Ratings based on 2,064 Verified Reviews

4.1 out of 5
77% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from san francisco

Great hotel.

Posted Sep 10, 2017
Just a stopover- pleasantly surprised - the staff was extraordinary
Comment from Hotel Management
Sep 11, 2017 by Siamak Nassirpour, Hotel Management
Thank you for staying with us and your feedback.
1 out of 5
by A verified traveler

Does not honor Expedia Reservation

Posted Sep 6, 2017
Pros: The valet service is nice.
Cons: The reservation system needs definite improvement. The desk staff needs sensitivity training. Housekeeping service should be friendlier.
Location: The hotel location is in a nice but not easily walkable neighborhood. UCSD and the beach are close but not walkable.
I reserved 2 Queens for 4 adults. San Diego Marriott La Jolla says it was not "guaranteed" because it was 3rd party. They put us in a room with a single queen bed and put in a single roll away bed. They are not even courteous as if it was a big favor to put in the second bed. I guess all reservations made thru 3rd party are second priority even it was prepaid, This hotel does not know the meaning of reservation.
Comment from Hotel Management
Sep 8, 2017 by Chelsea, Hotel Management
Dear Anonymous, Thank you for staying with us and your feedback. I apologize for not having your preferred room type on this particular occasion. We are pleased to hear that you found our valet to have nice service during your stay.
2 out of 5
by A verified traveler from Bay Area, CA

Massively Overpriced

Posted Sep 5, 2017
Location: There's a mall nearby, if you like that sort of thing.
Travelled on Labor Day Weekend. Paid at least double the average room rate. Got a below average room, with a queen bed, instead of the king we reserved. There was absolutely nothing that distinguished this room above any econo-box hotel. To make things worse, the shower was anemic, and too short for a 6' tall person to stand under. To add insult to injury, everything was extra charge, from the self-parking to the internet. Would not book again under any circumstances.
Comment from Hotel Management
Sep 8, 2017 by Chelsea, Hotel Management
Dear A, Thank you for staying with us and your feedback. I apologize for not having your preferred room type on this particular occasion.
5 out of 5
Recommended
for Everyone
by A verified traveler from Banning, CA

2nd Stay

Posted Aug 30, 2017
It was our 2nd stay & we booked the same type of room. I am completely in love with the hotel & the best part is the bed! We visited the bar & had great service, too!
Comment from Hotel Management
Sep 1, 2017 by Siamak Nassirpour, Hotel Management
Thank you for staying with us and your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas, NV

Great Hotel; very accomodating

Posted Aug 29, 2017
Hotel is easy to get to and a nice location. Staff was very helpful and friendly and assisted me with an early check-in which was much appreciated. Very impressed!
Comment from Hotel Management
Sep 1, 2017 by Siamak Nassirpour, Hotel Management
Thank you for staying with us and your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 28, 2017
The room was very comfortable and the bed was fantastic! It was close to everything and within easy walking distance to the mall and restaurants. They do charge $28 per day for self parking, which seems a bit outrageous; and if you are not a Marriott member then they charge for internet....which is ridiculous in this day and age. Although if you provide them with your email address and a comment and give it to the front desk they will reverse the charges, but still ridiculous. The halls seemed a bit noisy during the day, both from staff and guests.
Comment from Hotel Management
Aug 28, 2017 by Siamak Nassirpour, Hotel Management
Thank you for staying with us and your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from las vegas

Soft beds.

Posted Aug 27, 2017
Very comfortable and clean. Did not disclose the parking fee at check in.
Comment from Hotel Management
Aug 27, 2017 by Chelsea, Hotel Management
Thank you for staying with us and your feedback!
3 out of 5
by A verified traveler

Close to UTC mall

Posted Aug 24, 2017
From when we walked in the hotel looked nice. The person checked us in said the room we thought we were getting was not the room. Then we get to the room and the door doesn't shut. We had to push and push it to shut each time. Then the tv didn't work. There was no soap dish in the shower. The maids would not stop knocking on the door all day. I told them our checkout was at 2:00. Then we had to leave our luggage at the reception because we could not stay any longer in the room and had to be some where. When I got back to get my luggage it was right there where anyone could of taken it. I was shocked. We won't be staying at this hotel again.
Comment from Hotel Management
Aug 27, 2017 by Chelsea, Hotel Management
Thank you for staying with us and for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Posted Aug 23, 2017
Nice hotel and welcoming staff. We enjoyed staying at this hotel.
Comment from Hotel Management
Aug 24, 2017 by Siamak Nassirpour, Hotel Management
Thank you for staying with us and your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from egypt

Family holiday

Posted Aug 23, 2017
The hotel location is very good - the area has many restaurants and Starbucks just infront the hotel - the heated swimming pool is very relaxing
Comment from Hotel Management
Aug 25, 2017 by Siamak Nassirpour, Hotel Management
Thank you for staying with us and your feedback. I am happy to hear that you enjoyed your holiday.