Ratings based on 612 Verified Reviews

4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Yorkshire England

Excellent business hotel in good location.

Posted Jul 14, 2017
Rooms are nice and spacious with first class bathrooms. Breakfast buffet is very good
5 out of 5
Recommended
for Everyone
by A verified traveler from Switzerland

Amazing breakfast buffet

Posted Jul 10, 2017
I have stayed at various 5 star hotels in Jakarta over the years and the Pullman (former Nikko) I find by far the best for it buffet, gym and pool facilities. The Mandarin next door, for instance, cannot compete with regard to any of these services.
2 out of 5
by A verified traveler

No Walk In Shower- Had to go to Shower in the gym

Posted May 17, 2017 on Hotels
Was asked to pay extra for room with walk in Shower and not have s tub. I spend over 80 days a year traveling for business. Last month same hotel with walk in Shower. Discrais!!!
Comment from Hotel Management
May 26, 2017 by Alex, Hotel Management
Dear Guest, Thank you very much for choosing Pullman Jakarta Indonesia. We have noted your preference to have a walk in shower in your room. In your future stay, we will recommend to you our Deluxe, Grand Deluxe or Executive Rooms which offers a separate bath and shower, featuring a rain shower experience. We will keep the bathtub/shower in the Superior and Premium Superior Rooms as it is requested by many of our guests for those bathrooms, thank you for your understanding. We look forward to warmly welcoming you at Pullman Jakarta Indonesia again soon. Best regards, Jaime Faus General Manager
5 out of 5
by A verified traveler

Definitely would stay here again!

Posted May 15, 2017 on Hotels
We like the location because it is surrounded by low and high end shopping malls. Breakfast selection is big and quality of food served is good. They serve breakfast from 0530 to 1030 so it is really recommended for those who has to leave early for work/meeting in the morning. We arrived early and was allowed to check-in early so that was really a bonus. The only downside is the low water pressure in the bathroom.
Comment from Hotel Management
May 23, 2017 by Alex, Hotel Management
Dear Guest, Thank you very much for this encouraging review. We understand that time is priceless for everyone, so whenever possible we like guests to enjoy the room for early arrival. I am glad to hear that you valued the early breakfast serving hour as well. However, allow me to apologize for the shortcoming regarding the water pressure.We are definitely looking forward to the pleasure of welcoming you back again in the near future. Best regards, Jaime Faus General Manager
5 out of 5
by A verified traveler

Room a bit small

Posted May 3, 2017 on Hotels
Room is smaller than expected for class of hotel.
3 out of 5
by DAVID

Need to find and initiate alternatives for guest

Posted May 2, 2017 on Hotels
1) should replenish extra bottles of water, bathroom amenities when they know the room reservation is for 02 person 2) Wanted to stay for another night but was given best rate 2.9IDR. Kempenski was offering much more cheaper rate and it is a better hotel.
Comment from Hotel Management
May 30, 2017 by Alex, Hotel Management
Dear DAVID, Thank you very much for writing this review. Please accept my apologies that the room amenities were not refilled, this was definitely not up to our normal quality level. We strive to offer our guests the best hotel experience in Jakarta, in terms of comfort, service and value for price. It is our hope to have the pleasure of welcoming you again and make your stay even more satisfactory. Best regards, Jaime Faus General Manager
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Singapore

Beautiful Hotel for Business

Posted Apr 30, 2017
Pros: Friendly and professional staff from the concierge to F&B. Near to shopping mall and some good restaurants
Cons: Gym equipment can do some upgrading
Location: Near high end shopping malls and nice restaurants
Beautiful hotel very suitable for business meetings, good meeting room facilities, nice big room, friendly and professional staff who speak and understand English. Near to high end shopping mall so after a day's work, one can just walk opposite the hotel to do some retail therapy. Gym equipment need upgrading though.
Comment from Hotel Management
May 2, 2017 by Jaime, Hotel Management
Dear Zan, Thank you for letting us know that our location is an advantage you could benefit from and for highlighting the best of what our team has to offer. We are more than delighted to hear that you enjoyed the hotel, with its facilities, suitable for business traveler. Your valuable feedback about gym equipment is also appreciated. We look forward to welcoming you back on your next trip to Jakarta, either for business or leisure. Best regards, Jaime Faus General Manager
5 out of 5
by Roger

Posted Apr 28, 2017 on Hotels
Comment from Hotel Management
May 2, 2017 by Alex, Hotel Management
Dear Roger, Thank you very much for choosing to stay at Pullman Jakarta Indonesia and we look forward to welcoming you again soon. Best regards, Jaime Faus General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

close to malls

Posted Apr 25, 2017
was great! service was excellent, the hotel staff used names when applicable. met a member of staff who was in the same elevator, he heard my conversation with my partner and offered his assistance!
Comment from Hotel Management
Apr 27, 2017 by Jaime, Hotel Management
Dear Guest, Thank you very much for taking the time to write to us with such a fantastic review. The entire Team is extremely proud to receive your encouraging comments on the service they extended. Thank you for the 5 points given and we look forward to welcoming you back again soon. Best regards, Jaime Faus General Manager
4 out of 5
by RONG XUAN

Posted Apr 24, 2017 on Hotels
Comment from Hotel Management
Apr 27, 2017 by Alex, Hotel Management
Dear RONG XUAN, Thank you for staying with us.We hope that we will have the opportunity to welcome you again next time you plan to visit Jakarta. Best regards, Jaime Faus General Manager