Ratings based on 416 Verified Reviews

2.8 out of 5
43% of guests recommend
2.8 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by Blake

Posted Jun 12, 2017 on Hotels
I found 3 bedbugs in the bed full of blood in the bed. I had to sleep in a chair in the room for only 2 1/2 hours. I then brought down a live bedbug to show then. I later found one more in my suitcase so I had to wash and dry clean all of my clothes. I threw away my suitcase. They send my a three sentence email saying sorry we cone you Co e back and that's it..,
Comment from Hotel Management
Jun 18, 2017 by Manager, Hotel Management
Upon hearing any information about potential bugs, we immediately take action as we take these comments very seriously. Our management team is trained to detect such activity and are proactive to check our suites on a regular basis. While we believe, this is an isolated incident, we thank you for letting us know so we could have our pest control company come to investigate and treat as a precaution based on your feedback. We would like to have another opportunity to impress you on your next visit with us. Sincerely, General Manager
2 out of 5
by A verified traveler

Horrible Hotel Need New Beds

Posted Jun 3, 2017
Pros: Great Customer Service
Cons: Beds and having house cleaning everyday.
Location: I love the location of the hotel
My overall experience at your hotel was awful. This hotel was like a motel 6 maybe even worst. The beds was very uncomfortable. You can feel the springs in the bed on your back when you sleep. One of my beds made a lot of noise when I moved. If my hotel wasn't already paid for and if I could get a refund I would of. Another thing was there was not housing keeping ? I have never heard that about a Hotel.
Comment from Hotel Management
Jun 5, 2017 by General Manager, Hotel Management
I apologize for the disappointing stay you had with us. However, we sincerely apologize for the problems you encountered with the comfort of the bed. We have shared your comments with our engineering department and are looking into the issue so that we can correct it. We are also sorry if our housekeeping services were not shared with you at check-in. While this service is designed for long-term guests, and we are happy to offer this at a minimal fee. We hope to have the opportunity to be of service to you the next time you are in the area. Sincerely, General Manager
1 out of 5
by Prashant

Horrible experience !!!

Posted May 30, 2017 on Hotels
i booked this hotel well in advance. When i reached there at reception, they handover room key, Room was not cleaned. We ask for another room and they are not having another room for us and they ask to book another hotel near by. this is complete disaster for me and my family.
Comment from Hotel Management
Jun 2, 2017 by Manager, Hotel Management
Prashant, thank you for your comments. Please accept our apologies for the less than positive experience with our front desk associates. We have customer service training in place for our associates so we are sorry this situation was not handled appropriately. We have alerted the Front Desk Manager and shared your concerns so this does not happen again. We hope you will give us another chance to demonstrate the excellent service we always strive to provide. Sincerely, General Manager
2 out of 5
by A verified traveler

Ehh!

Posted May 29, 2017
Room had no windows that can be opened; wasn't cleaned thoroughly from the last occupant. Noisy occupants that we complained about didn't get taken care of...went all through the early morning.
Comment from Hotel Management
May 31, 2017 by General Manager, Hotel Management
I apologize for the noise and service issues you experienced during your stay. We will step up our efforts to make sure we are more responsive going forward. We encourage you to try us again and are confident you will enjoy a better stay. Sincerely, General Manager
1 out of 5
by Americo

Doomed From The Start

Posted May 28, 2017 on Hotels
We were doomed from the start *Reservation was for 3pm, we got here at 6pm & our room wasn't ready, *we were given a smoking room when we requested a non smoking room *we got in our room & the rug was still wet from the deep cleaning *I picked up the phone to call the front desk & the phone didn't even work, I had to call from my cell phone *then the trash can was still full from the previous guest, so there was fruit flies flying around *when we showered the tub leaked and the floor got completely wet, had to use up all the towels to soak most of it up. *Light fixtures were broken *The blower dryer was also broken All this happened just in the 1st 12 hrs of being in the room. We booked a 2 night stay expecting to be in a family type of environment but that wasn't the case. Other patrons staying here were in the stairwells smoking & drinking alcoholic beverages. We finally had enough and I went to tell the front desk. The lady there was real nice and apologetic. That still doesn't change our experience at this extended stay. She put in the notes for us to get comped for the 2nd night of our 2 night stay but she explained Hotels.com would have to do the refund. Frankly, that does helps but doesn't completely satisfy. There has to be something else that can be done. Someone please get back to me.
Comment from Hotel Management
May 30, 2017 by Manager, Hotel Management
Thank you for choosing to stay with us on your trip to the area. We're extremely sorry you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted May 13, 2017 on Hotels
Comment from Hotel Management
May 14, 2017 by Manager, Hotel Management
Please accept our apologies for not living up to your expectations. Everything we do is aimed at providing you with an excellent hotel experience and we hope to have the chance to prove it to you on a future stay. Thanks for your rating. Sincerely, General Manager
5 out of 5
by Senthil

Posted May 12, 2017 on Hotels
Comment from Hotel Management
May 13, 2017 by Manager, Hotel Management
Thank you for your fantastic rating! We're glad you stayed at Extended Stay America - San Diego - Fashion Valley and even more happy you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager
1 out of 5
by A verified traveler from OR

Disgusting Place All Around

Posted May 3, 2017
Pros: Location
Cons: All the complaints above should cover the improvement list.
Location: Was located in the center of a large office complex. Grocery store was within walking distance. Small strip mall with a few restaurants.
This place was one problem after another. At check in we were told since we had booked an entire week we would receive ONE complimentary housekeeping?!As soon as we entered the room our shoes were sticking to the carpet and linoleum. The fridge had big dents and rust all over the door. Bathroom sink was clogged with mold, black mold found on ceiling, wall and in toilet. Other guests warned us NOT to drink the water. Fruit flies often with no fruit in the room, including plastered to the range light.Wall behind the range was dripping with filth. The continental breakfast was a joke. Granola bars and tiny muffins which was always very low or empty with no staff to be found to refill. When we asked for a set of 4 the complimentary dishware we got a different number of each item and not a single set of 4. The pan we were provided with was covered in rust.
Comment from Hotel Management
May 7, 2017 by General Manager, Hotel Management
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
2 out of 5
by A verified traveler

Worse than most other Extended Stay

Posted Apr 27, 2017
Room was way smaller than other Extended Stay hotels i have stayed in. Huge resource crunch in housekeeping. Everyday they would postpone scheduled housekeeping as there were not enough resources. I booked stay for 8 days through expedia but on the 7th day we were asked to check-out. On providing the expedia confirmation only, they agreed. Nothing on the hotel staff, but they gotta hire more people to run a hospitality business.
Comment from Hotel Management
Apr 29, 2017 by General Manager , Hotel Management
First and foremost, I would like to offer you my sincere apologies for the inconveniences that you experienced during your stay with us. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, General Manager
2 out of 5
by A verified traveler

Replace carpet​.

Posted Apr 25, 2017 on Orbitz
The dirtiest, stinkiest carpet I've ever been on!
Comment from Hotel Management
Apr 27, 2017 by General Manager, Hotel Management
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated going forward. Please give us another chance to serve you with the hospitality you deserve. Sincerely, General Manager