Ratings based on 91 Verified Reviews

3.7 out of 5
62% of guests recommend
4.0 Room cleanliness
3.5 Service & staff
4.1 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Richardson, TX

Old Glory

Posted Sep 11, 2016 on Hotels
This hotel is an old glory. Not so great anymore and needs a lot of work. Smells bad too. The staff is OK and so is the breakfast. That's pretty much it.
Comment from Hotel Management
Oct 31, 2016 by General Manager, Hotel Management
Thank you for contributing to the profile of Porto Carras Meliton on Expedia. We are really sorry to read your strong words of disappointment. We would really like to apologize about the unpleasant incidents that you encountered. We are struggling to meet and especially exceed our Guests’ expectation, providing an optimum recreational experience and we really agonize about the perceptions and memories received during the stay in our accommodation departments. To conclude, we would like to highlight that every single point mentioned in your comment has been strictly indicated to each Department Manager involved. We would be more than glad to welcome you again in our accommodations, in order to provide you with the integrated historic Porto Carras Grand Resort experience that we are famous of. With much appreciation, Ermioni Spyropoulou Hotel Manager, Porto Carras Meliton 5* Hotel
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 27, 2016
staff could be more helpful. place is great, top hotel, but staff could up their game. maybe 1 staff in 10 are great.
Comment from Hotel Management
Oct 31, 2016 by Hotel Manager, Hotel Management
Thank you for taking the time to review your experience in Porto Carras Grand Resort. We truly value the opinions of our guests and we apologize that we did not meet your expectations. We are very glad to know that you enjoyed the beauties of our territory and the infrastructure of our historic Resort, which has constantly culminated as a leading luxurious destination in Greece, since ’70. We would be more than happy if you chose Porto Carras Grand Resort for your vacations and we would love to have the opportunity to speak with you directly. We really wish to welcome you again in Meliton 5*, so that we will be able to provide you the services that we are known for and proud of and contribute into forming the greatest memories from our resort. With much appreciation, Ermioni Spyropoulou Hotel Manager, Porto Carras Meliton 5* Hotel
2 out of 5
by Matthew from New York City

Not 5-star luxury hotel

Posted Aug 19, 2016 on Hotels
I usually stay in the Porto Carras marina on a boat, but this summer wanted to try out the hotel. I have stayed at many '5-star' luxury hotels & resorts and this is definitely not a 5-star. First upon entering room the air-conditioning was not working properly and telephone was broken. Repairman came quickly though to replace phone and get air working. Second, the lights blew a fuse twice, having the repairman come 3 times total, and the minibar outer door did not close since minibar was too big for space, so in little hallway you had to walk around it. Also Pull-out couch took 2 days for housekeeping to fold back. Third, they make you pay EXTRA to use the gym & indoor pool!! This is not normal for expensive 5-star luxury hotels, all luxury hotels that I have stayed at throughout the world the gym is part of the high price. Fourthly, no one was there to help with bags upon checkin when I entered. Fifth, Food quality was average to poor. There are many small details that can be done to acheive a truly luxury 5-star hotel experience. For all of these reasons this is not 5-star but more a 4-star hotel bordering on 3-star.
Comment from Hotel Management
Oct 31, 2016 by General Manager, Hotel Management
Thank you for constantly choosing Porto Carras Marina and Porto Carras Grand Resort for your accommodation. We would like to sincerely apologize about your poor experience in our Hotel. This is certainly not the standards of quality that we are known for and proud of. During the busy period of August, probably it is about an honest mistake caused by bad timing. Although, we have addressed all the issues highlighted and spoken with all the employees in question. We want you to know that we truly love sharing our passion for our destination with our visitors and we try our best in the effort to satisfy our Guests’ expectations. We really hope to welcome you back in our accommodations and provide you with the high level services, that are the milestone of Porto Carras label. With much appreciation, Ermioni Spyropoulou Hotel Manager, Porto Carras Meliton 5* Hotel
3 out of 5
by A verified traveler from Kuwait

Excellent potential, poor execution.

Posted Aug 2, 2016
The location, landscape and views are superb and the management knows it. Unfortunately this is where the WOW factor stops as the service level falls flat. There's a noticeable gap between the concept and the delivery. Except for a few individual initiatives, workers lack the experience or motivation to impress and are indifferent to guests' needs. The hotel has definitely seen better days and it shows. You can feel the heritage behind it and enjoy the fact that you are sharing it with many of the celebrities who'd stayed here. With plenty of beautiful beaches around and more hospitable atmosphere, Porto Carras is not good value for money.
Comment from Hotel Management
Oct 31, 2016 by Hotel Manager, Hotel Management
Dear Guest, Thank you for choosing Porto Carras Grand Resort for your holidays. We are very proud to hear that you are aware of and appreciate the unique historic character of the Resort. Thought, we are very sorry about the poor experience that you obtained during your stay here and we would like to sincerely apologize about it. Certainly, such level of service may not represent the high standards set by Porto Carras Grand Resort policy. Our main goal is to provide our Guests with the finest, integrated experience so that when they walk out the door to feel recreated and relaxed. We really wish the welcome you again in out Hotel and have the chance to provide you the Porto Carras Grand Resort experience that we are known for and proud of. With much appreciation, Ermioni Spyropoulou Hotel Manager, Porto Carras Meliton 5* Hotel
1 out of 5
by kyriakos from Cyprus

Below of our expectations

Posted Aug 29, 2015 on Hotels
Definitely our experience was not up to a 5-star hotel. Low customer service level, untrained staff, outdated premises.
2 out of 5
by Savvas X.

Couple trip

Posted Aug 27, 2015 on CheapTickets
The only good at this hotel is the location service & hospitality is worst I ever had
4 out of 5
by Ron from Skjetten

Massive Hotel

Posted Aug 12, 2015 on Hotels
Huge hotel, plenty of room and activities
4 out of 5
by Nikolay

This traveler left a rating score only Posted Jul 31, 2015 on Hotels
3 out of 5
by A verified traveler from London

It would have been one of the best 20 years ago.

Posted Jul 29, 2015
Nice place to stay especially for family however very old base with smelly corridors and rooms. Beach quiet but sand not very fine so you can buy special shoes(not free). Get ready to fight for place on the beach as people are "reserving" leaving towels and staff are doing nothing abt it. All inclusive is really not worth it. You are allowed only coffee, beer and juice from the beach bars. If you want a simple cocktail you have got to pay plus I noticed staff a little moody. Nice place overall but extremely expensive not matching our expectations.
Comment from Hotel Management
Sep 22, 2015 by Ermioni Spyropoulou, Hotel Manager, Hotel Management
Thank you for choosing Porto Carras Grand Resort Meliton 5* Hotel for your summer vacations. We are sorry if we did not meet all of your expectations. Concerning the beach we would like to mention, that it is very organized. There is one umbrella for each room, with an asingned number. Kind Regards
4 out of 5
Recommended
for Families
by A verified traveler from Minsk

beautiful place and beaches, excellent walks along

Posted Jul 7, 2015
We are have a note for more friut and cheeses for breakfast.
Comment from Hotel Management
Sep 21, 2015 by Ermioni Spyropoulou, Hotel Management
Dear Guest, We would like to thank you for choosing Meliton 5* Hotel for your vacations. We are glad to hear, that you liked our Resort. We are looking forward to seeing you again in our Resort to make your next stay even more enjoyable. With regards, Ermioni Spyropoulou, Hotel Manager