Ratings based on 774 Verified Reviews

3.1 out of 5
57% of guests recommend
3.2 Room cleanliness
3.3 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Palm Desert CA

Good location

Posted Nov 13, 2017
The room was not clean. It had a bad smell. The hotel it self looked pretty good from the outside, but inside was tired looking and neglected. The room itself was a little run down.
Comment from Hotel Management
Nov 14, 2017 by Hotel Management, Hotel Management
Douglas, thank you for sharing your candid feedback. Although you liked our location, we apologize for all the difficulties you experienced here and regret the inconvenience it caused. We have shared your feedback with our entire team and will use it as a training tool to improve our performance moving forward. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
2 out of 5
by A verified traveler from Southern California

Dingy hotel near downtown Phoenix

Posted Nov 6, 2017
This hotel is very reasonably priced; however, it's a bit dingy and more like a motel. If you don't want to spend too much money, and you don't mind an occasional cockroach in a drawer or run down furniture, then you will be fine staying here. The staff was courteous and helped us cancel our booking for the next night as we moved to the Sheraton, which was a lot nicer!
Comment from Hotel Management
Nov 8, 2017 by Hotel Management, Hotel Management
Thank you for choosing to stay with us on your trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel Management
3 out of 5
by A verified traveler from fl

very poor looking...... slum

Posted Oct 30, 2017
Pros: location
Cons: everthing
poor internet very poor food ! ..................................................................................................................
Comment from Hotel Management
Oct 31, 2017 by Hotel Management, Hotel Management
Frank, thank you for being our guest. We are happy to know you liked our location and had a good time here. However, we’re sorry for the inconvenience you had here. Your feedback is appreciated as it will help us improve our service and facilities moving forward. We hope the positive aspects of our visit will encourage you to choose us again in the future. Sincerely, Hotel Management
1 out of 5
by A verified traveler from cornett

Posted Oct 5, 2017
Pros: Nothing
Cons: Cleaning
Location: Good
The bathroom filthy, carpets almost black with dirt.
Comment from Hotel Management
Oct 7, 2017 by Hotel Management, Hotel Management
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next visit. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from AZ

Work

Posted Sep 4, 2017
Had to stay downtown for work. Hotel was full and understaffed.
Comment from Hotel Management
Sep 5, 2017 by General Manager, Hotel Management
Kathy, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix

Not bad in a pinch

Posted Aug 29, 2017
Place is clean. Room was ok. Bed was hard. But the walls were thin. I could hear thong going on all night. Random people up and down the hall. The ruckus didnt start until after 10pm too.
Comment from Hotel Management
Aug 29, 2017 by General Manager, Hotel Management
Matthew, thank you for being our guest. We are happy to know you liked our clean environment and had a pleasant time here. With that said, we apologize for the inconvenience you had here. Your feedback is appreciated as it will help us improve our service and facilities moving forward. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
1 out of 5
by A verified traveler

Terrible hotel!! The smell was awful.

Posted Aug 26, 2017
The first room smelled so bad we refused to take it. In fact the whole floor smelled bad. The police where called for a domestic disturbance. I witnessed a transients stealing the breakfast items. The staff seemed to be oblivious to there surroundings.
Comment from Hotel Management
Aug 28, 2017 by General Manager, Hotel Management
First and foremost, I would like to offer you my apologies for the inconveniences that you encountered during your stay with us. Also, we regret not providing you the service and the facilities you were expecting from us. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
4 out of 5
by A verified traveler

Posted Aug 25, 2017 on Hotels
Comment from Hotel Management
Aug 27, 2017 by Manager, Hotel Management
Thank you for staying at Extended Stay America. We are glad to know we were able to impress you with our service and facilities. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 25, 2017
What a great place to stay. Local to everything downtown Phoenix. Was upgraded to a huge room and it's just fabulous. Very clean, very friendly staff, easy parking.
Comment from Hotel Management
Aug 26, 2017 by General Manager , Hotel Management
Thanks for the awesome feedback. We are delighted to know all went great during your stay and that you were satisfied with all that we have to offer. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, General Manager
2 out of 5
by Zan

Posted Aug 24, 2017 on Hotels
Not cleaned. Guy next door was talking entire night so I could not sleep. 10 days I stayed none came to clean my room or replace with fresh towels.
Comment from Hotel Management
Aug 26, 2017 by Manager, Hotel Management
Thank you for your feedback. Please accept my apology for the housekeeping and noise issues you encountered during your stay. This is not the type of service we are known for, so I am sharing your review with my front desk and housekeeping teams to ensure no future guest experiences the same. Please consider us again the next time you are in this area. Sincerely, General Manager