We stayed 5 nights and housekeeping dep. never cleaned restroom and never changed towels and bed sheets. All around of room was smelling dirty. When we tried to inform our problems to cleaning person, she was tired and very rude. This hotel does not deserve this accomodation price. restroom was smelling terrible, we dont know that how many days nobody clean????
Comment from Hotel Management
Nov 23, 2016 by Lida Koutsoumi, Guest Relations Manager of Astoria, Hotel Management
thank you very much for your candid review of your recent stay at our hotel. We only wished that you had contacted the reception during your stay, as we are 24hours alert in our Client Service Department in order to make your stay as comfortable and nice as we both wish. Our hotel manager & team are listening and your feedback has been extremely valuable. We greatly appreciate your comments and we are committed to ensure that your experience has a positive influence on our level of services.
We hope that we will have the pleasure to have you as a guest in our hotel again and that you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our hotel again.
With much appreciation,
Lida Koutsoumi, Guest Relations Manager of Astoria Hotel Thessaloniki