Ratings based on 1,034 Verified Reviews

3.9 out of 5
85% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Hihgly accessible to any person. No security check

Posted Feb 15, 2018
Pros: Not secure
Cons: Increase security check to keep an eye on people entering in hotel premises
Location: Downtown, Phoenix
we three friends spend a night in this hotel based on rating of this hotel. But I was highly disappointment with the stay. At 3.00 a.m someone started knocking our door. When i looked, it was someone who looked like druggist. This continued for 7-10 mins and when I called on reception to check, reception person checked and informed that she will call the cops. After 15 mins we called in again to check and answer was that the random guy has left. he was there for 10-15 mins, police was called off. We couldn't sleep all through night. ITS HIGHLY UNACCEPTABLE AND SAVE TO STAY WITHOUT SECURITY.
4 out of 5
by A verified traveler from Vancouver, Canada

Nice 15 minute Walk to Phoenix Convention Center

Posted Feb 13, 2018
Pros: Location, free parking and Wifi
Cons: Faster check-in and check-out; bigger bathroom
Location: 5-block walk to street car station for public transit to/from PHX
Pleasant stay for a conference at Phoenix Convention Center. Clean room and comfortable beds. Breakfast space was very small, but reasonable variety of foods were available. Staff were pleasant and courteous.
Comment from Hotel Management
Feb 13, 2018 by Dan, Hotel Management
Thank you very much for your feedback. Expecting to see you soon. Have a nice day!
3 out of 5
Recommended
for Everyone
by A verified traveler

Good downtown hotel

Posted Feb 12, 2018
Pros: It was right across the street from The Van Buren concert venue.
Cons: Could use some sprucing up and better maintenance of the vending machines.
Location: Easy walking distance to downtown Phoenix and very close to The Van Buren music venue.
I was in Phoenix to go to a concert and chose this hotel because it's directly across the street from the venue. Checking in and out was easy. The room was fine and had all the basics. The free breakfast was decent but not a lot of options. The vending machine on property was out of bottled water which was an inconvenience.
Comment from Hotel Management
Feb 13, 2018 by Front desk, Hotel Management
Thank you for your feedback. Expect to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dieppe, NB Canada

Great value!

Posted Jan 27, 2018
We stayed for 3 nights to attend a conference at the convention center. Hotel is as expected, good value for price. The breakfast was good but area is small. Rooms were clean. The staff was very nice. The area is walking distance to convention center. The area is a bit rough so walking alone at night would not be recommended. Homeless people around that area. mini fridge, microwave, iron but no coffee maker but McDonalds is across the street ☺
Comment from Hotel Management
Jan 29, 2018 by Dan, Hotel Management
Tanya, Thank you for your words. It was very nice to have you as our valued guest in our hotel. I hope you will give us another opportunity to serve again soon. All the best and have a great day!
4 out of 5
Recommended
for Everyone
by A verified traveler from yuma, Az

Close to Papago Park, 15 min. drive.

Posted Jan 27, 2018
walking distance to a lot of restaurants, to Convention Center and to Theater.
Comment from Hotel Management
Jan 29, 2018 by Dan, Hotel Management
Thank you very much to give us nice words. I hope you enjoyed your time while being in our hotel. Please visit us again. Thank you once again. Dan
4 out of 5
Recommended
for Everyone
by A verified traveler from Tucson

Great low cost accommodations downtown

Posted Jan 18, 2018
Pros: Comfort and cleanliness.
Cons: Not one thing during our stay.
Location: Visit StandUp Live for great comedy and eat at Grabbagreans.
My friend and I stayed one night at America's Best Value Inn; the check in was pleasant, and staff was helpful. The room was exceptionally clean with comfortable queen beds and a nice hot shower. I would stay here again!
Comment from Hotel Management
Jan 23, 2018 by Dan, Hotel Management
We are glad to know that your stay in our hotel was comfortable. I hope you will provide another opportunity in the near future to serve you even better. Thank you once again.
3 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Posted Jan 16, 2018
No frills, just what I expected. Perfect for what I needed this trip.
Comment from Hotel Management
Jan 23, 2018 by Dan, Hotel Management
We are glad that you got what you needed to make your trip go well. Please give us another opportunity to serve you better. Thank you for your time.
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix Arizona

Great location

Posted Jan 10, 2018
Everything was great, although the beds and pillows not the most comfy. Staff friendly, rooms, clean, very modern. Close to entertainment venues.
Comment from Hotel Management
Jan 23, 2018 by Dan, Hotel Management
Thank you very much for your encouraging words. We always want to make sure all our valued customers feel comfortable while being in our hotel and enjoy their time. Thank you once again. We hope to see you soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from Sarasota, FL

Convenient Location

Posted Jan 5, 2018
Cons: See above about breakfast area.
If you want to be downtown, then this is a good hotel/motel. The desk/staff manager was very pleasant and professional and very helpful. It was unfortunate but no fault of motel that the internet did not work most of the time - apparently it was "down" in the city as well. The continental breakfast was adequate but space very limited with only 3 chairs so many had to line up to get what was offered. However, I love waffles so kept my place in line!
Comment from Hotel Management
Jan 23, 2018 by Dan, Hotel Management
Thank you for your kind words. I am sorry for some inconvenience you encounter while being here. We will definitely take your advice and try our best to improve. Hope to see you again soon. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 10, 2017
This is a great hotel in downtown Phoenix. Friendly staff and clean rooms.
Comment from Hotel Management
Dec 12, 2017 by Sam, Hotel Management
Dear, Sir Thank you so much for staying with us, appreciate your kind comments. Hope to serve you again in Phoenix. -Sam/Manager