Ratings based on 313 Verified Reviews

4.4 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by Lyn

This traveler left a rating score only Posted Oct 6, 2017 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 29, 2017 on Hotels
4 out of 5
by John

Nice property

Posted Sep 25, 2017 on Hotels
Other than a room key which took several passes to unlock the door, very nice property.
5 out of 5
by kevin

This traveler left a rating score only Posted Sep 24, 2017 on Hotels
5 out of 5
by Dave

This traveler left a rating score only Posted Sep 12, 2017 on Hotels
1 out of 5
by A verified traveler

Hilton Phoenix Biltmore

Posted Sep 6, 2017
Staff was great. When I called the front desk to inform them of wifi not working, staff member came up and attempted to fix it in our room. In the end wifi did not work at all in our suite. Called the next morningand was told that those rooms do not receive wifi service. That morning attempted to shower and guest bathroom tub started leaking sufficient water on the floor to be more than just noticeable. Door handle on master bedroom came off and almost got locked in the restroom. Overall poor facility. Would not recommend it. Staff tried making the best with what they had to work with.
5 out of 5
by Eric

This traveler left a rating score only Posted Sep 5, 2017 on Hotels
5 out of 5
by A verified traveler

Posted Aug 27, 2017 on Hotels
Staff was really friendly and inviting. Loved the room!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Santa Rosa, CA

A/C Water Leak

Posted Aug 23, 2017
Pros: Separate living/sleeping rooms.
Cons: Yes, the above mentioned A/C puddle.
Location: Nice to have grocery stores & restaurants across the street. Convenient to the highway offramp.
Everything about our stay was good except for an A/C unit in a closet that was leaking water out onto the hallway rug. We called and were told something would be done the next day - after we checked out. We put towels down to sop up the carpet.
5 out of 5
by Sheyla

Girls weekend.

Posted Aug 14, 2017 on Hotels
We had a wonderful weekend. We were having a slumber party for my 8 year old great granddaughter and it proved to be memorable girl weekend.