Ratings based on 1,179 Verified Reviews

4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

2 Nights

Posted Aug 18, 2017
The hotel room and common areas could use some cleaning. The linens had an odor as if they've not been washed. The floors all around were dirty. On the plus side, the free breakfast was great, with plenty of variety and a cooked to order omelet stand. Laundry room is good as well as the gym and pool areas.
4 out of 5
Recommended
for Everyone
by A verified traveler from Albuquerque

Nice Hotel - Bad Housekeeping

Posted Aug 9, 2017
Like the hotel , great location . modern and nice. However, housekeeping is poor. Three of 4 nights, no towels, no soap or resupply , floor never vacuumed, sinks never cleaned and toilet never cleaned. Told front desk, they "noted" the issue. No apology, no remedy, just a " too bad and next please".
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Hotel was packed with young soccer goers. Too loud

Posted Jul 20, 2017
Would check about such guest before booking again. Rooms clean and spacious helpful staff good breakfast. Not more info xxxxxxxxxxxxxxxxx cxxxxxxxxxxxxxx. Vcccccvvvbbnnxxxxxxxxxxxxxxxxxxxxxxxxxxxxccvvcxzcbnvxzcbbbxzcbbcxcvvvcvbnbcxghjfsgjkjcchjbcxxbhxzgbcxvhjhhjjjjjjjjjnvccffghjkkjhjbjjjjjjjjjjjjjjjjjjj
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place and close to attractions!

Posted Jul 4, 2017
We had a fabulous stay here! Free parking and Free Breakfast is hard to find in San Diego. The only downside is everything is at least 20 min away. We didn't find that a problem and traffic was fine. The staff was great and the breakfast was amazing! We enjoyed every minute of this hotel and will stay here again.
Comment from Hotel Management
Jul 10, 2017 by Jill, Hotel Management
Dear Valued Guest: Thank you for taking the time to provide us with feedback regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards, Jill Spencer Assistant General Manager Hyatt House San Diego/Sorrento Mesa
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Quiet stay to relax

Posted Jun 8, 2017
On this trip, I had to see a specialist through UCSD. After taking care of my affairs, my daughter and I chose to stay a few days longer to relax, take in a movie at Edwards Cinema (Wonder Woman) and eat at a nearby Island restaurant. The area is safe, quite and the native San Diegans are very friendly. Although the Hyatt may be a little pricey, the amenities are worth it. Breakfast buffet is decent and there are many shops, restaurants and markets in the area. I'd recommend the hotel to everyone.
Comment from Hotel Management
Jun 15, 2017 by Jill S., Hotel Management
Dear Isabella: Thank you for providing us with feedback regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards, Jill Spencer Assistant General Manager Hyatt House San Diego/Sorrento Mesa
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Close to UCSD facilities

Posted Jun 8, 2017
I come to San Diego area quite frequently and on this trip I had to do some tests. The staff not only gave me an upgrade to my original room confirmation but the suite was in a quiet area of the hotel. I was able to relax after doing the tests in the spacious comfort of a larger room on top floor. My daughter and I also were able to have the pool to ourselves to exercise and relax. I love this hotel and would recommend it to families and individuals on business trips!
Comment from Hotel Management
Jun 24, 2017 by Jill Spencer, Hotel Management
Dear Isabellancali: Thank you so much for providing us with feedback for your recent stay. We look forward to seeing you again soon!
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted May 19, 2017
Very nice hotel just like your personal one bedroom apartment. And the price is the same as hotel. Great deal.
Comment from Hotel Management
May 22, 2017 by Jill S., Hotel Management
Dear Valued Guest: Thank you for taking the time to provide us with feedback regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.
5 out of 5
by ranjith

Spacious suites, excellent service

Posted May 15, 2017 on Hotels
Family of 5 stayed in a 2 queen suite. We were visiting SD for my wife grad walk and wanted to stay at a nice hotel. First stay at any Hyatt House and we loved it. Pros: Very spacious , free parking, quick access to 805 and I-5, full kitchen with stainless steel appliances and utensils, medium firm pillow top mattresses (we don't like those ultra soft ones), 2 TVs with several HD channels including HBO, amazing complementary breakfast spread which included "custom made to order omlettes"! Cons: Location is safe but will need a car for any restaurant/shopping, internet requires additional browser authentication - media players such as Goigle Chromecast/Roku won't work.
Comment from Hotel Management
May 17, 2017
Dear Ranjith: Thank you for providing feedback regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from mira mesa, ca

Comfy suite

Posted May 14, 2017
Would recommend this hotel to anyone. We got the suite and it was roomy and comfy. Free breakfast served daily, a wide variety of food & cereal. Great coffee and tea as well. Overall very pleasant stay!
Comment from Hotel Management
May 19, 2017 by Jill Spencer, Hotel Management
Dear Shawn: Thank you for providing feedback regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Very nice, clean, comfortable, modern.

Posted May 11, 2017
My hasband and I spent two nights very comfortably. Breakfast buffet was good and convenient. Our grandson spent 2 hrs playing in a pool and jacuzzi, it was his best memory of the weekend. 15 min away from beautiful Balboa Park. Staff is attentive and polite. Yes, we'll stay at this location again.
Comment from Hotel Management
May 19, 2017 by Jill Spencer, Hotel Management
Dear Marianna: Thank you for providing feedback regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.