Ratings based on 1,267 Verified Reviews

4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Long Beach, CA

Really enjoyed my stay

Posted Nov 11, 2017
Hotel is very modern, beautiful & comfy. Service was excellent. Location within the city is perfect - close to venues and so many great restaurants in the area. Only downside was the bar - was so crowded couldn't get a drink. I'll definitely be going back!
Comment from Hotel Management
Nov 13, 2017 by Chris, Hotel Management
Thank you Laure! I am saving a spot at the bar for you as we speak, hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from New Mexico

Excellent Hotel

Posted Nov 3, 2017
Pros: Everything mostly the staff Wonderful!
Cons: Nothing
Location: Mostly cafe's, fruit markets and bar & grills somewhere you can just stroll check out the scene without any hassles.
My husband and I fly into Phoenix to attend a concert and upon checking in was informed that the concert had been cancelled at least a month ago which MagicTicket (do not buy from them) had not informed us about whom we purchased our tickets from until late Saturday we were already in route (flying) concert Saturday night. The hotel agreed to fully refund us but we decided to stay and we had a great time this hotel is right in the middle of everything and the staff/manager were GREAT!!!!!!
Comment from Hotel Management
Nov 10, 2017 by Chris, Hotel Management
Lott's, Sorry that the concert didn't work out but happy to hear your second option (hanging with us) hit the mark. Come and see us for the next event in Phoenix? All the best!
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Nice, but conventional

Posted Oct 26, 2017
The Hotel Palomar is perfectly situated near restaurants and bars. However, it didn’t meet my expectations of quality. Given the price and Kimpton brand, I expected much more than a conventional hotel set up. The front lobby is uninviting, while the second floor lobby is much more grand and warm. The rooms are basic, having very little character and no additional comfort or amenities than any other major hotel brand. They are also poorly insulated so you hear both guests and housekeeping staff in the halls. The rooftop pool is nice, but the one day I was able to use it, the area seemed to be reserved for a private event. If hotel guests were still allowed to use the pool, there was no indication that we could enter without a ticket to the event. Overall, I’d recommend Hotel Palomar only if the rooms are on sale. Otherwise, it’s not worth the price.
Comment from Hotel Management
Oct 30, 2017 by Chris, Hotel Management
Thank you for the review Prince. I am very sorry that some aspects of the stay did not live up to the expectation. That is certainly not the intention. Events and activation are becoming a thing at LUSTRE but most often they are open to the guest as well to enjoy. Hopefully we get another chance to welcome you back. All the best!
5 out of 5
Recommended
for Everyone
by A verified traveler from Wales, UK

Nicest hotel of our entire trip

Posted Oct 25, 2017
Pros: Beautiful and modern with very comfortable rooms, a touch of luxury which makes any holiday special.
Cons: Not a thing.
Location: We only stayed one night but lots of places to eat and drink in walkable distance. Very convenient.
The Kimpton was the last hotel of our recent trip and it was the nicest by far. It is a lovely hotel, beautiful room and amenities. All the staff were friendly and very helpful. Our room was lovely, shower gorgeous and bed very very comfortable. It was our first time in a Kimpton hotel but on any future trips we would choose a Kimpton hotel.
Comment from Hotel Management
Oct 27, 2017 by Chris, Hotel Management
Thank you Trish! What you described is precisely our style and you should find that across the Kimpton brand during your travels. All the best and we sincerely appreciate the high praise.
5 out of 5
Recommended
for Everyone
by A verified traveler from LA

Overnight Heaven.

Posted Oct 24, 2017
I was just here overnight but wish my stay was longer, for once. Great staff, beautiful, immaculate room. A++++ (and I’m an admittedly picky customer.)
Comment from Hotel Management
Oct 26, 2017 by Chris, Hotel Management
YES! We love picky as we hold ourselves to the same standard. Let's do it again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix AZ

Great location for downtown event activities

Posted Oct 23, 2017
Pros: Proximity to Talking Stick Arena
The hotel was close to Talking Stick Arena (which is why we picked it), we could see the Arena from our room! The amenities were nice, the room clean, the bed and pillows were very comfortable and the staff welcoming. I would highly recommend this hotel.
Comment from Hotel Management
Oct 24, 2017 by Chris, Hotel Management
Thanks Nicolle! Where else can you get an exceptional stay while having a view of the venue that brought you in? Incredibly unique experience. Hope the next events brings you back to us!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 15, 2017
Excellent facilities and friendly staff. Pillows were not good.
Comment from Hotel Management
Oct 19, 2017 by Chris, Hotel Management
Thank you for the review and feedback. We will address those unpleasant pillows immediately.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 14, 2017
Great room. Front desk was nice and accommodating!!
Comment from Hotel Management
Oct 19, 2017 by Chris, Hotel Management
YUS! Thank you for the great review.
5 out of 5
Recommended
for Everyone
by A verified traveler from NY NY

Excellent city center hotel

Posted Oct 12, 2017
Close to everything Great staff Very clean Big rooms All the amenities of a 5 star hotel Great food
Comment from Hotel Management
Oct 13, 2017 by Chris, Hotel Management
Sounds like the perfect combination! Thank you for the great review Jackie, we appreciate it.
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

great stay!

Posted Oct 10, 2017
staff was great! great location in the city centre, walking distance from everywhere. rooms were great too! overall, wonderful. I would definitely come back.
Comment from Hotel Management
Oct 11, 2017 by Chris, Hotel Management
Thank you Ev! We love having you and looking forward to the next visit!