Ratings based on 2,613 Verified Reviews

3.7 out of 5
74% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Staff was terrific

Posted Aug 18, 2017
Service was great staff was very helpful breakfast buffet was good enjoyed our stay very much will return
Comment from Hotel Management
Aug 19, 2017 by Robert- GM, Hotel Management
Thank you so much for sharing your comments about our staff. So glad to hear that they were helpful during your stay and at breakfast. We certainly hope to see you again soon!
2 out of 5
by A verified traveler from irvine ca

Scary location at night

Posted Aug 17, 2017
Dead tv remote. Adjustable bed 's remote dead. Parking spaces at night not fun in night. Thanks
Comment from Hotel Management
Aug 19, 2017 by Robert- GM, Hotel Management
We are sorry to hear that the TV remote was dead and your adjust bed did not work. We will work with our managers to address the room issue, as well as your comments about the parking garage. Thank you for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Would Book Again

Posted Aug 1, 2017
We were greeted really nicely, they offer coffee and water 24/7, excellent breakfast offered, friendly staff, room is decent carpet a bit dirty but overall it was nice, good amenities and close by to everything!! Recommend 👍
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice, comfort and clean

Posted Aug 1, 2017
This hotel was in a central location and was great! Everything close by. Market, gas station. I wish staff would have mentioned commentary breakfast, but otherwise its a great place
3 out of 5
by A verified traveler from phx

needs some work

Posted Jul 26, 2017
Pros: location next to MEPS
Cons: new beds and clean or replace the carpet
Location: close to stadiums and MEPS building
Hotel entrance is nice and clean, staff are friendly however once you close the elevator and head up to your room it is complete opposite. the hallway carpet was filthy as was the rooms carpet. we had 2 queen beds with sleep controllers that did not work, so one bed was harder then the floor and the other had a huge sunken hole on one side. Had we not needed to be up by 4am I would have requested a different room. The hotel room itself was clean (except carpet) and quiet.
2 out of 5
by A verified traveler

Run down hotel. Needs renovations.

Posted Jul 22, 2017
Room was dirty so I canceled my reservation and will get a full refund. The staff were helpful and attentive, but they weren't working with much.
4 out of 5
Recommended
for Everyone
by A verified traveler

My preferred place to stay while in Phoenix

Posted Jul 20, 2017
The staff remembers you if you are there every few months. If there is a problem, its a quick fix. The breakfast is better than other places at a higher cost. The bed are adjustable for comfort.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 18, 2017
I only stayed for 1 night. The tub was clogged and when I reported it during the checkout, the desk clerk was not very understanding, kind of in the defensive side. I have stayed in this hotel a couple times in the last few months and plan to stay there in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Arazonia

Very nice and clean

Posted Jul 4, 2017
Pros: Everything
Cons: Nothing
Location: Close to the airport and that,s where we were going
Everyone was very friendly and very helpful.the hotel was easy to find.and very clean.
2 out of 5
by A verified traveler from Phoenix, AZ

Old. Very Old.

Posted Jun 30, 2017
Pros: The free breakfast was actually pretty good.
Cons: A remodel is definitely needed.
No room key as their machine that produces the keys was inop. Had to have an escort open the door every time we returned to the room. The mattress must have been original as it was extremely broken down. Never seen one worse! Carpets were old. Not sure if they were clean because they were well worn.