Ratings based on 336 Verified Reviews

4.3 out of 5
91% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Nov 20, 2017
I was there for a short stay. The hotel was clean and comfortable. The front desk staff was welcoming with smiles and how can I help you. The location is good, right next to Town and Country shopping center, just down the road from Biltmore Fashion Square and a close drive to Scottsdale. If is off the main road of Camelback so it was a little difficult to find in the dark. You can see the Nordstrom Rack sign well from the street, turn in there. The hotel is just back a little from the rack. I would stay there again when in town for some shopping.
3 out of 5
by A verified traveler from california

Disappointing

Posted Nov 18, 2017
Staff was friendly, except they failed to tell us the elevator by where they told us to park was not in order. We had a toddler and tons of luggage to drag all the way across the hotel. The room smelled musty and sheets did not seem clean. Black fuzz all over and a few hairs.
Comment from Hotel Management
Nov 20, 2017 by Judy, Hotel Management
Please accept my apologies for the inconvenience while we upgrade our elevators. We appreciate your feedback so we can make immediate changes. Thank you for your business.
5 out of 5
Recommended
for Everyone
by A verified traveler from Salt Lake City, UT

So happy

Posted Oct 29, 2017
Hotel staff was so friendly, helpful, and courteous. The hotel itself was clean, comfortable, and updated. We will be back.
Comment from Hotel Management
Oct 30, 2017 by Judy, Hotel Management
We are honored to have earned your trust as the best hotel choice for your future trips to Phoenix. Thank you for sharing your experience with other travelers. Safe travels.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful Staff

Posted Oct 22, 2017
Check in was fast and the staff was exceptional.
Comment from Hotel Management
Oct 22, 2017 by Judy, Hotel Management
Thank you for your business and for sharing your memorable experience with other travelers. We appreciate the pat on the back for our team!
3 out of 5
by A verified traveler from Dayton, Ohio

Very unfurtunate experience!

Posted Oct 18, 2017
The trip was a success until it was time to leave for my niece's graduation. I flew in from Ohio the day before. When I walked out of my room to head to the lobby my feet sunk down into the carpet....I was wearing sandles...my bare feet and sandles were soaking wet!!! The carpet was saturated with waste from another room's toilet. The whole hallway stunk to high heavens!!! I was totally devastated!!!! AND my room was not discounted at all!!!
Comment from Hotel Management
Oct 20, 2017 by Judy, Hotel Management
This is not the experience we want our guests to have. Thank you for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from kingman

great place to stay

Posted Sep 15, 2017
Pros: Everything
Cons: Free breakfast would have been nice
Location: Very close to shopping and restaurants
We stayed for two nights. Very close to the venue that we were attending with family members. Right across the way from a great restaurant that we've always wanted to try. So the whole weekend was a win win for us
Comment from Hotel Management
Sep 16, 2017 by Judy, Hotel Management
Thank you for your business and your review! Our neighborhood brings many guests back over and over. Our Bistro concept with Starbucks beverages has been very popular with most guests. We hope you will come back when your travels include our city.
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved location and hotel

Posted Aug 23, 2017
We had a fabulous stay and loved being so close to restraunts and shopping. Room was spacious and comfortable and loved the bed.
Comment from Hotel Management
Aug 24, 2017 by Judy, Hotel Management
Thank you for sharing your experience with other travelers. Our neighborhood is one reason many guests return over and over. We are happy to hear our comfortable bed provided a great night's sleep! We look forward to your return!
5 out of 5
by A verified traveler

Posted Aug 22, 2017 on Hotels
Room was clean an comfortable. Pricing was not bad at all. Staff was absolutely wonderful, friendly an helpful!! Would definitely stay there again!!
Comment from Hotel Management
Aug 24, 2017 by Ricardo, Hotel Management
Thank you for telling other travelers about our amazing team! We are happy to have earned your confidence as the best hotel choice for your trips to Phoenix and look forward to your return!
5 out of 5
by A verified traveler

Great Place to Stay!

Posted Aug 16, 2017 on Hotels
Great location, friendly staff that always made me feel welcome.
Comment from Hotel Management
Aug 18, 2017 by Ricardo, Hotel Management
Thank you for sharing your memorable experience with other travelers! We look forward to having you as our guest whenever you travel back to Phoenix.
4 out of 5
by A verified traveler

comfy stay

Posted Aug 13, 2017 on Hotels
The stay was good. But paid $14.00 for 4- 1 liter water bottle that were next to the coffee maker. Didn't know if consumed that it cost $3.50 for each bottle. Found out until we got a receipt under the door for the charges to my card. Towels should've been more stocked in the restroom. The beds and pillows were really comfy though.
Comment from Hotel Management
Aug 17, 2017 by Ricardo, Hotel Management
We are pleased you had a comfortable stay and hope you will return. The water bottles in our guest rooms have a tag letting guests know the cost. Guests are able to purchase water in our market at the front desk or outside of the hotel if preferred. We thank you for your feedback and your review.