Ratings based on 603 Verified Reviews

4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Yorkshire England

Excellent business hotel in good location.

Posted Jul 14, 2017
Rooms are nice and spacious with first class bathrooms. Breakfast buffet is very good
5 out of 5
Recommended
for Everyone
by A verified traveler from Switzerland

Amazing breakfast buffet

Posted Jul 10, 2017
I have stayed at various 5 star hotels in Jakarta over the years and the Pullman (former Nikko) I find by far the best for it buffet, gym and pool facilities. The Mandarin next door, for instance, cannot compete with regard to any of these services.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Singapore

Beautiful Hotel for Business

Posted Apr 30, 2017
Pros: Friendly and professional staff from the concierge to F&B. Near to shopping mall and some good restaurants
Cons: Gym equipment can do some upgrading
Location: Near high end shopping malls and nice restaurants
Beautiful hotel very suitable for business meetings, good meeting room facilities, nice big room, friendly and professional staff who speak and understand English. Near to high end shopping mall so after a day's work, one can just walk opposite the hotel to do some retail therapy. Gym equipment need upgrading though.
Comment from Hotel Management
May 2, 2017 by Jaime, Hotel Management
Dear Zan, Thank you for letting us know that our location is an advantage you could benefit from and for highlighting the best of what our team has to offer. We are more than delighted to hear that you enjoyed the hotel, with its facilities, suitable for business traveler. Your valuable feedback about gym equipment is also appreciated. We look forward to welcoming you back on your next trip to Jakarta, either for business or leisure. Best regards, Jaime Faus General Manager
5 out of 5
by Roger

Posted Apr 28, 2017 on Hotels
Comment from Hotel Management
May 2, 2017 by Alex, Hotel Management
Dear Roger, Thank you very much for choosing to stay at Pullman Jakarta Indonesia and we look forward to welcoming you again soon. Best regards, Jaime Faus General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

close to malls

Posted Apr 25, 2017
was great! service was excellent, the hotel staff used names when applicable. met a member of staff who was in the same elevator, he heard my conversation with my partner and offered his assistance!
Comment from Hotel Management
Apr 27, 2017 by Jaime, Hotel Management
Dear Guest, Thank you very much for taking the time to write to us with such a fantastic review. The entire Team is extremely proud to receive your encouraging comments on the service they extended. Thank you for the 5 points given and we look forward to welcoming you back again soon. Best regards, Jaime Faus General Manager
4 out of 5
by RONG XUAN

Posted Apr 24, 2017 on Hotels
Comment from Hotel Management
Apr 27, 2017 by Alex, Hotel Management
Dear RONG XUAN, Thank you for staying with us.We hope that we will have the opportunity to welcome you again next time you plan to visit Jakarta. Best regards, Jaime Faus General Manager
4 out of 5
by Avon

Great stay!

Posted Apr 17, 2017 on Hotels
Overall excellent service - warm, attentive non intrusive and sincere. Fantastic spread for breakfast and we looked forward each evening, sipping cocktails from The Back Room!
Comment from Hotel Management
Apr 20, 2017 by Alex, Hotel Management
Dear Avon, I am absolutely delighted to hear that you enjoyed the services, breakfast at Sana Sini and the cocktail at The Back Room bar. I have shared this review with the team and all of us look forward to welcoming you back. Best regards, Jaime Faus General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Nice Hotel near to shopping malls

Posted Apr 17, 2017
Pros: Comfortable and clean rooms
Cons: I booked through Expedia. But my room stay is not giving me any Acor points even I'm a member. Would like to have points for this room stay.
Location: Location is near major shopping malls.
This is my 2nd time staying at Pullman Thamrin. Hotel is clean and staffs are friendly. Will visit again.
Comment from Hotel Management
Apr 27, 2017 by Jaime, Hotel Management
Dear Emily, We are delighted to know that you enjoyed the room and the overall service level. Thank you for highlighting the hotel downtown central location in the CBD. We are all looking forward to welcoming you back real soon. Best regards, Jaime Faus General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Good Location

Posted Mar 30, 2017
Pros: The location.
Cons: The service can be improved. We had some problems with the billing when we were checking out and it wasn't a pleasant experience.
Hotel is in a good location, close to restaurants and shopping malls. Nice rooms as well. They have a nice bar called The Back Room.
Comment from Hotel Management
Apr 3, 2017 by Pullman Jakarta Indonesia, Hotel Management
Dear Guest, Thank you for your review and for pointing out our location, rooms and Back Room Bar. However, we are sorry to hear about the shortcoming in your check out experience. Your valuable feedback is appreciated and we will take the necessary steps to improve our service. Looking forward to welcoming you again with us. Best regards, The Management
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 20, 2017 on Hotels