Ratings based on 1,124 Verified Reviews

4.5 out of 5
89% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2017
Staff is great and very helpful! Hotel is close to the Comerica Theater and Chase Stadium.
Comment from Hotel Management
Aug 21, 2017 by Executive Management, Hotel Management
Thank you for taking the time to share your review with us. Our staff works hard to provide excellent service to our guests and we are glad that you took notice! We hope you'll visit us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from seattle

Very convenient to ASU Downtown campus

Posted Aug 17, 2017
In the meat of August, hotel rooms all over town are very reasonable. This hotel was perfect for college move-in.
Comment from Hotel Management
Aug 21, 2017 by Executive Management, Hotel Management
Thanks for taking the time to share your feedback with us. We hope move-in went well and hope that you'll choose to stay with us the next time you visit!
5 out of 5
Recommended
for Everyone
by A verified traveler from pennsylvania

Posted Jul 31, 2017
Convient to shops restaurants. Hotel food was very tasty! Nice pool
Comment from Hotel Management
Aug 21, 2017 by Executive Management, Hotel Management
Thank you for sharing your feedback with us - we are gratified to see that you enjoyed your meals while staying with us. Our culinary team works hard to ensure that we provide excellent quality food to our guests and they will be pleased that you took notice. We hope you'll choose to stay with us again the next time your travels bring you to Phoenix.
3 out of 5
by A verified traveler from houston tx

Dirty

Posted Jul 31, 2017
Too dirty and very small rooms. There are bums all around the hotel asking people for money. Very nasty.
Comment from Hotel Management
Aug 21, 2017 by Executive Management, Hotel Management
Thank you for taking the time to share your feedback with us. We can certainly understand your frustration with the surrounding area of the hotel. We work hard to ensure that our guests feel safe and comfortable while on hotel property, but cannot enforce anything beyond those boundaries. We are sorry that you were dissatisfied with this.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Great downtown hotel

Posted Jul 4, 2017
Great downtown location close to Convention Center and light rail.
Comment from Hotel Management
Jul 5, 2017 by Executive Management, Hotel Management
Hi Julie, We are glad to hear that you were pleased by the convenient location of our hotel. We hope you'll choose to stay with us the next time your travels bring you to Phoenix.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice in good location

Posted Jul 4, 2017
Was in town for an event at the convention center and it was so convenient. The facilities and staff were great. Room was a little dusty and had some random wrappers on the floor but other than that we were very comfortable. Got more for our buck than the other comparable hotels in the area.
Comment from Hotel Management
Jul 5, 2017 by Executive Management, Hotel Management
Good morning, We appreciate you taking the time to share your review with us. We have taken note of your feedback on the attention to detail in our rooms and will share that with our Housekeeping department. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 30, 2017
Excellent hotel, staff, restaurant. Would return for another stay.
Comment from Hotel Management
Jul 5, 2017 by Executive Management, Hotel Management
Good morning, Thank you for your review of your stay! We are so glad to see that you enjoyed all of our amenities during your time with us. We hope you will choose to return again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 28, 2017
Lovely hotel well situated friendly staff. We would recommend
Comment from Hotel Management
Jul 5, 2017 by Executive Management, Hotel Management
Good morning, Thank you for sharing your feedback with us! Our staff works hard to ensure that every guest is cared for, and we are thrilled that you recognized their efforts. We hope you'll return for another visit soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Posted Jun 26, 2017
I really enjoyed my stay at the hotel. The staff were professional and the room was clean and comfortable.
Comment from Hotel Management
Jun 29, 2017 by Executive Management, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Nice hotel, very good location,heart of the city

Posted Jun 5, 2017
First time in Phoenix. To attend new students orientation at ASU. Hotel location was very accessible, even to public transportation and just a walking distance to ASU and every possible events or attractions in downtown Phoenix. Very good experience.
Comment from Hotel Management
Jun 29, 2017 by Executive Management, Hotel Management
Thanks for staying with us. We are glad that you enjoyed your experience while attending orientation at ASU! We greatly appreciate your feedback!