Ratings based on 895 Verified Reviews

4.2 out of 5
79% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 19, 2018
Wonderful staff in a very clean and quiet hotel. The room was nice, small by US standards, but typical (maybe large) for Japan. The communal hot tubs were a blessing! After a week in Hokkaido where we used the onsen every night, we were missing that in Tokyo.
Comment from Hotel Management
Jan 19, 2018 by Manager, Hotel Management
Thank you for having stayed at Mitsui Garden Hotel Kyoto Sanjo and taking the time to give us your valuable comment. We are so pleased to hear that you were very satisfied with our atmosphere, staffs and location. We have received so many positive comments from thousands of our guests in the past on our well-equipped public bath which has a superb traditional Japanese garden view as the background. We look forward to welcoming you to Kyoto once again in the near future. Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne Australia

Great location, closes to shops and restaurants

Posted Jan 16, 2018
Spacious room for a family of 6, modern facilities and professional staff. Very close to most restaurants and shops, highly recommended.
Comment from Hotel Management
Jan 18, 2018 by Front Office Manager, Hotel Management
Thank you very much for staying at Mitsui Garden Hotel Kyoto Sanjyo. Our hotel is located near the "Karasuma Oike" subway station so that it is easy for any guests who coming for business, traveling and shopping. This point could be one of the advantegases for many guests. It is our great plesure that your stay at our hotel could be a part of your precious memories and unforgettable trip in Kyoto. From now on, we make lots of efforts to improve our sevice and aim for being a good hotel, which could be chosen by many guests. We all are waiting for your coming back and hope to see you soon. Thank you very much. Front Office Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice & Quiet Hotel

Posted Dec 27, 2017
Clean & quiet hotel, even though location is not the better one but staff are polite.
Comment from Hotel Management
Dec 29, 2017 by Front Office Manager, Hotel Management
Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Sanjo and distributing your time to share your valuable feedback. It is our great pleasure to know that you were impressed with our staff service and the the tranquil environment of the hotel. Although we are located at the heart of the city, we provide you with a quiet and peaceful atmosphere inside of the hotel. However, we are sorry to hear that you were not satisfied with our location which is one of our selling points. As i mentioned, we are centrally located in the city and there are many convenient public transports such as a subway line. It only takes a few minutes to the Karasuma-Oike station which is the intersection of two main lines. Once again, we thank you for your valuable review and look forward to welcoming you again here in Kyoto. Front Office Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 24, 2017
Very nice breakfast, bed size is reasonable big. Staff is very helpful.
Comment from Hotel Management
Dec 24, 2017 by Front Office Manager, Hotel Management
Thank you for having stayed at our hotel this time and spent your time on giving us a valuable comment. We are pleased to hear that you liked our breakfast. Our restaurant which is lacated on the first floor, serves you a Jjapanese style which has a variety of options and a western style. We are looking forward to seeing you again in the near future. Thank you very much. Front Office Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane, Australia

Nice hotel in City Centre

Posted Dec 19, 2017
It was a good hotel which near Kyoto subway. If you come to this hotel by Kintetsu line, you may need a 7-10 minutes walk which were a little bit far away. For my room, it was clean and spacious.
Comment from Hotel Management
Dec 20, 2017 by Front Office Manager, Hotel Management
Thank you very much for having stayed at Mitsui garden Hotel Kyoto Sanjo and spending the time on sharing your precious review. We are so delighted to know that you were impressed with our location which is one of the selling points. As you mentioned, there is a subway station within a walking distance and where the two main lines are intersecting. Furthermore, we are located at the heart of the city so that any other public transports are also accessible such as Hankyu line and several bus stops. With a regard to our room, it is our great pleasure to hear that you are satisfied with a cleanliness and spaciousness. Once again, we thank you for your valuable feedback and look forward to welcoming you again here in Kyoto.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 11, 2017
The location is very convenient,The breakfast Excelent The Hotel staff very humble/nice.
Comment from Hotel Management
Nov 11, 2017 by Front Office Manager, Hotel Management
Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Sanjo and taking the time to share your precious feedback. We are pleased to hear that you were satisfied with our location, breakfast and performance of staffs. We are located in central Kyoyo and it takes few minutes walk from our nearest station called 'Karasumaoike'. In terms of breakfast, we serve both Japanese and Western cuisine and this is buffet style. Moreover, there is a Japanese garden thorugh the window and many guests have comfortable time at the restaurant. Once again, thank you for your great comments and we hope to have an opportunity to welcome you in Kyoto again. Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Bay Area CA USA

Very impressed!

Posted Oct 27, 2017
Pros: See above
Cons: Nothing
Location: Great location Nino jo castle walking distance
We booked at the last minute as our plans changed and got a super deal... Hotel was spotless staff extremely accommodating, gardens beautiful. The breakfast buffet was a treat-delicious and we enjoyed the introduction to Japaneses style breakfasts. One of the many friendly staff even took the time to teach us how to plate the many dishes with the appropriate condiments. Rooms were modern, well appointed and clean-beds comfortable (tho hard as all are in japan) . Rooms smallish but this is the norm in Japan. Area was very convenient-lots of great restaurants and shops. Steps from bus line and subway line. We will go back-loved the place and although not luxury a great value.
Comment from Hotel Management
Oct 27, 2017 by Front Office Manager, Hotel Management
Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Sanjo and taking the time to share your valuable feedback. We are delighted to hear that we could meet your satisfaction with the breakfast, facilities, the location and service. As you mentioned, we are centrally located in the city and Karasuma-Oike subway station which is intersection of Karasuma Line and Tozai Line is within a few minutes walking from our hotel. Furthermore, there are bus stops for various directions within 10 minutes walking. Once again, thank you very much for your previous review and we hope to have an opportunity to welcome you in Kyoto in the near future. Front Office Manager
5 out of 5
by Enrique

Posted Oct 18, 2017 on Hotels
Comment from Hotel Management
Oct 22, 2017
この度は、三井ガーデンホテル京都三条をご利用いただき、誠にありがとうございます。 お褒めの評価を賜り、私どもも嬉しく存じます。 次回京都へご入洛の際も、是非三井ガーデンホテル京都三条へお越しくださいませ。 またのお越しを、心よりお待ち申しあげております。 宿泊支配人
5 out of 5
by Enrique

Posted Oct 13, 2017 on Hotels
Comment from Hotel Management
Oct 15, 2017
Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Sanjo and taking the time to give us your evaluation. We are so fortunate enough to get your full stars rating this time. We assure you that we continue to make an improvement for your future. WE appreciated for your encouraging rating.
5 out of 5
by Sari

Comfortable and convenient!

Posted Sep 12, 2017 on Hotels
Service: I made a mistake on my reservation and needed to make adjustments during check in. The staff was very patient and did their best to accommodate my family and me throughout the process. I am very appreciative of their patience, professionalism and overall friendliness! Room: I'd definitely recommend this hotel to visitors who want ample space. The other two hotels I stayed at in Tokyo had very small rooms that didn't fit our luggage. Mitsui Garden Hotel was very comfortable in terms of spaciousness. Misc: Very convenient location and beautiful! The public bath and it's view of the garden we're bonuses, as I didn't realize this was included when I made my reservation. What a great way to end a long day of touring around!
Comment from Hotel Management
Sep 17, 2017
Thank you very much for having stayed at Miatui Garden Hotel Kyoto Sanjo and spending the time on sharing your precious feedback. It is a great honor to hear that you were so impressed with our hospitality and location which could provide you several ways to travel around Kyoto. Furthermore, we are so pleased to know that our public bath could offer you an extra enjoyment during your trip. As you refer to our location, we are located in the middle of the city and very close to the subway station which has two main lines. We assure that this point will be an advantage for those who came either on business and travel. With regards to our public bath, as you mentioned, we provide a special experience and extra relaxing moment with a big jaggy and a view of Japanese garden. Once again, we appreciate your kind comment and look forward to welcoming you again here in Kyoto. Front Office Manager.