Ratings based on 611 Verified Reviews

4.5 out of 5
87% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Trinidad

Fabulous

Posted Oct 17, 2017
The Plaza always makes it a wonderful experience while staying in NYC
Comment from Hotel Management
Oct 20, 2017 by Allison K. , Hotel Management
Thank you for taking the time to share your feedback regarding your recent stay at The Plaza! We are delighted to hear that it was most enjoyable and will share your kind comments regarding your experience with our teams with great pride. Thank you for choosing The Plaza and we look forward to welcoming you back again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal, Canada

Landmark hotel with excellent location

Posted Oct 11, 2017
Pros: history, location, architecture
Location: shopping, central park, museums
Convient location, stylish room decoration, beautiful architecture, rich tradition
Comment from Hotel Management
Oct 13, 2017 by Allison K. , Hotel Management
Thank you for taking the time to share a lovely review following your visit to The Plaza! We are delighted to hear that you enjoyed the central location that we have to offer and the ambiance of the hotel. We hope to have the opportunity to welcome you back again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel some of the staff lack training

Posted Oct 4, 2017
Pros: location of hotel and quality of room
Cons: staff training
Location: Horse drawn carriage around Central park,Time square, Trump tower, The Empire state building. 5th avenue shops, 911 memorial, broadway musicals.
When we checked into the hotel as 3 adults(My wife myself and my 26 year old disabled son) they informed me i would have a z-bed for the 3rd adults in the small double room. This was totally unacceptable and therefore i had to upgrade at a considerable cost to get three beds. It should be clearly stated when booking 3 adults what type of beds are available and a price range. The matter was dealt with professionally by the reception team. When paying $105 for 1 tea 2 coffees and 3 desserts you expect a certain level of service to go with the price. This was not the case and we were very disappointed. The concierge team were very good and helpful.
Comment from Hotel Management
Oct 7, 2017 by Allison K. , Hotel Management
Thank you for taking a moment to share your feedback and photos regarding your recent stay with us at The Plaza! We are very glad to hear that you enjoyed the quality of our guestrooms, the location we offer and the service provided by Reception & Concierge Teams. We will ensure that your kind comments are shared with our colleagues with great pride. We would also like to apologize for any inconveniences caused with regards to the bed type arrangements made as well as the service experienced while dining. Please be assured that your feedback has been shared with the necessary colleagues to ensure that the appropriate action is taken to rectify any necessary shortfalls. Thank you for choosing The Plaza and we hope to welcome you back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Great hotel, 2 minutes from Central Park.

Posted Oct 2, 2017
Riding bike in Central Park it’s out of the league. Great restaurants less than 5 minutes by car Goood shopping store Definitely best location in nyc
Comment from Hotel Management
Oct 4, 2017 by Allison K. , Hotel Management
Thank you for sharing such a glowing review following your visit to The Plaza! We are delighted to hear that your recent visit was most enjoyable and you enjoyed the central location that we have to offer. We hope to have the opportunity to welcome you back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from South Carolina

Luxurious!

Posted Sep 16, 2017
Pros: The room and the free car service for guests.
Location: Location is on Central Park. We stayed here when we came to town to see Hamilton. The Richard Rogers theater was about a 10 min car ride.
From check-in to check-out we couldn't have had a better experience. The staff go out of their way to accommodate guests and the room (Junior King Suite) was posh and lovely.
Comment from Hotel Management
Sep 19, 2017 by Allison K. , Hotel Management
Thank you for taking the time to share such a wonderful review following your visit to The Plaza! We are so glad to see that you enjoyed our complimentary car service, accommodations and central location. We will ensure that your feedback is shared with all of our colleagues with great pride. We strive to deliver extraordinary experiences and are glad to see that your stay was memorable. We thank you for choosing The Plaza and look forward to welcoming you back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 31, 2017
The Plaza is wonderful. Everyone there was very helpful and cordial. I'd stay there again without hesitation.
Comment from Hotel Management
Aug 31, 2017 by Allison K. , Hotel Management
Thank you for sharing your feedback following your recent stay at The Plaza! We are delighted to hear that it was most enjoyable and that you enjoyed the service provided by our colleagues. We will ensure that your kind comments are shared with our colleagues with great pride. Thank you for choosing The Plaza and we look forward to welcoming you back in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler from SD

Posted Aug 24, 2017
Beautiful hotel , right by the Central Park . Close to high end store like LV , Chanel , Burberry and many others. Perfect place to go to . We loved our room it was junior suite with a beautiful view .
Comment from Hotel Management
Aug 25, 2017 by Allison K. , Hotel Management
Thank you for taking a moment to share a wonderful review following your stay at The Plaza! We are glad to see that you enjoyed the accommodations arranged as well as the central location that we have to offer. We look forward to welcoming you back again in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great hotel.

Posted Aug 24, 2017
I have stayed at the plaza a few times now and it seems to get better every time. The feeling when I walk through the door is just pure happiness!
Comment from Hotel Management
Aug 25, 2017 by Allison K. , Hotel Management
Thank you for sharing such a lovely review following your visit to The Plaza! We are delighted to hear that your experiences just keep getting better each time. We strive to provide each of our guests with a memorable experience and are so pleased that this has been accomplished during your stays. We look forward to welcoming you back in the future!
1 out of 5
by John R.

Find my SUV please

Posted Jul 16, 2017 on Hotels
I requested early check in. That just didn't happen. I had an important meeting. So much for that. They lost my $100,000 SUV while parking it over night. Took an hour to find. No manager was to be found. Spent another 30 minutes trying to find someone who helped. Service! Ha what service!! Once I found a manager via email on my way home no less they thought that having me pay to stay there again and giving me an upgrade was fitting. Guess what they can do with their upgrade.
Comment from Hotel Management
Jul 18, 2017
Thank you for taking the time to share your feedback with us! I do apologize for any inconvenience regarding the delay of your check-in and locating your vehicle. This is certainly not the image nor the experience that we wished for your to have. Your feedback has been shared with the appropriate departments who are already reviewing such shortfalls to prevent future occurrence. Thank you once again for taking the time to share this feedback, this will assist us in improving in order to exceed your expectations in the future. Thank you for choosing The Plaza and we hope to have the opportunity to welcome you back in the future.
5 out of 5
by Abigail

The spender of the Plaza

Posted Jul 10, 2017 on Hotels
My partner and I got married in NYC this last week and really wanted to make it special by choosing to stay at the Plaza Hotel. We also had our reception in The Palm Court. This stay was not only amazingly memorable but it will make staying anywhere else other than there very hard! The food was phenomenal and so was the service. Top notch!
Comment from Hotel Management
Jul 13, 2017
Thank you for taking the time to share a glowing review following your recent stay at The Plaza! Congratulations on your recent marriage! We are delighted to be chosen as the venue for your reception and special occasion stay. We are also very pleased to see that you had a most memorable experience. We will ensure that your feedback is shared with our teams with great pride. Thank you for choosing The Plaza and we hope to welcome you back again soon!