Ratings based on 799 Verified Reviews

4.7 out of 5
92% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami, Fl

great location

Posted Sep 26, 2017
Pros: location, style and staff.
Cons: better maintenance for the hotel and new coffee mugs.
Location: nice quite neighborhood, great restaurants, park close by, and nice shops.
Furniture, accessories and rugs a bit run down for this type of hotel. Coffee mugs in the room service were dirty and scraped 2 days in a row.
4 out of 5
Recommended
for Everyone
by A verified traveler from Manchestee

Nice hotel in good location

Posted Sep 10, 2017
Nice hotel in great location for museums and luxury shopping on the upper east side. A few hundred yards from Central Park and excellent staff.
Comment from Hotel Management
Sep 15, 2017 by Krystle , Hotel Management
Dear Ryan, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had such an enjoyable stay and had the chance to enjoy all the upper east side has to offer. We look forward to welcoming you the next time your travels bring you to NY.
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Luxury Hotel Close Central Park and Museums

Posted Sep 1, 2017
Pros: Proximity to attractions on Upper East side
Cons: Some of the furniture in the room seemed slightly tired. On verge of needing to replace some.
Location: Lots.
Wonderful time here celebrating our 20th anniversary. Room which was a suite was awesome. The rooftop was great for drinks. The staff throughout the hotel was helpful and attentive.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Super hotel just steps away from Central Park

Posted Aug 26, 2017
Beautifully quiet location with friendly staff who go out of their way to help and make you feel at home. Turn left out of the hotel and you are just steps away from the tranquility and calm of Central Park. Turn right out of the hotel and you are steps away from the shops and restaurants on Maddison Avenue. 10 minute walk to the Metro. Couldn't have found a better location especially if you want to get away from the hustle and bustle of the city at the end of the day. Perfect place to relax.
Comment from Hotel Management
Aug 26, 2017 by Krystle , Hotel Management
Dear Caroline, Thank you so much for taking the time to give us your feedback. We are so happy to hear that you had a great stay. We hope to welcome you back the next time your travels bring you to NY. Warmest Regards, Krystle Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Love the location

Posted Aug 23, 2017
Since we arrive we were welcome very nice with this incredible guy that always rember our name. Great and fabulose experience.
Comment from Hotel Management
Aug 25, 2017 by Krystle , Hotel Management
Thank you for taking the time to share your feedback with us. We are so happy to hear that you enjoyed your stay and look forward to welcoming you back the next time your travels bring you to NY.
5 out of 5
Recommended
for Everyone
by A verified traveler from London UK

Superb - an outstanding stay

Posted Aug 23, 2017
My partner and I stayed at the Surrey for four nights and it was sublime. A perfect hotel experience, I couldn't ask for more. The staff were so friendly and helpful, and the room was beautiful, large and comfortable. The location was also excellent - so close to the park! I can't fault this hotel, it was perfect in every way and absolutely worth the price (unlike other places I have stayed in NYC).
Comment from Hotel Management
Aug 25, 2017 by Krystle , Hotel Management
Dear Ed, Thank you for taking the time to share your feedback with us. We are so happy to hear that you and your partner enjoyed your stay. We do hope to welcome you back in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Park City UT

A beautiful respite

Posted Aug 5, 2017
Such a lovely spot to escape the hectic pace of the city. I love the neighborhood and the guest rooms/bathrooms and the roof deck. Wonderful doormen. Excellent a/c. Great housekeeping standards.
Comment from Hotel Management
Aug 22, 2017 by Krystle , Hotel Management
Dear Dann, Thank you for taking the time to share your feedback. We are so happy to hear that you enjoyed your stay with us. We hope to welcome you the next time your travels bring you to NY. Warm Regards, Krystle Guest Relations Manager
5 out of 5
by Anthony

Great hotel at a great price

Posted Jul 17, 2017 on Hotels
Hotel was great. Amazing location and friendly staff. Would defiantly stay here again!
Comment from Hotel Management
Jul 21, 2017
Good Afternoon Anthony, Thank you for your feedback, we are elated to hear that you had such a wonderful stay with us. We look forward to welcoming you back in the near future. Warmest Regards, Krystle Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New York City

Room With A View

Posted Jul 13, 2017
The staff couldn't have been nicer. My room was bright with plenty of windows and a view of Central Park. The price was right!
Comment from Hotel Management
Jul 21, 2017 by Krystle, Hotel Management
Good Afternoon Madeline, Thank you for staying with us and taking the time to give us your feedback. We are so glad that you had a lovely stay and the accommodation was to your liking. We look forward to welcoming you back, the next time your travels bring you to NY. Warmest Regards, Krystle Guest Relations Manager
5 out of 5
by A verified traveler

Posted Jul 9, 2017 on Hotels
Comment from Hotel Management
Jul 21, 2017
Good Afternoon, Thank you for staying with us and taking the time to rate us. We Thank you for the five star rating and hope to see you the next time your travels bring you to NY. Warmest Regards, Krystle Guest Relations Manager