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Reviews of Hampton Inn Phoenix-Midtown-Downtown Area

2.5 out of 5
Hampton Inn Phoenix-Midtown-Downtown Area
160 W Catalina Dr, Phoenix, AZ

Reviews

8.8

Excellent

Rating 10 - Excellent. 547 out of 986 reviews" "
Rating 8 - Good. 298 out of 986 reviews" "
Rating 6 - Okay. 80 out of 986 reviews" "
Rating 4 - Poor. 37 out of 986 reviews" "
Rating 2 - Terrible. 24 out of 986 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the cleanness of the property and friendly staff. The breakfast was very good, too.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 23, 2024
Thank you for choosing the Hampton Inn Phoenix Midtown! We value your feedback and are pleased to hear that you enjoyed your stay with us! We look forward to having you back as a guest in the future. have a good day!

10/10 Excellent

Dannie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it, it was easy to get from place to place charging stations are close by too.
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 15, 2024
Dannie, thank you for your great review. We appreciate your business and hope you will return in the future.

6/10 Okay

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 15, 2024
Mary, thank you for taking a moment to rate your stay with us. We appreciate your staying with us and providing feedback. We look forward to seeing you again.

10/10 Excellent

Kyla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & quiet, disappointing that we had to pay to park bc there were no other options.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 29, 2024
Kyla, thank you for taking the time to provide feedback on your recent stay with us. We are glad to see that your stay was enjoyable. We appreciate your staying with us and hope to see you again.

2/10 Terrible

Sharon

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
it was so loud it woke all us up at 1:30 in the morning and had a hell of time to go sleep again with noisey booming in the pool area we noticed 4 or 5 firemen go into the pool building with their lights flickering up on the ceiling acouple more booms again then it stopped but we lossed some sleep had to get my wife and sister-in -law to the hospital to Mcdowal rd. & 11th street to university hospital and we were dead tired all day & sleep a little bit on the lounger at the hospital for 12 hour surgery on my wife's oral surgery for cancer in her jaw bone & bone from her leg that cut for more bone to put in her jaw
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 26, 2024
Dear Sharon. The safety and comfort of our guests are our top priorities, and we sincerely apologize for the disruption caused by the noise from the pool room. We understand how distressing this can be, and we have corrected the matter to ensure that such incidents do not happen in the future. Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust and provide you with a much-improved experience should you choose to stay with us again.

10/10 Excellent

KRis

Liked: Cleanliness, amenities, property conditions & facilities
staff are very good and friendly. i wish it has a lot of parking area
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 25, 2024
KRis, thank you for staying with us and providing feedback. We are happy to hear that you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

MingKun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 25, 2024
MingKun, thank you for your recent stay with us. We are happy to hear that your stay was satisfactory. We hope to see you again soon.

10/10 Excellent

Scott

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly, clean,
Stayed 1 night in Mar 2024
Response from Sarah on Mar 15, 2024
Thank you for choosing the Hampton Inn Phx Midtown. We are glad to hear that you enjoyed your stay with us and we look forward to having you as a guest in the future!

6/10 Okay

Stacy

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Barb was awesome and the check-in process was quick and efficient. Walls between rooms and floors are like paper...you hear everything. Breakfast was very nice and kept clean and had alot of options
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 14, 2024
Stacy, thank you for staying with us and reviewing your stay. We are glad to see that your overall stay was enjoyable and we look forward to seeing you again.

10/10 Excellent

Arabel

Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 1, 2024
Dear Arabel, thank you for staying with us. We are glad to hear that you enjoyed your stay with us. We appreciate your great rating and look forward to your return visit.

10/10 Excellent

eyal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 3, 2024
Thank you for letting us know about your stay with us. We are happy to hear you enjoyed your time here and look forward to seeing you again. Thank you!

8/10 Good

Christy, Tucson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to Alamo and River walk friendly staff
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 25, 2024
Thank you for letting us know about your experience with us. We are glad you enjoyed your stay and hope to see you again soon!

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hampton Inn Midtown Phoenix is a nice property but limited dining options. The room was spacious, the bed extremely comfortable and the staff very pleasant. We chose the property because of its proximity to St. Joseph’s Hospital.
Stayed 5 nights in Feb 2024
Response from Hotel Management on Feb 15, 2024
Robert, thank you for staying with us and providing feedback. We are happy to hear that you enjoyed your stay and look forward to seeing you again.

8/10 Good

Jonathan

Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 23, 2024
Jonathan, thank you for taking the time to let us know how your stay went. We are glad to hear you enjoyed your time here and look forward to seeing you again.

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe are to stay in
Stayed 2 nights in Jan 2024
Response from Hotel Management on Feb 12, 2024
Nancy, thank you for taking a moment to provide feedback and review your stay with us. We are happy to hear that you enjoyed your stay and felt safe. We look forward to seeing you again.

6/10 Okay

Abeed

Business traveler
Disliked: Amenities
Place was cozy, but at the time of stay hot tub was not operational.
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 26, 2024
Abeed, thank you for staying with us and providing feedback on your stay. We see that you were not happy with your stay, because the hot tub was not working. We do apologize for the inconvenience. The hot tub has been placed back in service. We hope this does not deter any future visits to our property.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brand new and great staff
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 23, 2024
James, thank you for the great rating. We appreciate your staying with us, while in the Phoenix area.

6/10 Okay

Linda

Traveled with family
Liked: Cleanliness
So-So
Not impressed. I stayed here for the proximity to medical centers/appointments. Positives: Quiet Clean Bed/pillows comfortable Proximity to medical centers. Negatives: Ice machine on 1st floor only. No food close by. We doordashed. Exorbitant prices for bottled water and snacks. Bring your own. Rooms are small. Bath is small. A few smiles would not kill the employees. I used rewards for my stay, otherwise I would have been annoyed at the negatives.
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 23, 2024
Linda, we are sorry to hear that you were unhappy with your stay. Our ice machines, on floors 2-4, are found at the west end of the hallways; sorry, this was not communicated to you. We thank you for your time in providing feedback on your recent stay with us.

4/10 Poor

Jordan

Traveled with partner
Disliked: Property conditions & facilities
There was no hot water, outlets on only one side of the bed. No free parking, in fact you have to fill out a parking contract with an independent vendor to park. We left after all that and got refunded.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 14, 2024
Jordan, we are sorry about the experience you had during your time at our hotel. Since then, we have been able to correct the issues you encountered. While our parking is not free, we aim to have the most affordable prices in the Midtown/Downtown area. We hope you are able to give us a chance in the future.

2/10 Terrible

Jesse

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is falling apart. Wallpaper pealing off the wall, towell rack fell off the wall, soap bottles leaking everwhere, lights flicker like a horror movie, staff was rude, breakfast was exttemely limited.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 14, 2024
Jesse, we apologize for the quality of your latest stay. We appreciate your feedback and were able to able to address the issues you encountered. Please know that we aim to ensure all our guest have comfortable stays and we are happy to make any issue right during your stay.

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 8, 2024
Martha, thank you for the great review. We are happy to hear that you enjoyed your stay with us. We hope to see you again soon.

2/10 Terrible

Amanda

Disliked: Staff & service, amenities, property conditions & facilities
Worst stay I’ve had by far
Stayed 2 nights in Dec 2023
Response from Hotel Management on Dec 28, 2023
Amanda, thank you for taking the time to provide us with feedback. As stated on our hotels information page and at our check in area, we are a non smoking hotel. We are sorry you were not able to enjoy your reservation to the fullest.

8/10 Good

Jason

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotel Management on Jan 4, 2024
Jason, thank you for taking a moment to review your recent stay with us. We hope you return in the future.

2/10 Terrible

Marsha

Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t stay here
The front desk person was very nice. Once we got into the room it was horrible. It was 80 and never cooled off the blind wouldn’t go all the way down (which would have been fine if you weren’t on the ground floor). The wall paper was falling off the wall the shower pipe was falling off the beds are so hard we could have just slept on the floor. But the worst thing was when I turned the light on at 3 in the morning I found old stains on the sheets. It looked to be old blood stains. It was horrible.
Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 4, 2024
Marsha, thank you for your feedback as we appreciate you taking the time to provide us with ways to improve your experience. We are sorry you did not enjoy your stay with us and do hope we have the opportunity to better serve you in the future.

8/10 Good

Siobhan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 4, 2024
Siobhan, thank you for staying with us. We are glad to hear your stay was enjoyable. We appreciate your time in reviewing your stay.

8/10 Good

Julianna

Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 4, 2024
Thank you, Julianna, for the positive rating. We are happy to hear that your stay was satisfactory. We hope to see you in the future.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 4, 2024
Richard, we are glad to hear that your overall stay was satisfactory. We hope to see you when your travels bring you back to the Phoenix area.

10/10 Excellent

Lowell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 4, 2024
Thank you for staying with us and giving us a great rating. We hope to see you in the future.

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 5, 2023
Barbara, we want to thank you for taking time to rate your stay with us. We see that your overall stay was enjoyable. We look forward to seeing you again.

4/10 Poor

Jennifer

Disliked: Cleanliness, property conditions & facilities
Poor Quality and Dirty
This was by far the worst quality Hampton Inn we have ever stayed at. The first room we checked into was filthy. There was chunks of random things on the capet, hair in the bathtub, a dirty wash cloth on the floor under the vanity(very visible), and stuff crusted on the night stand surfaces. We complained and they moved us to a second room, again it looked like the floors weren't swept or vacuumed, there was toothpaste or something splattered all over the bathroom mirror and the ironing board was so gross my husband wouldn't use it for his shirt. Both bathtubs had a steady stream of water running constantly because both were broken! And the second room's heater didn't work. Both rooms had a wierd musty smell that wasn't very pleasant. The hallway carpets on all of the floors are atrocious, they are lifted up and wrinkly, creating a tripping hazard, and beyond filthy. The 2 gals we spoke with at the front desk were very polite, but the issues aren't in their control. When we booked the hotel it also said parking included on this website, it has since changed to parking available and states in the fine print that its $10 per night. We were told it recently changed to fee parking and there was nothing they can do about a 3rd party booking. Only positive we can add is that my husband said the breakfast was pretty good.
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 5, 2023
Jennifer, we appreciate your feedback. We apologize about these issues you experienced. We appreciate you sharing your comments with us as we will use these as a training tool for future guest interactions. We hope you will give us another chance if you are in the area again. Thank you for staying with us.

10/10 Excellent

Mary

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a 6:30am appointment at St. Joseph's hospital and wanted something close. This was perfect. The staff was very friendly, our room was clean and although we didn't use a lot of the amenities, if we stay again, I'm sure we will. Check in was quick and easy. Just a very pleasant stay.
Stayed 1 night in Nov 2023
Response from Hotel Management on Dec 5, 2023
Mary, thank you for staying with us and providing a great review and rating. We are happy to hear that you enjoyed your stay. We look forward to seeing you when you return to the area.

6/10 Okay

Larry, South Ogden

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This particular building is older and it shows. It would be helpful to have the fitness facility open 24 hours for those whose travel doesn't allow for the leisure hours of a 6:00 am start to workout.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 28, 2023
Larry, thank you for the feedback on your recent stay with us. We are in the process up completing upgrades to our property, we hope you will consider joining us once they are complete.

8/10 Good

Rae Lynn

Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 23, 2023
Rae Lynn, thank you for staying with us and rating your stay. We hope that you will consider a return visit.

10/10 Excellent

Lilia, South Pasadena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 16, 2023
Lilia, thank you for the great rating. We hope to see you again, soon.

8/10 Good

Helen Jane

Liked: Staff & service
Soap, shampoo, etc. are in wall mounted dispensers, which are mounted so high that top of bottle is almost 5.5 feet high. Due to recent shoulder surgery, almost impossible to reach top of pump dispenser on bottle to get soap, lotion, etc. These should be mounted so product can be dispensed without reaching up. Carpeting in room badly frayed where it meets tile.
Stayed 8 nights in Nov 2023
Response from Hotel Management on Nov 16, 2023
Helen Jane, thank you for staying with us and providing feedback on your recent stay. We are sorry to hear you had a problem accessing the shower amenities. We appreciate your staying with us and hope this does not deter any future stays.

6/10 Okay

John

Business traveler
Liked: Staff & service
Rooms and hall carpets need upgrading
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 8, 2023
John, thank you for taking the time to rate and provide comments on your recent stay with us. Currently, we are in the process of upgrading our property and hope you will join us once we have completed the process.

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to the hosp
Stayed 1 night in Oct 2023
Response from Hotel Management on Nov 8, 2023
Joseph, thank you for the great rating. We are happy that your stay was enjoyable. We look forward to seeing you again.

10/10 Excellent

MIKE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Hotel Management on Nov 8, 2023
Mike, thank you rating your stay at our hotel. We are glad to hear that you enjoyed your stay. We hope to see you soon.

8/10 Good

Brittany

Stayed 1 night in Oct 2023
Response from Hotel Management on Nov 8, 2023
Brittany, thank you for taking a moment to rate your stay with us. We appreciate the positive rating and hope you will consider staying with us when your travels bring you back to the area.

8/10 Good

Jennie

Traveled with family
Update TV channels
Stayed 2 nights in Oct 2023
Response from Hotel Management on Nov 8, 2023
Jennie, thank you for your feedback regarding your recent stay with us. We are happy to hear, with the exception of the television channels, your stay was enjoyable.

8/10 Good

B

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 18, 2023
Thank you for rating your recent stay with us. We are pleased to see that your stay was enjoyable. We look forward to your next visit.

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Hospital visit
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 28, 2023
Douglas, thank you for taking a moment to rate your stay with us. We hope to see you soon.

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed at this Hamptons for three days. Our first night, we had to call front desk which no one picked up. So we went to front desk to complain on people above us on second floor. They were making to much noise disrupting our sleep. We were later told that it was a high school baseball team that was staying at the hotel. Luckily on our second day we had asked if we could move to a different room and manager on site was able to help and move us to fourth floor. Which we appreciated very much. The hotel is located in a great area, there’s a lot of light in parking lot which makes it feel safe. There’s plenty of places to eat and explore nearby. Breakfast at hotel was decent, I was surprised that breakfast changed each day. The entire staff was helpful throughout the three days. I would like to give a shout out to front desk Annali. She was very nice, and professional. I will be back to this Hamptons soon.
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 28, 2023
Daniel, thank you for the feedback. We apologize for the inconveniences you and your wife experienced on your first night. We are happy to hear that Annahi was able to assist during your stay. We look forward to your return visit.

4/10 Poor

Valerie, Santiago

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Facilities were subpar compared to other Hamptons , breakfast was not good
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 28, 2023
Valerie, we appreciate your feedback. We are sorry to hear that your stay was not satisfactory. We are in the process of making upgrades to our property, that will improve the quality of our guests' stay.

8/10 Good

Gustavo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Hotel Management on Sep 28, 2023
Gustavo, we appreciate your time to rate your stay with us.

4/10 Poor

Myriana

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
The toilet of our room had pee stuck to it, the shower didn't have shower gel, the freezer in the room didn't work and I'm a breastfeeding mom and I had to put the milk away, my pants got paint stains, because they were painting the entrance, the coffee was cold, there was no oatmeal at breakfast, they did not give us water for the room and to the previous guest they did.
Response from Hotel Management on Sep 28, 2023
Myriana, we apologize that you experienced issues with your room. We have addressed these comments with our housekeeping team for improvement.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, room comfort
Comfortable!
Good place to be right across from the hospital. Comfortable, part of the room looks redone while other areas look untouched.
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 28, 2023
Mary, we appreciate your rating and comments. We look forward to your future visits to our hotel.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great stay, the bed was so comfortable and the location very close to my areas of business!
Stayed 3 nights in Sep 2023
Response from Hotel Management on Sep 28, 2023
Steven, we are happy to hear that you enjoyed your stay with us. We hope to see you when your travels bring you back to the area.

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were great. Breakfast very good. Property was undergoing some renovation, but could use more.
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 28, 2023
Kathy, thank you for sharing your experience at our hotel. We are glad to hear that you enjoyed your breakfast and staff interaction.

10/10 Excellent

Marcia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good experience. No water glasses in bathroom.
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 14, 2023
Marcia, thank you for sharing your experience with us. We hope to see you when your travels bring you back to the Phoenix area.