Ratings based on 205 Verified Reviews

3.7 out of 5
87% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Kuala Lumpur

Central location, but bathroom is very old.

Posted Jun 29, 2017
Pros: Central location, and the rooms are quite clean.
Cons: Bathroom facilities, and corridors were musty.
Looks like some upgrades are being made to the hotel. Bathrooms need some major upgrades.
Comment from Hotel Management
Jul 6, 2017 by Stanislaw Pajdzinski, Hotel Management
Dear T, Thank you for taking the time to tell us about your experience at the ibis Jakarta Arcadia. I am sorry that your experience did not meet your expectations please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stanislaw Pajdzinski General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Alaska

Great Location for seeing sights and shopping.

Posted May 18, 2017
I have stayed at other hotels in Jakarta. This is my 4th stay at the Ibis Arcadia and has become my choice of hotel. Hotel staff are always friendly and welcoming. The restaurant provides a great breakfast buffet, lunch and dinner menu also provides a good selection whether you're looking for a light or hearty meal they have it. There are many things to see that are within walking distance. If you choose to take a taxi there is always one near by. Hotel is an easy find for taxis. I will schedule my next stay in Jakarta at the Ibis Arcadia.
2 out of 5
by A verified traveler from Singapore

terrible experience,don't stay!!!

Posted Apr 23, 2017
Pros: thanks for the technical man who help us repair the air-count every night,especially the last night that we call him for help almost time in 2AM.
Cons: compare to Thailand or hong kong budget inn,ibis acardia hotel might need to be more improve of the facilities,condition and room service.
Location: near by cinema,mcdonald,Starbucks,pizzahut just 3min walk,and take the bus to monas,museum were still convenient there.
Poor Hotel Facilities and lousy Condition,dusty,over soft pillow,lousy room service,lack of towel,no toothbrush ever we had request every day in the morning,some more the air count was not functional , dusty and noisy,definitely wouldn't recommend to stay ever for 1 night!
Comment from Hotel Management
Apr 27, 2017 by Stanislaw Pajdzinski, Hotel Management
Dear jennifer, First of all thank you for choosing Ibis Arcadia for the place to stay during your last trip to Jakarta. I also appreciate your time to share your feedback. I truly apologize for all the inconveniences during your stay, we noted about our Air Condition was not cool enough. Our Chief Engineering and team will be more pay attention to all Air Condition in the room. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. I am very please to read that your enjoy the location, indeed Ibis Jakarta Arcadia is very well located, in the heart of town near by the shopping mall, banks and administrative offices. On behalf of all ibis Jakarta Arcadia team, I wish you safe travels ahead and looking for welcoming you back to ibis Hotels. Best Regards, Stanislaw Pajdzinski General Manager Ibis Jakarta Arcadia
4 out of 5
by SIM

Room stay is quite cozy.

Posted Mar 12, 2017 on Hotels
The corridor is stuffy and hot. The hotel may want to install aircon to it.
Comment from Hotel Management
Mar 20, 2017 by Cyril Mas, Hotel Management
Dear SIM, Thank you for taking the time to tell us about your experience at the ibis Jakarta Arcadia. I am sorry that your experience did not meet your expectations please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nur Arifin Front Office Manager
4 out of 5
by Andrew

Well located, comfortable and reasonably priced.

Posted Mar 8, 2017 on Hotels
Good centrally located hotel, comfortable and rooms have everything needed.
Comment from Hotel Management
Mar 20, 2017 by Cyril Mas, Hotel Management
Dear Andrew, We very much appreciate your comments regarding your stay at the ibis Jakarta Arcadia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nur Arifin Front Office Manager
5 out of 5
by Douglas

Good value, great hotel

Posted Mar 2, 2017 on Hotels
Xery high quality hotel. Good breakfast, option to use the pool and small fitness centre at another Ibis Hotel across the street.my second stay here, very,
Comment from Hotel Management
Mar 20, 2017 by Cyril Mas, Hotel Management
Dear Mr Douglas, We very much appreciate your comments regarding your stay at the ibis Jakarta Arcadia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nur Arifin Front Office Manager
3 out of 5
by AB Jalil

Posted Feb 20, 2017 on Hotels
Comment from Hotel Management
Mar 20, 2017 by Cyril Mas, Hotel Management
Dear AB Jalil, Thank you for taking the time to tell us about your experience at the ibis Jakarta Arcadia. I am sorry that your experience did not meet your expectations please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nur Arifin Front Office Manager
4 out of 5
by michael

always good

Posted Feb 18, 2017 on Hotels
ibis arcadia is very comfortable and rather quiet (by Jakarta standards). another good feature shops. restaurants, the food street Jalan Sabang, cafés and shops are in a walking distance which can't be regarded highly enough in the capital of traffic jams.
Comment from Hotel Management
Mar 20, 2017 by Cyril Mas, Hotel Management
Dear Michael, We very much appreciate your comments regarding your stay at the ibis Jakarta Arcadia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nur Arifin Front Office Manager
3 out of 5
by A verified traveler

Posted Dec 6, 2016 on Hotels
Comment from Hotel Management
Dec 15, 2016 by General Manager, Hotel Management
Dear Valued guest, Thank you for taking the time to tell us about your experience at the ibis Jakarta Arcadia. I am sorry that your experience did not meet your expectations please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nur Arifin Front Office Manager
3 out of 5
by A verified traveler

good location

Posted Sep 19, 2016
good location but the room is not very comfortable. AC is not functioning well. have bugs on bed sheet.
Comment from Hotel Management
Sep 30, 2016 by Stanislaw Pajdzinski, Hotel Management
Dear Valued guest, Thank you for posting your review of your last stay at Ibis Jakarta Arcadia. First of all my sincere apologies for inconveniences you had experienced during your stay. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We have well noted on your comments related to the AC condition and bugs on bed sheet. I am very please to inform you that Ibis Arcadia is right now processing changing all AC units as well as the building refurbishment. On behalf of all ibis Jakarta Arcadia team, I wish you safe travels ahead and looking for welcoming you back to ibis Hotels. Best Regards, Stanislaw Pajdzinski General Manager Ibis Jakarta Arcadia