Ratings based on 679 Verified Reviews

4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Menifee, CA

Close to old downtown

Posted Oct 8, 2017
Pros: Very nice ambiance and breakfast
Cons: Parking
Location: Within walking distance of old downtown. Shopping, Restaurants etc.
Enjoyed being within walking distance from old downtown and the many restaurants. I was disappointed that they charge an additional $20 to park on site, however if you have a truck (as I do) then the clearance to the underground parking is only 6 feet so you must park on the street if you can find a parking place or at their partner hotel the Marriot which is 4 blocks away. They do however wave the $20 fee.
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel is located walking distance to Old Town SD

Posted Aug 1, 2017
The hotel and rooms are dated. I was there almost 10 years ago and not much has changed....a little TCL and updated room decor would help. I pick hotel based on proximity to Old Town . The door locks on my daughter's room did not work and caused us to reschedule birthday dinner since housekeeping and master key did not work. Even after lock was reprogrammed, she still had problems
Comment from Hotel Management
Aug 11, 2017 by Kelly Montes, Hotel Management
Roseira - We're sorry you experience issues with your room door during the stay. I certainly understand how that can be frustrating. I am happy to announce we are looking at up dating the rooms (including the doors) next year! We hope you'll come back and give us another try before then.
4 out of 5
by Donna

Ac not working, tight small parking spaces

Posted Jul 16, 2017 on Hotels
Everything was great except the AC thermostat was not working in the main bedroom. Maintenance came really fast to try to fix the technical problem but could not fix it. They came back with a fan to use. It was ok. When we got to the car the next morning there was a ticket in our window. Whosever we were not given a parking permit to place in the car. They took care of it right away. This was out 4th time staying and everything has always been great overall! Parking is too small and a tight squeeze.
Comment from Hotel Management
Jul 28, 2017
Donna - We're sorry you experienced a failing a/c unit during your stay. We are happy to say that the issue has been identified and corrected. Reach out to us if your ever returning to the area we would love the opportunity to make it up to you next time your in town.
4 out of 5
by Elise

Posted Jul 16, 2017 on Hotels
Great!
Comment from Hotel Management
Jul 28, 2017
Elise - Thank you for the Great! review. We're happy to hear you enjoyed your time at our hotel and in San Diego. We look forward to you coming back and staying with us again.
5 out of 5
by Ruben

Excellent

Posted Jul 11, 2017 on Hotels
Perfect I would stay again
Comment from Hotel Management
Jul 28, 2017
Ruben - Thank you for the 5 star review. Anytime you're in San Diego we would be happy to have you back. We're looking forward to seeing you soon.
1 out of 5
by Irma

Posted Jul 9, 2017 on Hotels
I reserved two beds and apparently the only room they had available was a singe bed. I was tired from a 5 1/2hr flight and to to it off I took a pic. of a giant roach in the room meatless to say I was not able to sleep thinking of the giant roach. I will definitely not be recommending nor staying at this hotel again.
Comment from Hotel Management
Jul 28, 2017
Irma - Sorry that your experience at our hotel was subpar. I can tell you this is completely out of the norm for us. We have shared your comments with all hotel departments, so that we can improve our operations and overall guest experiences. Thank you for the feedback and we hope you'll give us another try in the future.
5 out of 5
by Denise

Posted Jul 9, 2017 on Hotels
Comment from Hotel Management
Jul 28, 2017
Denise - Thank you for the 5 star review. We hope to see you agian soon.
4 out of 5
by Hillary

Quick stay in San Diego

Posted Jul 5, 2017 on Hotels
It was fine, we only stayed overnight to catch our flight the next morning. Nothing special. The hotel is nice and cute, bed was so uncomfortable though.
Comment from Hotel Management
Aug 11, 2017
Hillary - Thank you for staying with us, even though it was just for the night. Thank you for the feedback regarding the mattress in your room. I'm happy to say we will be upgrading the bedding soon, so that next time you stay you don't have the same experience. Thank you again and we look forward to seeing you soon.
5 out of 5
by A verified traveler

Posted Jun 21, 2017 on Hotels
Great location. Street parking is free and easy to find. Good breakfast.
Comment from Hotel Management
Aug 11, 2017
Thank you for the 5 star review! We're glad that you found the parking in the area to be easy to find, and that you enjoyed our complimentary breakfast. We hope to see you again shortly.
4 out of 5
by Diane

Posted Jun 19, 2017 on Hotels
On college tours. Good location. Clean, friendly staff. Breakfast included always a plus and good too!
Comment from Hotel Management
Aug 11, 2017
Diane - Thank you for staying with us during your college tours. I hope our central location was convenient for you and made it easy to get to all of the colleges in the area. We hope to see you again during family weekends.