Ratings based on 1,198 Verified Reviews

4.5 out of 5
89% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Ogden, Utah

Quiet Area

Posted Nov 8, 2017
Pros: Quiet location, secure elevators, kind staff
Cons: Offer a free airport shuttle.
Location: Close to the airport, movie theater nearby, and variety of food choices.
Was here for the first time attending a seminar. Location was great, area was quiet. I don't think I heard a single ambulance the whole time I was there. Movie theater and food options were within walking distance and hotel staff was very kind.
Comment from Hotel Management
Nov 13, 2017 by Executive Management, Hotel Management
Hi Erika, Thank you for taking the time to share your feedback with us, we appreciate it!
4 out of 5
Recommended
for Everyone
by A verified traveler from Yuma Arizona

Posted Nov 8, 2017
Nice hotel, manager transferred my husband and I to an upgraded room due to some minor issues with our room we originally were to stay in. Other than that it was nice close Suns Arena..
Comment from Hotel Management
Nov 8, 2017 by Executive Management, Hotel Management
Hi Jennifer, Thank you for taking the time to share your feedback with us. We are sorry to read that you experienced a few issues during your stay, however, we are glad to see that it was resolved. We look forward to hosting you again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 26, 2017
FRIENDLY STAFF, NICE ACCOMODATIONS GOOD FOOD - GOOD LOCATION - LOTS OF EATING PLACES AND THINGS TO DO
Comment from Hotel Management
Nov 8, 2017 by Executive Management, Hotel Management
Thank you for taking the time to share your experience with us - we greatly appreciate it!
5 out of 5
Recommended
for Everyone
by A verified traveler from Sierra Vista AZ

Convenience in Downtown Phoenix

Posted Oct 19, 2017
Pros: Quiet rooms, comfortable bedding.
Cons: Include free parking in the rate.
Location: Walking distance to Phoenix concerts, theaters and stadium
Very nice hotel, lots of amenities. Quiet rooms. I feel the parking fee is excessive, however.
Comment from Hotel Management
Nov 8, 2017 by Executive Management, Hotel Management
Hi Kate, We appreciate you taking the time to share this feedback with us. We are sorry to see that you were disappointed with the parking options downtown, but are glad to hear that you enjoyed your stay otherwise.
4 out of 5
Recommended
for Everyone
by A verified traveler from El Paso, Tx

Posted Oct 11, 2017
Great! We had a wonderful time!! Will recommend to friends and family. Thanks
Comment from Hotel Management
Nov 8, 2017 by Executive Management, Hotel Management
Hi Gigi, We are glad to read that you enjoyed your stay and are looking forward to welcoming you back once again. Thanks for sharing your review!
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Good

Posted Oct 9, 2017
Pros: great venue for our meeting. IsaU
Cons: room key in elevator, is it necessary?
Location: NA
Using the key in elevator was tricky. Room was not cleaned until late in the afternoon. Other than that experience was excellent
Comment from Hotel Management
Nov 8, 2017 by Executive Management, Hotel Management
Good morning Margaux, Thank you for taking the time to share your experience with us. We can certainly understand your frustration with the elevator keys. We look forward to welcoming you back once again!
4 out of 5
Recommended
for Everyone
by A verified traveler from West Chester, PA

Nice stay in Phoenix!`

Posted Sep 26, 2017
Pros: Room size, cleanliness and staff
Cons: Mattresses could be better
The hotel is very nice, clean and offers good dining options. It's very close to the convention center so that's a bonus! Most notable are the staff - very impressive customer service and some of the nicest folks I've met in my rather extensive business travels.
Comment from Hotel Management
Nov 8, 2017 by Executive Management, Hotel Management
Hi Liz, We are very gratified to read that you appreciated our staff's efforts to make you feel welcomed during your stay. Thank you for taking the time to share this review with us - we appreciate it!
5 out of 5
Recommended
for Everyone
by A verified traveler from Buckeye, AZ

It was close to where we needed to be.

Posted Sep 24, 2017
We did not spend much time at the hotel. Pretty much just slept there. It was very nice what time we were there.
Comment from Hotel Management
Sep 25, 2017 by Executive Management, Hotel Management
Hi Nicole, Thanks for taking the time to share your review with us! We hope you'll visit again soon.
5 out of 5
by Evelyn

Posted Sep 14, 2017 on Hotels
I was absolutely delighted with my stay and the room. I knew everything would be perfect the moment we arrived to check in. The service was so friendly I really felt welcome.
Comment from Hotel Management
Sep 18, 2017
Thank you for taking the time to share your review - we appreciate it! Our staff strives on a daily basis to ensure that every guest feels welcomed. They will be gratified to know that you took notice. We look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tucson

Excellent stay

Posted Sep 13, 2017
Cons: N/A
Location: Chase ball park and lots of dining options.
Staff was professional and courteous. Room was available before listed check in time!
Comment from Hotel Management
Sep 18, 2017 by Executive Management, Hotel Management
Thank you for taking the time to share your review - we appreciate it!