Deluxe Suite | Terrace/patio
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Reviews of Urpin City Residence

3 out of 5
Urpin City Residence
J. Cikkera 5, Banska Bystrica

Reviews

8.8

Excellent

Rating 10 - Excellent. 32 out of 70 reviews" "
Rating 8 - Good. 30 out of 70 reviews" "
Rating 6 - Okay. 7 out of 70 reviews" "
Rating 4 - Poor. 1 out of 70 reviews" "
Rating 2 - Terrible. 0 out of 70 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I would for sure come back here to stay. The location is great, they provide parking, very accommodating to families and the rooms were very clean!
Stayed 1 night in Dec 2023

10/10 Excellent

Guangya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good facility and good breakfast too. I think this hotel is above 3 star standard in both its service and its price.
Stayed 1 night in Sep 2023
Response from Ivana, Hotel manager on Sep 19, 2023
Thank you for yur review, we are glad you have enjoyed stay in our hotel.You are always welcome.

10/10 Excellent

Barak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Dennis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed a little hard wifi not really great
Stayed 1 night in Nov 2019
Response from Ivana, hotel manager on Nov 11, 2019
Thank you for your review. Lately we have improvevd the internet speed connection. So next time It should work well.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Ivana, hoteln manager on Jul 29, 2019
We would like to thank you for your review and stay in our hotel. Hope to see you again.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all quite friendly and helpful. The room was spacious and well-equipped. The only thing that would have made the room better is air conditioning, but that was not a big deal. The hotel's private parking is handy and relatively easy to get in and out of. The location is convenient for walking to all of the major sights in Banska Bystrica as well as restaurants, bars, & shops.
Stayed 7 nights in Jul 2019
Response from Ivana Melichova, hotel manager on Jul 12, 2019
We would like to thank you for your visit and your review. Our hotel is here for you, so you are always welcome

8/10 Good

Anita

Liked: Cleanliness, staff & service
Lovely old town
Hotel a little tired needs a makeover, however the staff were friendly and helpful and the location was great Very close to the old town that had great food. Overall a pleasant stay.
Stayed 1 night in Jul 2019
Response from Ivana, hotel manager on Jul 10, 2019
Dear Anita, we would like to thank you for your visit. We are glad you have liked It here and will be more happy to make you feel comfortable also next time.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Good sized apartment at a reasonable price
My wife and I stayed here for four nights. The hotel is one street behind the town square in the old part of town and only 5 minutes walk to Banská Bystrica Mesto railway station. The location is good, being close to the Europa Shopping Mall (10 minutes) and the central train and bus stations (15 minutes walk). The hotel has a nice entrance foyer that adjoins a cafe that is used by hotel guests for their breakfast. Breakfasts were included and there was a good selection catering for many different tastes. Check-in was quick and efficient and the staff, who spoke reasonable English were very helpful. Our room was a good size with a very comfortable bed and serviced daily. There was room for a lounge and coffee table. There was also plenty of hanging space and places to store our luggage. The bathroom has a shower over a bathtub. However the shower is a hand held one and is set at midriff height with no shower screen or curtain making it difficult to wash yourself. There are also no towel racks if you want to reuse your towels. The room has heating but no aircon. It was very hot (around 27C) and because it is on a busy street is very noisy at night. If you closed the windows to shut out the noise it was stifling hot and if you kept the windows open the noise disturbed your sleep. In summer, ask for a room that doesn’t face the road.
Stayed 3 nights in Jun 2019
Response from Ivana, hotel manager on Jul 4, 2019
Thank you for your nice review and all the recommendations. We'll work hard to fix the issue you experienced. Thanks for letting us know. Regards

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff here were incredibly friendly and helpful. Had a secure parking lot behind the hotel. Room was surprisingly large; everything was clean and comfortable. Very short walk from the hotel to the city square.
Stayed 1 night in Sep 2018
Response from Ivana, hotel manager on Oct 4, 2018
Thank you for your visit and nice review dear James. You are always welcome in our hotel.

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly helpful people. Comfortable. a shower hook and screen would give top marks. Breakfast lush
Stayed 1 night in Sep 2018
Response from Ivana, hotel manager on Oct 4, 2018
Thank you for your review Jeff. We would be happy If you choose our hotel again in the future. Wishing you a nice day

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly and the room was very large and modern.
Stayed 1 night in Sep 2018
Response from Ivana, hotel manager on Oct 4, 2018
Thank you for your visit and nice review. It is our pleasure to welcome our guests.

10/10 Excellent

Ross

Liked: Cleanliness, property conditions & facilities, room comfort
A great spot to stay in a little-know city
This hotel is basically a new, serviced apartment in an enviable location; one street away from major attractions like the extensive main square with a host of summer alfresco dining options, the top class SNP (military) museum and a short walk to the largest nightclub in Central Europe. Never heard of it? I'd suggest going for a trip to Banksa Bystricka!
Stayed 1 night in Jul 2018
Response from Ivana, hotel manager on Aug 20, 2018
Thank you for your review dear Ross, anytime you will decide to visit Banska Bystrica again, you are welcome in our hotel. Wishing you a nice day

10/10 Excellent

Jack, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great welcome and even better after that
The receptionist at the hotel put us at ease from the word get go. Everything was sorted out, car parking opened up and then we went up to the room. The room was a palace with kitchen dining area, lounge area and bed and with ample shelves. Location was 50metres walk from town square. I could not fault the hotel nor the stay.
bed and room to move about
kitchen and lounge

8/10 Good

Graham, Chester, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy place with self-catering facilities
I spent two nights at Urpin City Residence, and enjoyed my stay.

8/10 Good

g. bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Price Value
Spacious, clean, well-appointed room in a very convenient location for walking to the town center. Very helpful, friendly and competent reception staff and very nice breakfast. Not a luxury hotel, but quite pleasant and very good price/value. They need to get blackout curtains however.

8/10 Good

Kate, London

Liked: Cleanliness, staff & service, room comfort
Great location
Close to the square where are lots of restaurants. Very cleaned room, comfortable bed. The only negative is that there was no airconditionig in the room.
Response from Ivana on Aug 6, 2015
Thank you for your review and comment. The point about air conditioning is very useful for us. We will think about it soon.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
It is OK but did not have the amenities promised
The hotel lists on its website "All units have kitchens with stovetops, microwaves, refrigerators, and separate dining areas.". This is not true. Our room only had a small refrigerator. The person who checked us in didn't speak much English (it was a Sunday) and we had a difficulty communicating wit her about a hair dryer (which they didn't have) and Internet access in the room (which doesn't always work) so I didn't try to ask about the kitchen. Overall, the room is spacious, neighborhood is nice, it is very close to the city center. The toilet seat had a hair on it, but otherwise everything seemed clean and we slept well. Oh, and there are not drapes to black out the room, so if light bothers while sleeping then you should bring an eye patch. Also, the TV is only in Slovakian.

8/10 Good

Noha, Paris

Liked: Cleanliness, property conditions & facilities, room comfort
It was an OK stay
The room was spacious and clean. I wish they had blinders to black out the room if you don't want to be woken up by the morning light. We arrived by train, and found it very confusing to know which bus to get to the hotel, there was no option for a taxi (the office was closed) and no one at the station spoke English. They should enhance their directions with an advise of which buses to take. The wifi works only in the public areas as noted. There is no option for Wifi in the rooms (Even paid), however, depends on your room's location you might catch the signal from the one intended for public areas.

10/10 Excellent

Heidi, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Urpin City Residence in Banska Bystric
Great location. Easy walk along the river to the bus station... or super quick taxi ride. Very helpful staff with excellent knowledge of English. Nice studio apartments with kitchens right near the center of town.

10/10 Excellent

Matteo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Ivana, Hotel manager on Oct 25, 2023
Thank you for your review. We will be happy when you choose our hotel again in the future.

8/10 Good

Dan

Liked: Cleanliness, staff & service
De bjöd t.o.m på Champagne till frukost. Mycket uppskattat.
Stayed 1 night in Jun 2023
Response from Ivana, Hotel manager on Jun 20, 2023
Thank you for your visit and we are glad you have enjoyed our specialty for breakfast.Regards

10/10 Excellent

Pavel

Stayed 3 nights in Oct 2022

10/10 Excellent

Jeensung

Stayed 1 night in Dec 2022

8/10 Good

Nuri

Stayed 1 night in Oct 2022

8/10 Good

Lucio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Hotel manager on Jun 7, 2022
Thank you for your review, we hope to see you again!

6/10 Okay

Maria

Stayed 2 nights in Dec 2021
Response from Hotel manager on Jun 7, 2022
Thank you for your review, we hope to see you again!

6/10 Okay

Maria

Stayed 2 nights in Dec 2021

10/10 Excellent

Stefan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spkojnosť
Deluxe izba super čistá, príjemná. Ako pozornosť Prosseco. Milé.
Stayed 1 night in Sep 2020

10/10 Excellent

GERHARD

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Martin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parkmöglichkeit, Grosse Zimmer, gutes Frühstücksbuffet
Stayed 21 nights in Oct 2019
Response from Ivana, hotel manager on Dec 3, 2019
Thank you

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vkusné a útulné.
Izba pekne zariadená a vykúrená. V kúpeľni by to chcelo o vešiak alebo poličku navyše. Raňajky boli výborné a personál ústretový. Akurát hotelové parkovisko je trochu nadivoko.
Stayed 2 nights in Oct 2019
Response from Ivana, hotel manager on Dec 3, 2019
Ďakujeme za Vašu návštevu a recenziu

8/10 Good

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spokojnosť!
Stayed 2 nights in Oct 2019
Response from Ivana, hotel manager on Nov 11, 2019
Thank you for your review

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Ivana, hotel manager on Sep 16, 2019
Thank you for your review.We would be happy If you can visit us again.

6/10 Okay

Verified traveler

Liked: Staff & service
宿泊料金にみあっている
タオル掛けがない、多くの日本人は何故と思う！
Stayed 2 nights in Aug 2019
Response from Ivana, hotel manager on Sep 16, 2019
Thank you for your visit and review. We will check the rooms and fill the missing racks.

8/10 Good

Marcos

Liked: Cleanliness, room comfort
Apartamento amplio y buen desayuno
Muy bien ubicado. La habitación es tipo apartamento, grande pero sin lujos. No tiene ni aire acondicionado ni cortinas, y la calle es ruidosa. El desayuno es bueno y la cafeteria moderna. Personal muy amable
Stayed 2 nights in Jul 2019
Response from Ivana Melichova, hotel manager on Jul 12, 2019
Dear Marcos, thank you for you comments and recommendations. We are working on the room amenities, so they will be more comfortable soon.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Ivana Melichova, hotel manager on Jul 10, 2019
Thank you for sharing you review . Hope to welcome you again in our hotel

6/10 Okay

Michal

Liked: Cleanliness, staff & service, property conditions & facilities
In general hotel ok but poor breakfast and strange chemical smell in breakfast room
Stayed 2 nights in May 2019
Response from Ivana, hotel manager on Jun 18, 2019
Thank you for your feedback. We will try to improve breakfast service.

4/10 Poor

Verified traveler

Disliked: Staff & service, room comfort
Stayed 1 night in Apr 2019
Response from Ivana, hotel manager on Jun 18, 2019
Thank you for your review!

8/10 Good

Dennis

Liked: Staff & service
Stayed 1 night in Nov 2018
Response from Ivana, hotel manager on Nov 21, 2018
Thank you for your review. Hope you will visit us again in the future

10/10 Excellent

DMITRIY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Вкусный завтрак)
По приезду нас заселил сразу. Номер просторный, чистый, есть все необходимое, начиная с полотенца, заканчивая с плиты для приготовления еды, плоского телевизора и музыкального центра. Накормили вкусным завтраком. Приветливый персонал. Отель в центре Банска Быстрицы, так что всё в минутной доступности от ресторанов и баров, до музеев, галерей и достопримечательностей, ж/д станция.
Stayed 6 nights in Sep 2018
Response from Ivana, hotel manager on Nov 5, 2018
Thank you for your review dear Dmitriy, you are always welcome in our hotel. KInd regards

8/10 Good

Werner

Liked: Cleanliness, property conditions & facilities
Zu empfehlen
Das Hotel liegt sehr nahe am Zentrum und ist für auch fuer alle Unternehmungen in der Stadt optimal geeignet. Unser Raum war sehr geräumig und mit Kühlschrank und Küche ausgestattet. Leider im heuer heissen August ohne Klimaanlage nur mit offenen Fenstern zu ertragen. Dies war aber wegen der sehr lauten Straße nur mit Ohropax möglich. Momentan wird das Erdgeschoss renoviert, der Lärm war aber kaum hörbar. Frühstück sehr gut, es können frische Eierspeisen aus der Küche geordert werden. Parkplatz hinter dem Hotel verfügbar.
Stayed 3 nights in Aug 2018
Response from Ivana, hotel manager on Sep 2, 2018
Vielen Dank fuer Ihre Besuch uns schone Rezension. Mit freundlichen Gruessen

10/10 Excellent

Wolfgang, Aachen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Ivana, hotel manager on Jul 18, 2018
Thank you for your visit and review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Ivana, hotel manager on May 30, 2018
We would like to thank you for your review

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spokojenost
Výborné umístění hotelu, hned u náměstí. Prostorné pokoje i s kuchyňským koutem. Bezpečné parkování ve dvoře v ceně ubytování.
Stayed 2 nights in Feb 2018
Response from Ivana on Mar 12, 2018
Dobrý deň pán Martin, ďakujeme Vám za Vašu návštevu a milú recenziu. Budeme radi ak si pri ďalšej ceste do Banskej Bystrice opäť vyberiete náš hotel. S pozdravom Ivana Melichová, hotel manager

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
correcto
El hotel esta bien ubicado y es moderno. No tiene estacionamiento para grande movilidades. El desayuno debe ser mejorado y, si bien la atención es buena en general, las personas del desayuno deberían ser mas amables y mostrar mayor predisposición.
Stayed 1 night in Feb 2018
Response from Ivana on Mar 6, 2018
Thank you for your review, we will talk to our staff to be more friendly during breakfast

10/10 Excellent

Vladimír

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Čistota , prístup zamestnacov
Stayed 1 night in Feb 2018
Response from Ivana on Feb 26, 2018
Ďakujeme Vám za Vašu recenziu a budeme radi ak sa k nám opäť vrátite.