Ratings based on 518 Verified Reviews

4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from LA

Clean and nice overall

Posted Jan 15, 2018
Clean room, but we didn’t have any liquid dish soap in the kitchen or spare blankets in the closet. It would have been nice so we could wash our dog food bowls between meals and use a blanket while watching tv o the sofa. Also, the standard dog fee is outrageous at $100 per night! Luckily we were attending a K9 seminar and so we got a special deal that had been arranged by the company hosting the seminar.
Comment from Hotel Management
Jan 17, 2018 by Jon, Hotel Management
Thanks so much for the top score review. It means so much to our entire staff. Regards, Jonathan Correll General Manager
5 out of 5
by Jennifer

Would stay there again and again.

Posted Nov 15, 2017 on Hotels
Conveniently located to Balboa Island and the grounds are kept quite nicely!
Comment from Hotel Management
Nov 21, 2017 by Jonathan, Hotel Management
Thanks so much for offering your feedback. Regards, Jonathan Correll General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Friendly staff

Posted Nov 14, 2017
My boyrfriend and I stayed overnight for my birthday. The staff was so kind they even left a birthday gift at our door! The actual hotel may be a little dates, but the hotel staff's professionalism and kindness make up for it. Would definitely stay again!
Comment from Hotel Management
Nov 15, 2017 by Jon, Hotel Management
Thanks so much for your comments. I am thrilled that the staff made your stay so special. I look forward to sharing your comments with the entire team. Regards, Jonathan Correll General Manager
4 out of 5
by Ann

Posted Nov 3, 2017 on Hotels
The carpet is out dated and old and the popcorn ceiling!
Comment from Hotel Management
Nov 15, 2017 by Jonathan, Hotel Management
Thanks for your review! Regards, Jonathan Correll General Manager
3 out of 5
by A verified traveler

Posted Oct 30, 2017 on Hotels
Comment from Hotel Management
Nov 15, 2017 by Jonathan, Hotel Management
Thank you so much for your feedback. Regards, Jonathan Correll General Manager
5 out of 5
by Doug

Posted Oct 8, 2017 on Hotels
Comment from Hotel Management
Oct 16, 2017 by Jonathan, Hotel Management
Doug, thank you so much for your top score review of our property! It means so much! Please come back and see us again soon! Regards, Jonathan Correll General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Nice hotel

Posted Sep 28, 2017
Delightful food not desk, great food at breakfast buffet and clean
Comment from Hotel Management
Sep 29, 2017 by Jon, Hotel Management
Thank you for the nice comments! Regards, Jonathan Correll General Manager
4 out of 5
by nate

Posted Sep 25, 2017 on Hotels
Comment from Hotel Management
Sep 29, 2017 by Jonathan, Hotel Management
Thank you! Regards, Jonathan Correll General Manager
5 out of 5
by Michelle

Posted Sep 17, 2017 on Hotels
Comment from Hotel Management
Sep 25, 2017 by Jonathan, Hotel Management
Thank you so much for the top score review of our property. It means so much! Regards, Jonathan Correll General Manager
5 out of 5
by Daniel

Posted Aug 31, 2017 on Hotels
Comment from Hotel Management
Sep 8, 2017 by Jonathan, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jonathan Correll General Manager