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Reviews of Kyoto Garden Palace

3 out of 5
Kyoto Garden Palace
605 Tatsumae-Cho, Shimochojamachi Agaru Karasuma-dori, Kyoto, Kyoto

Reviews

8.6

Excellent

Rating 10 - Excellent. 259 out of 561 reviews" "
Rating 8 - Good. 232 out of 561 reviews" "
Rating 6 - Okay. 50 out of 561 reviews" "
Rating 4 - Poor. 14 out of 561 reviews" "
Rating 2 - Terrible. 6 out of 561 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cyndy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff was super helpful—borrowed umbrellas, stored luggage, used translators to help with train schedules. All around great experience.
Stayed 2 nights in Apr 2024

10/10 Excellent

carolina

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything.
Stayed 5 nights in Mar 2024

10/10 Excellent

Nobuko

Stayed 5 nights in Mar 2024

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a lovely place - would stay again
Stayed 1 night in Feb 2024

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Door key is unique. View to the park is beautiful and factory is clean. Laundry mat was 7 minutes walk.
Stayed 4 nights in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

6/10 Okay

Janis

Liked: Cleanliness
Stayed 2 nights in Nov 2023

10/10 Excellent

Fan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stunning view from my room! love that it's right next to the kyoto imperial palace, wonderful accommodation and staff
Stayed 2 nights in Nov 2023

10/10 Excellent

Claire

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with good location
Rooms were large and clean and the staff were friendly and very helpful. Great hotel for the Imperial Palace and Nijo Castle and central enough to make the rest of Kyoto easily accessible by bus.
Stayed 2 nights in Oct 2023

10/10 Excellent

Stanislav

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Oct 2023

10/10 Excellent

Satoko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Timothy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Sergio, Houston

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable, convenient. Right across from the Kyoto Imperial Palace gardens.
Stayed 1 night in May 2023

10/10 Excellent

Julie Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Great care is taken by all the staff to make sure you are happy My room was beautifully taken care off every day & some staff were very good with speaking english for me. Highly recommend this hitel

10/10 Excellent

Joseph, Palmer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful, friendly staff, very quiet and restful. Across the Street from the Emperor's Palace.

6/10 Okay

Swe

Stayed 3 nights in Dec 2022

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Asked for non-smoking room but my room still smelt slightly like tobacco and the humidifier in the room blew more tobacco smell into the room so I had to keep the air con and humidifier turned off and leave the window open for the duration of my stay. The corridor outside my room also reeked of tobacco. The room was spacious, great value and comfortable (pillows weren't great) aside from that.
Stayed 3 nights in Nov 2022

10/10 Excellent

Amanda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved this hotel. It was a perfect size - not too small and not too huge, so it was spacious but small enough to be intimate. The rooms were a good size, very comfortable, and spotlessly clean. The breakfast was the best part - from location with big windows and a pond with fish - to taste which was all absolutely delicious - to lovely staff. All staff were wonderful, but I have to say a special thank you to Takato Matsudaira, who was so friendly and went out of his way to be helpful regarding my luggage. The area was very safe. I enjoyed visiting the wild boar shrine next door and walking through the palace gardens every day. The area was quiet, which was perfect for me, and you could access stores and restaurants within 10 mins walk. I would definitely stay at the Kyoto Garden Palace again.

10/10 Excellent

Akiko

Stayed 2 nights in Sep 2022

8/10 Good

TAKAMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As I know before arriving at this hotel, it is just between Marutamachi Sta. and Imadegawa Sta., which means it is a little far from either if the stations. The room is clean and bed mattress is comfortable.
Stayed 3 nights in Dec 2021

10/10 Excellent

Shinpei

Stayed 1 night in Sep 2021

8/10 Good

Verified traveler

Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel has a conference feel about it. Not for the party animal, but this hotel suited us very nicely. 10 Minute walk to the nearest Tube station so pretty handy.
Stayed 5 nights in Sep 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Great place to stay. The room was spacious and cleaned. Walking distance to the train station. Restaurant on the main floor was very good and the nice view with the fish. And beautiful sightseeing in Kyoto city and very clean.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here twice now. Very nice hotel with a spacious room, right across the street from the Kyoto Imperial Palace grounds, which was super convenient for the annual Aoi Matsuri Festival the next morning.
Stayed 1 night in May 2019

8/10 Good

SMR, Tokyo

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Nice one! Location is good. Recommending…
Stayed 1 night in Jul 2019

10/10 Excellent

KT

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good location
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it being across the street from the old Imperial Palace. With the large Japanese population it was nice to have such a large park like area to get away from all the people. All the other hotels we stayed at had a breakfast buffet. Here they only had a few selections for breakfast. Would recommend a breakfast buffet to a wider selection of food.
Stayed 4 nights in May 2019

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kyoto Garden Palace Hotel Review
The hotel is located just across the street from the imperial palace and a short taxi ride to the Gion, geisha district or the train station. There are also two nearby metro stations. The rooms are nice but a bit small. There are several temples nearby but few restaurants or shops. The breakfast offered by the hotel is good value. the staff is friendly and helpful. We enjoyed our stay.
Stayed 4 nights in Apr 2019

6/10 Okay

Ngoc

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I can only give 2.5 stars for this hotel
This hotel is old, small, bathtub has mold. Air conditioning is hot not cold.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Modern, nice appeal. But far from the train station:
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the park
Affordable and spacious rooms close to the palace park. A nice 30min walk to Kyoto university.
Stayed 13 nights in Mar 2019

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Western style rooms. Staff was friendly and responsive. Nice location - short walk to bus stops/subway. Taxis were easily called.
Stayed 10 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Compromise Between Price, Quality, Location
Front Desk Staff needs to be better informed about the high end tourist spots. Need more reasonable dining facilities
Stayed 3 nights in Mar 2019

8/10 Good

Jason, Las Vegas, NV

Liked: Cleanliness, staff & service, property conditions & facilities
No lotion. Overall, the room is not bad. It’s a bit walk to the subway.
Stayed 2 nights in Mar 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 Days in Kyoto
I booked late and could not find a place in Gion, so I looked elsewhere, including near the Kyoto Imperial Palace, and found this wonderful hotel. The price was extremely affordable given the amenities and size of the room and bathroom. The proximity to the Kyoto Imperial Palace and gardens/park is a strong point, as is the proximity on the north side to Ginkakuji by short taxi ride. However, if seeking a more central location, either to the train station for a quick stay or near the Gion area, the hotel is situated between two Kyoto subway stations, approximately 15 minutes in either direction, and it does take some time to get around. Otherwise highly recommended!
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Strict 3pm check-in but there is luggage storage if you arrived early. Room is very hot and no thermostat to adjust. Building and rooms are showing their age. Small bathtub with slippery bottom. Located in between two subway stops and there is a bit of walking - okay in the morning but not so much in the evening after a day of going places, or if you are hauling luggage.
Stayed 4 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Great service and great staff. The food was great. Breakfast and dinner hit the spot.
Stayed 1 night in Dec 2018

8/10 Good

Veronica, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were kind and helpful. Loved the location across the road from the Imperial Palace. Subway not too far and bus stops close. Great vintage shop up the road and many art galleries must check their times as not all open at 10 o’clock. Overall a great experience.
Stayed 4 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place! & Conveniently Located
The hotel was very quiet. The room was great, except that if the key was in the slot by the door, all lights were on and none could be turned off; if they key was not in the slot, all lights were off and none could be turned on, nor could my electronics charge (i.e., they couldn't charge overnight). Staff was great; one staff member knew enough English to help me with getting a taxi the next morning and telling the driver where I needed to go. Breakfast was good. I love that the Japanese like heated toilet seats (that even worked when the electrical outlets didn't work-LOL) and have bidets. They also provided shampoo, conditioner, body wash, and a kimono to wear. Very nice!
Stayed 1 night in Sep 2018

10/10 Excellent

Jack, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to public transportation, not a bad walk to downtown if you choose to do so. Furniture is a bit dated but comfortable. Rooms and facilities are kept very clean. staff speaks English and are helpful. good value for the money
Stayed 2 nights in Jul 2018

10/10 Excellent

Iwato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied.
Everything was great, except that I would have preferred the breakfast serving begin at 06:30 instead of 07:00.
Stayed 3 nights in Jun 2018

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Hotel, bit of a walk
The hotel itself was very nice, with decent sized rooms. Wish it had been a little closer to a train station. Walk to the subway and bus stops wasn’t too horrible but got a little old after taking the trip so many times. The Imperial palace and corresponding park were very cool and nice right across the street.
Stayed 5 nights in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Window to the Palace
It was a great hotel. The staff were very polite. It had all the amenities, and the free WIFI was a plus. The location was perfect, as it was a 10-15 minute walk from the nearest metro stop. It was close to the royal palace and gardens.

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Tired furnishings and loud slamming doors. The front desk staff were really helpful and the breakfast was nice with a beautiful outlook. The location is good and the parking (a turntable and stacking system) was amazing. A good location near the Imperial Palace gardens. In summary not too bad - but for the price I paid I was surprised that the furnishings were worn and the slamming doors of other rooms (due to the design of the closing mechanism) was truly aggravating.
Stayed 1 night in Apr 2018
Response from フロント　長田澄代 on Apr 28, 2018
この度は京都ガーデンパレスをご利用いただき、誠にありがとうございます。 たくさんお褒めのお言葉をいただきましたこと、大変嬉しく思います。 特に緑溢れる京都御苑の目の前という立地は、皆様に大変ご好評をいただいております。 客室のドアは防火式の扉になっているため重量もあり、その開閉音でご滞在中にご迷惑をおかけしましたこと、深くお詫び申し上げます。 今後ご案内等で軽減できるよう努めて参ります。 ご意見をいただき、誠にありがとうございます。

8/10 Good

Linda Yuelin Zhou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Alexey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2017
Response from フロント　長田澄代 on May 28, 2018
この度は京都ガーデンパレスをご利用いただき、誠にありがとうございます。 ご投稿ありがとうございました。 またのご利用をスタッフ一同心よりお待ち申し上げます。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near palace
This is a good hotel reasonably priced, but my room was very small, but the price was very reasonable so I can't complain. Parking is available which I needed too.
Stayed 1 night in Sep 2017

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay.
One of the nicer hotels across from the palace.

6/10 Okay

Leon

Disliked: Staff & service
Great place, real pity about the "cleaning time"
The capsule was good. The traditional Japanese bath on the ground floor was great. Lots of vending machine in the hotel (ice cream, 2 minute noodles, all drinks including alcohol). The only hassle was you couldn't stay in capsule or even the hotel between 10-12 as that's when they did their cleaning. This was a major pain in the back side