct 26, 2017 by Hotel Manager, Hotel Management
Dear Sir/Madam, Thank you so much for sharing your wonderful review once again! We are pleased to read that you thoroughly enjoyed your stay with us. Please don’t be a stranger and we hope to see you again soon. Warmest regards, Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong
5 out of 5
by Joe

Posted Sep 26, 2017 on Hotels
Comment from Hotel Management
Oct 4, 2017
Dear Joe, Thank you so much for the high rating! We are thrilled to read that you enjoyed your stay with us and hope to see you again soon. Warmest regards, Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong
5 out of 5
by A verified traveler from Brooklyn, NY U.S.A

Mandarin Oriental: Great Hotel for Business Travel

Posted Sep 25, 2017
Pros: Loved the design of the rooms, bath rooms were well appointed, along with extras in case you forgot any of the basics (e.g., toothpaste).
Cons: The room temp was not easy to get right - yet minor detail.
Location: Centrally located, great for business meetings, many restaurants, shopping and cultural events nearby!
Wonderful, grand hotel in a great location for business, a number of food options, clean and comfortable sleeping rooms; and the high floors have a nice views of Hong Kong city and landscape. The hotel staff were responsive, which contributed to a positive overall experience! The Mandarin Oriental Hotel is tops on my list for future stays in Hong Kong!
Comment from Hotel Management
Oct 4, 2017 by Hotel Manager, Hotel Management
Dear Terry, We truly appreciate your valuable feedback and we are delighted to read that you had a great experience. Situated in the heart of the city, our location cannot be beat so we are grateful to learn that you took notice. Thank you for the kind words and we hope to welcome you back in the near future. Warmest regards, Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong
4 out of 5
by A verified traveler

Posted Sep 7, 2017 on Hotels
Comment from Hotel Management
Sep 13, 2017
Dear Sir / Madam, Thank you for taking the time to share your fantastic rating! We are delighted that you had an enjoyable stay with us. On behalf of our team, we look forward to welcoming you back in the near future. Warmest regards, Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong
5 out of 5
Recommended
for Everyone
by A verified traveler from Bali

Unbelievable experience -- the best service ever

Posted Sep 3, 2017
Pros: Service, location, elegance...
Cons: Nothing. It was perfect.
Location: I was there on business. I could walk to my bank in Central. Right next to the HSBC headquarters, and easy access in the rain via covered walkways
I travel over 40% of my time for business, for the past 9 years. I lived in Hong Kong a long time ago, and knew of the Mandarin Oriental's reputation as the top hotel in Hong Kong, along with the Peninsula on the Kowloon side. You will not be disappointed. Everything -- and I mean EVERYTHING was top notch. The room (with harbour view) was not super large, but well appointed, with solid elegant furnishings. Whenever I needed anything (like how to connect my computer to the TV), the waiter who brought my room service noticed I was struggling, and within 3 minutes after he left, hotel tech support was knocking on my door to solve the problem. This hotel just makes you feel good to be in it. I don't know how else to describe it, it just feels good.
Comment from Hotel Management
Sep 11, 2017 by Hotel Manager, Hotel Management
Dear Gene, Thank you for taking the time to share your fantastic stay with us. We are honoured to receive such a positive feedback. We look forward to welcoming you back in the near future. Warmest regards, Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong
5 out of 5
by A verified traveler

Posted Sep 2, 2017 on Hotels
Comment from Hotel Management
Sep 11, 2017
Dear Sir / Madam, Thank you for taking the time to share your fantastic rating! We are delighted to read that you thoroughly enjoyed your stay with us. On behalf of our team, we look forward to welcoming you back in the near future. Warmest regards, Richard Langonne Hotel Manager Mandarin Oriental, Hong Kong