Ratings based on 374 Verified Reviews

3.7 out of 5
75% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 22, 2019 on Hotels
3 out of 5
by A verified traveler from Australia

Posted Oct 30, 2018
Eighties architecture...in original condition. Very small room but updated bathroom. Handy location close to subway,
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 26, 2018
5 out of 5
Recommended
for Everyone
by A verified traveler from Hawaii

Posted Apr 7, 2018
Great location, garden is lovely, room is clean and bed comfortable. Spent a wonderful night, thank you!
4 out of 5
by A verified traveler

Worth the price paid for the room

Posted Mar 10, 2018 on Hotels
Room and bathroom were small perhaps tight for a family but very clean, especially the bathroom looked like everything inside was new. Beds were comfortable. Location was good, only 3 subway stations from Kyoto Station and within walking distance to Shijo Street and Nijo Castle. I could stay there again on my next visit to Kyoto
4 out of 5
by Kipp

Posted Dec 16, 2017 on Hotels
Good location 1/2 way between Shinkansen station and Kyoto University. Bus transfer to the #17 bus at Kyoto City Hall is not so convenient when arriving from this hotel's direction. Each floor has its own wifi so if somebody has messed up the wifi on your floor you can try the floor above or below to see if the connection is better.
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Posted Dec 8, 2017
the location was good, really close to subway and easy to get to facilities were old and could be updated bed was uncomfortable staff were wonderful
3 out of 5
Recommended
for Everyone
by A verified traveler

Value for money hotel

Posted Apr 3, 2017
Pros: The staff were all pleasant.
Cons: We would have taken breakfast at the hotel if there had been more flexibility. Booking the night before was not convenient.
For a no frills stay in Kyoto, the Garden Hotel was perfectly acceptable.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 25, 2016
Good value and location. Rooms especially the bathrooms a little too small to be very comfortable.
3 out of 5
by A verified traveler from Singapore

Wi fi system not working but managment chaged room

Posted Jul 22, 2016
Pros: Staff
Cons: Wifi network connectivity, which was lousy
Wifi was not working in the 1st room. After complaining and arguing with Hotel management, they put us in an upgraded room, with wifi. Management team solved the problem, but facilities were disappointing, since wifi did not work properly