Ratings based on 360 Verified Reviews

4.3 out of 5
90% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Convient hotel located near Laat Chance

Posted Dec 30, 2017
Hotel is located in a shopping center. Hotel has been updated and beds are super comfy. Walls aren’t thick enough and was woken up by a crying baby on another floor..
Comment from Hotel Management
Dec 30, 2017 by Judy, Hotel Management
We appreciate your business and thank you for your review.
5 out of 5
Recommended
for Everyone
by A verified traveler from alberta

Convenient location

Posted Dec 17, 2017
This hotel is located in a convenient retail shopping area. Rooms are spacious and clean, great for a short stay.
Comment from Hotel Management
Dec 17, 2017 by Judy, Hotel Management
We are pleased you had a clean and comfortable stay as that is our intention for all of our guests. Our neighborhood and easy access to freeways are a plus too! Thank you for your business. We hope you will be returning,
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great hotel

Posted Dec 2, 2017
I really like this hotel. 24 gym. Around 15 mins drive from sky harbour airport rental car center. Strong AC. Pool is nice. Free parking outside with no need to register car. Beds and pillows are great. Free toiletries are nice. Only dinged one star for lack of in room safe. Otherwise a very good experience!
Comment from Hotel Management
Dec 3, 2017 by Judy, Hotel Management
Thank you for sharing your great experience with other travelers. Our location, easy access to freeways, our team and our rooms, bring many guests back over and over again! Thank you also for your business.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mass.

Great stay

Posted Nov 28, 2017
Pros: The staff, pool, and location
Location: This hotel is close to the Biltmore shops, Whole Foods, Trader Joe's and a discount book store. And a few stores in the same location.
I have been staying at this hotel for the last 3 years for up to 6 days at a time. I have found everyone very kind, helpful, and friendly.
Comment from Hotel Management
Nov 28, 2017 by Judy, Hotel Management
Our team will be pleased they made a difference throughout your visit. Thank you for staying and for sharing your experience with other travelers. We appreciate your repeat business as that is the best compliment we can receive.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but terrible location behind shopping ,

Posted Nov 21, 2017
Pros: Nice room furniture and bed, Wifi worked very well
Cons: Housekeeping seemed frazzled and disorganized, carts were blocking the hallways as you had to maneuver thru with your luggage.
Location: Busy location in Mall area but not much to do but shop and eat.
The hotel location was disappointing behind the Mall, the hotel was also out date using an antiquated safety deposit box system which was very inconvenience especially dealing with a front desk agent whom did not understand a sense of urgency when a guest needs their personal belongings. Noisy room , you can hear the guest in the next room, Housekeeping in the hall ways and the garbage truck early in the morning. The elevator closest to my room was "out of order" and there was no complimentary water in the room. the first day Housekeeping did not come to clean my room until 1pm when I was resting, the second day I had to ask the housekeeping attendant to clean my room so I could relax.
Comment from Hotel Management
Nov 24, 2017 by Judy, Hotel Management
Thank you for sharing your experience with other travelers. Our mall locations affords numerous shopping and dining options for our guests who enjoy the convenience of walking vs driving. Thank you for the feedback so we can make improvements. We are currently updating our elevators and appreciate your patience as we manage the project. It will be completed soon. Thank you for your business.
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Hidden hotel, really nice.

Posted Nov 21, 2017
Hotel is basically in the middle of a shopping centre, car park for the hotel appears small but we were advised we could park on the ground floor of the well lit multi storey car park next to hotel which takes less than a minute to walk. Plenty of security roaming the car parks so feels really safe. In the middle of shops and restaurants so great choice. Lobby very nice with cafe that serves Starbucks. Rooms very modern and well decorated and very clean with great free toiletries, staff helpful and friendly with safety deposit box in lobby. Pool area looked great although never used. Good nights sleep even though on ground floor with car park outside window. Enjoyed our overnight stay.
Comment from Hotel Management
Nov 21, 2017 by Judy, Hotel Management
Thank you for sharing your memorable experience with other travelers as that is the best compliment we can receive. We are happy you enjoyed the hotel, our team and our neighborhood. Please stay with us again whenever you return to Phoenix.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Nov 20, 2017
I was there for a short stay. The hotel was clean and comfortable. The front desk staff was welcoming with smiles and how can I help you. The location is good, right next to Town and Country shopping center, just down the road from Biltmore Fashion Square and a close drive to Scottsdale. If is off the main road of Camelback so it was a little difficult to find in the dark. You can see the Nordstrom Rack sign well from the street, turn in there. The hotel is just back a little from the rack. I would stay there again when in town for some shopping.
Comment from Hotel Management
Nov 21, 2017 by Judy , Hotel Management
Thank you for your business and your review to tell other travelers about our hotel and great neighborhood. Our location brings many guests back over and over. The mall regulations limits our signage, but we have numerous entrances to our parking lot. We look forward to your next visit!
3 out of 5
by A verified traveler from california

Disappointing

Posted Nov 18, 2017
Staff was friendly, except they failed to tell us the elevator by where they told us to park was not in order. We had a toddler and tons of luggage to drag all the way across the hotel. The room smelled musty and sheets did not seem clean. Black fuzz all over and a few hairs.
Comment from Hotel Management
Nov 20, 2017 by Judy, Hotel Management
Please accept my apologies for the inconvenience while we upgrade our elevators. We appreciate your feedback so we can make immediate changes. Thank you for your business.
5 out of 5
Recommended
for Everyone
by A verified traveler from Salt Lake City, UT

So happy

Posted Oct 29, 2017
Hotel staff was so friendly, helpful, and courteous. The hotel itself was clean, comfortable, and updated. We will be back.
Comment from Hotel Management
Oct 30, 2017 by Judy, Hotel Management
We are honored to have earned your trust as the best hotel choice for your future trips to Phoenix. Thank you for sharing your experience with other travelers. Safe travels.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful Staff

Posted Oct 22, 2017
Check in was fast and the staff was exceptional.
Comment from Hotel Management
Oct 22, 2017 by Judy, Hotel Management
Thank you for your business and for sharing your memorable experience with other travelers. We appreciate the pat on the back for our team!