Ratings based on 1,147 Verified Reviews

4.5 out of 5
89% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from El Paso, Tx

Posted Oct 11, 2017
Great! We had a wonderful time!! Will recommend to friends and family. Thanks
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Good

Posted Oct 9, 2017
Pros: great venue for our meeting. IsaU
Cons: room key in elevator, is it necessary?
Location: NA
Using the key in elevator was tricky. Room was not cleaned until late in the afternoon. Other than that experience was excellent
4 out of 5
Recommended
for Everyone
by A verified traveler from West Chester, PA

Nice stay in Phoenix!`

Posted Sep 26, 2017
Pros: Room size, cleanliness and staff
Cons: Mattresses could be better
The hotel is very nice, clean and offers good dining options. It's very close to the convention center so that's a bonus! Most notable are the staff - very impressive customer service and some of the nicest folks I've met in my rather extensive business travels.
5 out of 5
Recommended
for Everyone
by A verified traveler from Buckeye, AZ

It was close to where we needed to be.

Posted Sep 24, 2017
We did not spend much time at the hotel. Pretty much just slept there. It was very nice what time we were there.
Comment from Hotel Management
Sep 25, 2017 by Executive Management, Hotel Management
Hi Nicole, Thanks for taking the time to share your review with us! We hope you'll visit again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tucson

Excellent stay

Posted Sep 13, 2017
Cons: N/A
Location: Chase ball park and lots of dining options.
Staff was professional and courteous. Room was available before listed check in time!
Comment from Hotel Management
Sep 18, 2017 by Executive Management, Hotel Management
Thank you for taking the time to share your review - we appreciate it!
4 out of 5
Recommended
for Everyone
by A verified traveler from Camden SC

A nice place to stay

Posted Sep 6, 2017
Pros: The friendly staff
Cons: The rooms need microwaves
The Sheraton Grand Phoenix is a very nice place to stay. The rooms are nice and are comfortable. The staff is very helpful and friendly.
Comment from Hotel Management
Sep 11, 2017 by Executive Management, Hotel Management
Thank you for taking the time to share your feedback with us. We are glad to read that you enjoyed your experience with us, and we hope that you will choose to visit again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice and clean hotel

Posted Aug 29, 2017
Great staffing very welcoming had a great time during our stay
Comment from Hotel Management
Sep 6, 2017 by Executive Management, Hotel Management
Good morning, Thank you for taking the time to share your review with us - we appreciate the feedback! We are thrilled to read that you enjoyed your stay and we hope you'll visit again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from lake havasu city, az

Posted Aug 28, 2017
We stayed at your location where we was going to see a Diamondbacks game. The location was great just for the walk not have to worry about driving and trying to get back out. Not so pleased with the parking garage , was hard to find a place to park ! But overall a very nice hotel and location
Comment from Hotel Management
Sep 6, 2017 by Executive Management, Hotel Management
Good morning Cindy, Thank you for taking the time to share your feedback with us. We are glad that you enjoyed your stay, but disappointed to see that you had difficulties with our parking garage. We have taken note of your feedback. We hope you'll visit us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 28, 2017
Great hotel for a such a great value! Very nice and clean, and friendly staff. I felt like I was staying in a luxurious hotel for a bargain of a price.
Comment from Hotel Management
Aug 28, 2017 by Executive Management, Hotel Management
It's wonderful to hear how much you enjoyed your experience after your recent stay with us. Your feedback is greatly appreciated. We look forward to welcoming you here again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from out of state traveler

Safe and secure

Posted Aug 24, 2017
A true class act! Security is a top priority, along with a comfortable stay. I've never been so proud to stay at a Sheraton until chaos broke out in the streets of downtown Phoenix. The staff was amazing.
Comment from Hotel Management
Aug 28, 2017 by Executive Management, Hotel Management
Thank you for taking the time to share your feedback with us regarding your recent stay. Our highest priority here at the hotel is to ensure the safety and security of our associates and guests, and we are gratified to read that you took notice of our efforts to ensure everyone felt safe during the events last week. We hope that the next time your travels bring you to downtown Phoenix, you will choose to stay with us once again.