Ratings based on 15 Verified Reviews
They paid and stayed. We double-checked.
3.2 Room cleanliness
4.1 Service & staff
3.0 Room comfort
3.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from London
Hotel Besson - made good by it's staff & spaPosted Mar 9, 2015
Pros: Hotel Staff - very friendly, excellent service! Spa - very well equipped relaxing spa Breakfast buffet - wide range of food to start the day right
Cons: Cleanliness - it was really bad. Sheets didn't get changed all week & the flooring was filthy, fragrance isn't cleaning. Room climate control to hot
Location: Picturesque views. Sportina lift only good with shuttle, otherwise use clotes. Sugo's for dinner! Everything is in easy walking distance!!
Upon arrival we were greeted by a very friendly lady on reception who made us feel welcomed and gave us an intro into Sauze d'oulx as we were an early arrival so our room wasn't ready as it still needed cleaning. We got all our bits done, ski pass, hire etc sorted and made our way back to the hotel at around 16:00 - and room 210 awaited us. Unfortunately room 210 was very small (which the reception staff admitted to) and the bed barely managed to fit in the room, not something we were expecting from a 4* hotel. After the initial 'wow this is small' passed we noticed the floor was filthy and clearly hadn't been cleaned - especially as we found a pair of socks covered in dust by the bed as well as an assortment of food scraps. So we went to ask to be moved and were told by a separate receptionist that they had no other rooms, we would have to wait until tomorrow and only apologised about the cleanliness - didn't even offer to get it clean. The next day we did get moved to room 309, a much bigger room, suitable for the price we paid, however the floor again was a state - cleaning service needs improving. One of our party had a bad injury so was off the slopes for the duration of our stay. The receptionists were great offering help and the barman also was attentive with the daily ice. I presume it to be the hotel manager who was most helpful also in calling the loal trauma centre so we could get medical assistance. We only had 1 day in the spa, but wish we went in it more!!
for Everyoneby A verified traveler from Reading
Nice hotel, great staff...Posted Feb 24, 2015
Pros: Good facilities, good spa, great staff...
Cons: Spa staff could be better at asking parents with noisy kids to keep the noise down, or better still, not allow young kids in.
Location: 5 mins walk from lifts....
Hotel is nice, just far enough away from the main town to be peaceful. Staff were great. The spa was good but there were occasions where there were too many noisy kids. The spa should be peaceful and there should be an age limit to avoid the noisy toddlers. Facilities were good.
for Getaway With Friendsby Åke from Visby
Bedagat hotell med fint spaPosted Feb 14, 2015 on Hotels
Bedagat, slitet hotell med fin spa-avdelning, bra placerad i den gamla delen av byn, allt inom gångavstånd. Shuttle till liften varje dag. Dålig städning, dyrt,
for Getaway With Friendsby MC from France
Great Shuttle service to the slopesPosted Mar 28, 2014 on Hotels
Very disappointed with the cleanliness of the spa. Looked a little un-loved. The hotel had some corporate guests in, who had no care for other people in the hotel. One of the worst nights sleep ever. The staff at reception were very helpful.
for Everyoneby A verified traveler from Nederland
Typisch italiaans hotel!Posted Mar 7, 2014
Pros: typisch Italiaanse sfeer, uitzicht, eten, vriendelijk personeel.
Cons: grotere kamers, meer bergruimte
Typisch Italiaans hotel, want: - uitstekend eten: mooi ontbijt buffet, 's avonds vier-gangen diner met als voorgerecht een uitgebreid buffet met allerlei lekker hapjes, twee hoofdgerechten (steeds keuze uit 4 gerechten) en uitmuntend dessertbuffet - veel, en zeer vriendelijk personeel - fantastisch uitzicht op de bergen (vanuit de meeste kamers) - mooie spa - kleine kamers, weinig bergruimte
by Travel a lot from currently UK
Nothing "grand" but the price tag.Posted Feb 24, 2014
Pros: Breakfast was nice. Mattresses were comfortable. Beautiful view to the mountains from balcony.
Cons: Cleanliness! Update the bathrooms!
Location: Old part of Sauze d'Oulx is very charming to walk about. Skiing is spectacular.
Nice from the outside, not so much from the inside. Hotel has nice potential, however, nobody seems to care. Rooms are dirty, staff not responsive (asked twice to vacuum the floor, nothing happened). Bathrooms totally not acceptable (original design from probably the 70's, no shower, no shower curtain for bathtub) considering the price they charge per night (we paid 285 Euro per night incl. breakfast for 2 persons).
for Familiesby A verified traveler
Very goodPosted Jan 8, 2014 on Hotels
We had a very pleasant stay. The personnel were very friendly and efficient. The rooms were a bit on the small side, but comfortable. The meals were all delicious. The spa was nice, too. On the whole, we would go back!
Recommendedby Christian from Frankfurt
Grandiose KüchePosted Apr 1, 2013 on Hotels
Hervorragendes Restaurant mit sehr guten, regionalen Speisen. Personal und Service sehr gut mit Skibus zur Piste. Leider ist der SPA-Bereich zwar schön, aber der Service sowie die Sauberkeit lassen zu wünschen übrig. Ebenfalls gibt es keine Bademäntel gestellt (liegt alles wohl daran, dass er von einem anderen Anbieter als das Hotel betrieben wird).
by A verified traveler
da riorganizzarePosted Feb 20, 2013
Pros: la spa
Cons: il servizio del personale
Location: carina e accogliente
la camera non è stata sistemata, i caloriferi non si potevano regolare e l'arredo dell'hotel è veramente scadente. il servizio bar è lento, privo persino di tovaglioli. l'unica cosa molto piacevole è la SPA e la struttura del'albergo.
for Everyoneby davide from Varese VA, Italia
molto soddisfattiPosted Feb 19, 2013
Location: per lo sci posto fantastico
grande cordialità e disponibilità, molto comodo il servizio navetta per gli impianti. gradevole il centro benessere.