Won't be returning here.
Posted Apr 3, 2017
This hotel needs a remodel! Took the kids to the pool. There appeared to be a pile of garbage that didn't make it into the dustpan along the edge of the tile wall... including a cigarette butt! The pool area needed a bleaching power washing to say the least! The front desk check in was slower than molasses as they couldn't find us in their system for quite some time. The elevator stopped 10 inches prior to every floor, then closed to readjust. The restaurant was horrible. We should have taken the advice of the woman leaving as we came in... she left before her food arrived due to the time it took. It took 15 minutes to get a menu. After we ordered, another 15 - after we tracked someone down - to get water. Another 15 minutes after they cleared our table before we got seconds on water. The chowder was warm, not hot. The calamari was awful... not crispy and nowhere near hot. You may expect such poor service if it's crowded but there were only 6 tables of people. The tub was moldy. If I'd wanted that, I could have stayed home. Our party of 4 had difficulties getting to sleep 2 nights while the kids above us must have been having an obstacle course going on. We went to breakfast on day 2 at another nearby hotel where the service and food was exceptional. We will be staying there on our next trip to Newport. Overall, the Shilo needs an upgrade in both the conditions of the building, the TV, the food and the service.