Ratings based on 212 Verified Reviews

4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas, NV

Another amazing Mandarin Oriental experience!

Posted Jan 22, 2018
This hotel is what a 5 star hotel is all about. The level of customer service was superb, the location simply cannot be beat, the restaurants and lounges were wonderful, and the room was spacious and nicely appointed. I especially liked the fact that there is a Starbucks right across the street as I like to pick up a Starbucks before my morning spin sessions.
Comment from Hotel Management
Jan 24, 2018 by Ethel Dabi, Hotel Management
Thank you for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn

Conveniently located at the heart of NYC midtown.

Posted Dec 17, 2017
Stayed 1 night for a Birthday celebration. For the price, I imagined the hotel to be flawless. The room was bit dusty and could use a fresh update. Overall feel seemed dated. Receptionist was extremely attentive and accommodating. A Birthday card and mini cake was a pleasant surprise.
Comment from Hotel Management
Jan 23, 2018 by Ethel Dabi, Hotel Management
thank you for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 4, 2017
Nice room and view. Very comfortable as well. Staffs are very kind. I do recommend this hotel for a short/long time staying.
Comment from Hotel Management
Jan 23, 2018 by Ethel Dabi, Hotel Management
Thank you for your feedback
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Perfect NYC Hotel

Posted Nov 27, 2017
This was my second stay this year. Beautiful, stunning, clean hotel with staff that go above and beyond with their service.
Comment from Hotel Management
Jan 23, 2018 by Ethel Dabi, Hotel Management
Thank you for your feedback
5 out of 5
Recommended
for Couples
by A verified traveler from Woodcliff Lake, NJ

Anniversary stay

Posted Nov 20, 2017
Pros: everything
Location: New York Historical Society
The experience was fantastic- the nicest staff we have ever dealt with who could not do more for us. The accommodations were amazing. Highly recommend the Hotel for any special occasion.
3 out of 5
Recommended
for Everyone
by A verified traveler from Fukuoka

Posted Sep 21, 2017
Maybe in Manhattan most hotels are like this old, the Mandarin Oriental in NYC looks and feels much older than MO in other places that we lodged in. Despite the facilities, staff is friendly and restaurant is elegantly clean.
5 out of 5
by Zoher

Mandarin is the Standard

Posted Sep 6, 2017 on Hotels
The Mandarin is the standard by which other hotels in New York should be judged. It is consistently excellent.
5 out of 5
Recommended
for Everyone
by A verified traveler from boston. ma

Posted Aug 23, 2017
Very nice warm lap pool perfect for children. Attendant watches pool but certainly not there to lifeguard. Dining room good for well mannered children.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Posted Aug 8, 2017
Great location for us. Small room but lovely bathroom. Only 1 restaurant ('fine dining') and 2 separate elevator rides to get to our room. We probably won't return. Not up to our expectations for a Mandarin.
5 out of 5
by A verified traveler

Posted Aug 8, 2017 on Hotels
Amazing staff, location and facilities!