Ratings based on 318 Verified Reviews

4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Boutique hotel at a great location

Posted Jul 4, 2017
Pros: Free laundry machines and dryers for guests to use! These are located in the lobby right behind the check in counter. Very helpful staff.
Cons: Better sound-proofing.
Location: Lots of interesting joints in the Lan Kwai Fong. Good organic cafe/restaurant within 5 minutes walking
My first night at the hotel was a Friday. Starting at around 10 pm, I started hearing the thumping of loud music. It did not come from inside the hotel to be sure, but somewhere in the neighborhood. I checked to make sure all the windows were closed, and they were, so the thumping somehow came through the walls. My room was on the 21st floor, but apparently that was not high enough. Mind you, the hotel is in the famous Lan Kwai Fong neighborhood with its many clubs and bars, so no doubt the music emanated from one or more of those establishments. Anyway, the thumping as well as, later on, the noise of people talking continued well past mid-night. Fortunately, I did manage to sleep anyway. What happened on Friday happened again on Saturday, but became slightly less pronounced on Sunday night. I left on Monday so cannot tell you if everything is acceptably quiet on a working weekday. So be forewarned that if you decide to stay at Ovolo on a weekend, you may have to bring earplugs!
Comment from Hotel Management
Jul 14, 2017 by Team Ovolo, Hotel Management
Hi there Drew, thank you for sharing your recent travel impressions. We are most pleased to learn you could fully utilize our signature facilities as the self laundry and our team mates were able to assist you in every area. What a pity you have reached during a weekend much more lively than usual. Please reach out to me prior your next stay and I will try my best assigning the highest possible floor to the quitter site for you. Hope to see you soon. Stefan Borm Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Fantastic hotel!

Posted Jun 9, 2017
The Ovolo is in a great location and very close to lots of the bars and restaurants in Lan Kwai Fong. The hotel staff were amazing, very friendly and super helpful. Nothing was too much for then and they had great advice on the area and things to do. The room was great, very modern, light, bright and airy. I would certainly make this my place to stay if I return to Hong Kong!
Comment from Hotel Management
Jun 15, 2017 by Team Ovolo, Hotel Management
Dear Jasob, thanks for the shout-out, your kind words are truly inspiring and making us feel fantastic, too! We all look forward welcoming you again soon! XOXO
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Central hotel - good value

Posted May 23, 2017
The hotel is very convenient, clean and the staff are helpful.
Comment from Hotel Management
Jun 6, 2017 by Team Ovolo, Hotel Management
Hi there Ken, thank you for choosing our Ovolo Central during your recent HK trip. Glad to hear you had a pleasant stay with us. Hope to see you soon. XOXO
4 out of 5
by Esther

Could be better

Posted May 17, 2017 on Hotels
Due to flight delay, I arrived at the hotel at 2am. The front desk checked me into a handicapped room without informing me. I found out only when I reached my room and at 2am, I just wanted to shower and crash in bed, and thus decided not to change the room. I had to move the bench in the standing shower out before I could shower and that didn't make me happy. Nor did the noise coming from the discos downstairs. The next thing was the breakfast which was operated by the cafe next to the hotel. You are given a set menu to order from. I booked the room which included 2 breakfasts. As I booked via hotels.com, the discrepancy between a room without breakfast and 2 breakfasts was around USD60. When I asked for another set of breakfast (I just wanted pancakes), they said I was only entitled 1 since there was just 1 of me, even though I had paid for 2 breakfasts. Once again, this got me rather angry and I decided to inform the front desk who told me there was a miscommunication. Given that I was there for just a night (less than 12 hours in total), I guess my experience wasn't the most pleasant. Nevertheless, the bed was comfortable and they allowed me to do a late checkout at 1pm.
4 out of 5
by David

Middle of the road hotel.

Posted May 17, 2017 on Hotels
It was great, but not worth the price. Would stay in a larger hotel. It's very small and gym is tiny! Free snacks are a nice touch.
Comment from Hotel Management
Jun 6, 2017
Thank you David for posting your review on hotels.com. We all are glad you have enjoyed your stay with us and you could make fully use of our signature amenities. ' Stay tuned for the latest deals and special offers. Hope to see you again soon. Stefan Borm Hotel Manager
5 out of 5
by John

Great Hotel, Very Fun Vibe

Posted May 15, 2017 on Hotels
Ovolo is great, particularly for Hong Kong where rooms are notoriously small. Ovolo was good sized, very nice rest room, but what make Ovolo special is the vibe. The hotel is not a typical stodgy hotel, but still has all the hallmarks of a very well runs hotel. It's my #1 go to in Hong Kong and I'd stay with them anywhere.
Comment from Hotel Management
May 18, 2017
Hi there John, thank you for sharing this marvelous review on Expedia. The team and I are most proud to hear we could fully hit the mark for you. Providing a fresh and innovative hospitality experience in an effortless environment is exactly what we aim for. I cant wait for opening our doors for you again in the near future. All the best, Stefan Borm Hotel Manager
3 out of 5
by Jacob

Good hotel, but inflexible for business travelers

Posted May 10, 2017 on Hotels
Good hotel. Not flexible for business travelers. Too strict on non-refundable policy. Accidentally booked non-refundable. Was booked for 8 days, but work ended early, so I checked out after 4 days. Hotel would not refund remaining 4 days. Offered to pay the full rate, or pay 1 night penalty, but hotel would not work with me. Inflexibility is why I won't stay there again.
5 out of 5
by Cris Aldreyn

Great Location. Great Place. Great Service.

Posted Apr 23, 2017 on Hotels
I went to Hong Kong by myself for a short weekend trip hoping to relieve some stress. I was upset when I found out it was going to rain the whole time, but my stay at the Ovolo Central Hotel made it all worth it. I easily walked there from the Airport Express Hong Kong Station in just 20min. The check-in was very fast and the staff was really friendly and helpful the whole time. I stayed at the "Super Shiny Room" in the (top) 27th floor. The room has very stylish decoration, cozy lighting, a super comfortable bed and a great bathroom. After being outside in the rain and humid hot weather, taking a relaxing shower made my mood much better. The room temperature and air dehumidifier control were very effective and simple to adjust as well. I easily used the wifi to connect my phone to their smart TV and enjoyed a bag of delicious snacks plus the minibar for free while watching my favorite shows on Netflix. Later that night, the reception desk recommended, ordered and delivered food from a nearby gourmet diner directly to my room in just 15min. One of the best burgers I've ever had. Check-out was also very fast and simple. The staff even helped me early purchase my Airport Express ticket right there, which helped me avoid a huge line at the station later. I will have to visit Hong Kong again to really explore the city when the weather is better, but I left extremely satisfied after such a relaxing and comfortable stay. I will definitely be staying there again.
Comment from Hotel Management
May 1, 2017
Dear Cris, Thank you for your positively descriptive comment. Our team was delighted to hear you appreciated our hotel's "Effortless Living" mantra. We are so happy that you enjoyed our in-room design and amenities, and are already looking forward to your next stay with us in our newly renovated rooms! Team Ovolo XOXO
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 24, 2017
Great staff. Wonderfully pleasant and helpful and inviting.
Comment from Hotel Management
Mar 28, 2017 by Stefan Borm, Hotel Management
Dear Traveler, thank you for making our Ovolo Central your home away from home in HK. The team and I are proud we could help making your stay with us a pleasant one. Hope to see you again soon. All the best,
3 out of 5
Recommended
for Everyone
by A verified traveler

A posh bed setting room in a good location

Posted Feb 27, 2017
This hotel offers a bed sit room and almost nothing else. There are no real common areas and no services. Rooms don't have comfortable seating but the bed is good. Plenty of free goodies and stylish design. The best feature is the location, right in the middle of Hong Kong's bar, arty and foodie district.
Comment from Hotel Management
Mar 1, 2017 by Team Ovolo, Hotel Management
Dear Lou, thank you for taking your time providing your feedback. We all at Ovolo Central are disheartened to learn that our signature, boutique hotel facilities and services were not to your expectation. We hope to welcome you again soon in one of our properties in Hong Kong and Australia. XOXO