Ratings based on 421 Verified Reviews

4.1 out of 5
82% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from phoenix arizona

No hot water

Posted Nov 22, 2017
No hot water in one half of the hotel and th engineer said they know that. But still put guests in those rooms??
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 19, 2017
Comfortable and accommodating. I wish check out could be later, however.
4 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix

Nice hotel close to downtown office.

Posted Oct 17, 2017
Everything was great but there was a small stain on the carpet, some discolored caulking in the shower and evidence of a prior water leak on the ceiling. Biggest pet peeve is that I was charged more for the room than was advertised on Expedia.
2 out of 5
by A verified traveler from Georgia

Great if you are looking for Dated and Overpriced

Posted Sep 28, 2017
Pros: Breakfast, and the lady's preparing breakfast. They were the ONLY thing good about this place.
Cons: Everything pretty much could be improved.
Location: Office/business ... my dinners were at least 30min from the hotel ... but it didn't look like there was much to pick from locally.
Walked in around 6pm, one person behind check in counter and four separate customers waiting to check in. Place was dimly lit, carpet needed to be replaced years ago (or at least had the stains removed), water stains on the ceiling, bed was shaped like a concave lens ... and all for the princely sum of 300. Embassy has really taken a back seat to the Hilton line up.
5 out of 5
Recommended
for Everyone
by A verified traveler

It's super nice

Posted Sep 21, 2017
Stayed one night everything was great. I would go back soon!
Comment from Hotel Management
Sep 29, 2017 by Benjamin T., Hotel Management
Thanks for the great review, see you next time!
5 out of 5
by Maria

comfortable

Posted Aug 23, 2017 on Hotels
wonderful hotel
Comment from Hotel Management
Aug 25, 2017
Thank you so much, I am glad that you enjoyed your stay. we look forward to seeing you on your next visit to Phoenix!
4 out of 5
by Liliana

Posted Aug 22, 2017 on Hotels
Comment from Hotel Management
Aug 25, 2017
Thanks for taking the time to rate our hotel. I am glad that you enjoyed your self and hope that you'll allow us the opportunity to give you a five star stay the next time your in town.
2 out of 5
by A verified traveler from Cusco, Peru

Charging for parking and internet now....WOW!

Posted Aug 21, 2017
Very disappointed that the Embassy Suites at the Biltmore is now charging for parking. We have been coming to this hotel for over 20 years. The hotel clerk informed us about this new charge & we couldn't believe it. Be aware! Used to be a great hotel....now, very mediocre.
Comment from Hotel Management
Sep 29, 2017 by Benjamin T., Hotel Management
Hi Clark, Thank you so much for taking the time to review our property. I am sorry to hear that you were not informed of the parking charge. While I cannot change the parking fee I do hope that you can see the value in our property as we are an all-suites property. We have the evening reception and complementary made to order breakfast every day! I hope that you’ll allow us the opportunity to welcome you back again soon!
5 out of 5
by A verified traveler

Clean, nice location,close to shopping

Posted Aug 20, 2017 on Hotels
Stayed here two nights, while we moved in our daughter into GCU. Clean , good location, easy, fast check in. Room was clean, comfortable. We would stay here again.
Comment from Hotel Management
Sep 2, 2017
Thanks for the great comments, we hope to see you soon. Remember that Family Weekend is just around the corner. See you soon!
4 out of 5
by Gustavo

Posted Aug 14, 2017 on Hotels
Comment from Hotel Management
Sep 2, 2017
Thank you for taking the time to give us a quick review. We strive to exceed your expectations and hope you'll allow us the opportunity to achieve that fifth star on your next trip to Phoenix