Ratings based on 306 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Hilton Phoenix BiltmorePosted Sep 6, 2017
Staff was great. When I called the front desk to inform them of wifi not working, staff member came up and attempted to fix it in our room. In the end wifi did not work at all in our suite. Called the next morningand was told that those rooms do not receive wifi service. That morning attempted to shower and guest bathroom tub started leaking sufficient water on the floor to be more than just noticeable. Door handle on master bedroom came off and almost got locked in the restroom. Overall poor facility. Would not recommend it. Staff tried making the best with what they had to work with.
for Everyoneby A verified traveler from Santa Rosa, CA
A/C Water LeakPosted Aug 23, 2017
Pros: Separate living/sleeping rooms.
Cons: Yes, the above mentioned A/C puddle.
Location: Nice to have grocery stores & restaurants across the street. Convenient to the highway offramp.
Everything about our stay was good except for an A/C unit in a closet that was leaking water out onto the hallway rug. We called and were told something would be done the next day - after we checked out. We put towels down to sop up the carpet.
Girls weekend.Posted Aug 14, 2017 on Hotels
We had a wonderful weekend. We were having a slumber party for my 8 year old great granddaughter and it proved to be memorable girl weekend.
Great placePosted Aug 3, 2017 on Hotels
Picked homewood because of the good reviews. The hotel lived up to all those reviews. Will stay here again when the need arises.
Good staff!Posted Jul 3, 2017 on Hotels
Very friendly staff! Staff provided bottles of water at check-in and was very kind.
Poor front deskPosted Jun 11, 2017 on Hotels
My biggest problem was texting the front desk and they never responded or brought up what I requested
Great home away from home!Posted Jun 3, 2017 on Hotels
We really felt relaxed in our room. It was very homey! Kitchen was nicely stocked. Living room very comfy and bed was nice, too.
Not my best stayPosted May 17, 2017 on Hotels
I stayed here many times and always had a lovely room. This time we got a handicap room. The shower and bathroom m were not to my liking.They said we got that room because they don't sell so,they give them to hotels.com,Expedia.travelocity etc. customers.
by A verified traveler
Posted May 12, 2017 on Hotels
Excellent customer service. Evening reception good variety. Living room Furniture a little uncomfortable. Would stay here again.
Shopping TripPosted May 3, 2017 on Hotels
Great location close to shopping, and the staff was friendly and welcoming! We also enjoyed our breakfast! I would book again without hesitation.