Garden

Reviews of Araiza Hermosillo

3 out of 5
Araiza Hermosillo
Blvd Eusebio Kino No 353, Hermosillo, SON

Reviews

8.2

Very Good

Rating 10 - Excellent. 467 out of 1003 reviews" "
Rating 8 - Good. 300 out of 1003 reviews" "
Rating 6 - Okay. 121 out of 1003 reviews" "
Rating 4 - Poor. 59 out of 1003 reviews" "
Rating 2 - Terrible. 56 out of 1003 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Jacquelyn

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The exterior and interior of building as a whole is beautiful, amazing service, very hospitable. Only issue was the room, there was dirt and dust build up all over the room; it felt dirty. Bathroom had crust on the shower hose and the walls seemed to have stains that were painted over and is now peaking through. However, bed was confortable and you get what you pay for.
Stayed 1 night in Mar 2024
Response from Hotel Araiza on Mar 19, 2024
Dear Ms. JaquelynWe thank you for sharing your feedback on the aforementioned points, your opinion is very important as it allows us to improve our service levels, and provide a unique and unforgettable experience to our guests.We are sorry for the inconvenience that occurred during your stay at the hotel.Rest assured that your comments have been sent to the corresponding areas and general management, we will work on those details, I am immediately taking the necessary measures to correct and avoid this type of anomalies.I will be very grateful if you allow us to serve you again and be able to claim our service.SincerelyHotel Araiza Hermosillo

10/10 Excellent

jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is delicious Service Is great good place to stay
Stayed 1 night in Feb 2024
Response from Araiza Hermosillo on Feb 12, 2024
Dear Jorge,Thank you for taking the time to complete our satisfaction survey. We are delighted to hear that you enjoyed your stay with us and that we met your expectations. At Hoteles Araiza, we constantly strive to provide our guests with an unforgettable experience and it is very rewarding to know that we have achieved that with you.We hope to have the opportunity to welcome you back in the near future and continue to provide you with the best service possible.Best regards,

6/10 Okay

Jesus

Disliked: Staff & service
I don’t recommend staying at this property. The shower was dirty and clogged. Deficient staff, you have to beg for things and wait till the staff wants to help you out. The room did not come with blankets, and had to ask till the following because no one was staffing the fromt desk at night. There are no heating units in the room. Sad stay with them.
Stayed 3 nights in Jan 2024
Response from Hotel Araiza on Feb 2, 2024
Dear Jesus,We appreciate you sharing your comments about your stay at Araiza Hermosillo. We sincerely regret the inconvenience you experienced during your visit.We want to offer our apologies for these experiences as they do not reflect the level of service we seek to provide. In order to further address the situation and take corrective action, we would appreciate it if you could provide us with more information about your stay. Please send us additional details, such as the date of your visit and the name registered on the reservation, via email (guestserviceshmo@araizahoteles.com).We value your feedback as it helps us improve, and we want to assure you that we will take steps to provide better training to staff and prevent these situations from happening again in the future.We appreciate your understanding and hope to have the opportunity to regain your trust on your next visit.Kind regards,Araiza Hermosillo

10/10 Excellent

Roman

Stayed 1 night in Jan 2024
Response from Araiza Hermosillo on Jan 22, 2024
Estimado Roman,Muchas gracias por tomarse el tiempo de responder a nuestra encuesta. Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Agradecemos sus comentarios positivos y esperamos tener la oportunidad de recibirlo nuevamente en el futuro cercano. ¡Gracias por elegirnos para su estadía!Atentamente,

8/10 Good

EMILIO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Araiza Hermosillo on Jan 8, 2024
Estimado Emilio,Muchas gracias por tomarse el tiempo de responder a nuestra encuesta. Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Agradecemos sus comentarios positivos y esperamos tener la oportunidad de recibirlo nuevamente en el futuro cercano. ¡Gracias por elegirnos para su estadía!Atentamente,

10/10 Excellent

Ivan, Hermosillo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Araiza Hermosillo on Dec 26, 2023
Estimado Ivan,Muchas gracias por tomarse el tiempo de responder a nuestra encuesta. Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Agradecemos sus comentarios positivos y esperamos tener la oportunidad de recibirlo nuevamente en el futuro cercano. ¡Gracias por elegirnos para su estadía!Atentamente,

2/10 Terrible

Evette

Stayed 1 night in Dec 2023
Response from Araiza Hermosillo on Jan 15, 2024
Dear Evette,Thank you for taking the time to complete our satisfaction survey. We are sorry to hear that your experience was not satisfactory during your stay at our hotel. We would like to have the opportunity to speak with you to obtain more information about your experience and effectively address your concerns.We value your feedback and hope to regain your trust in our hotel in the future.Best regards,

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Araiza Hermosillo on Dec 22, 2023
Estimado Huésped,Le agradecemos haberse tomado el tiempo para compartirnos su opinión. Nos gustaría conocer más acerca de su experiencia en nuestro hotel para poder mejorar nuestro servicio y atender cualquier problema que haya tenido. Por favor, siéntase libre de contactarnos directamente para que podamos abordar cualquier preocupación que pueda tener. Esperamos tener la oportunidad de recibirlo nuevamente en el futuro cercano.Atentamente,

10/10 Excellent

Jose

Stayed 1 night in Dec 2023
Response from Araiza Hermosillo on Dec 12, 2023
Dear Jose,Thank you for taking the time to complete our satisfaction survey. We are delighted to hear that you enjoyed your stay with us and that we met your expectations. At Hoteles Araiza, we constantly strive to provide our guests with an unforgettable experience and it is very rewarding to know that we have achieved that with you.We hope to have the opportunity to welcome you back in the near future and continue to provide you with the best service possible.Best regards,

4/10 Poor

Rodolfo

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room cleanliness was terrible, carpet was extremely dirt and bathroom floor and walls were terrible, looks old and with dirt build up, aslo shower pipes were clogh Been in this hotel before and rooms does looks a lot better than this time
Stayed 1 night in Dec 2023
Response from Hotel Araiza on Dec 9, 2023
Estimado Sr. RodolfoAgradecemos que haya tomado el tiempo de compartir sus comentarios sobre su experiencia en Araiza Hermosillo. Lamentamos sinceramente escuchar sobre los inconvenientes que experimentó durante su estancia.Tomaremos nota de sus observaciones sobre la falta de suministros y la limpieza en la habitación. Esto no refleja nuestros estándares habituales y trabajaremos diligentemente para abordar y mejorar estos aspectos.Es alentador saber que el personal y el servicio fueron de su agrado. Sin embargo, entendemos que la experiencia en general no cumplió con sus expectativas, y por ello, nos disculpamos sinceramente.Si hay algo más en lo que podamos mejorar o si tiene alguna preferencia específica para futuras visitas, no dude en hacérnoslo saber. Estamos comprometidos en garantizar una experiencia más satisfactoria en Araiza Hermosillo.Esperamos tener la oportunidad de recibirle nuevamente y brindarle una experiencia mejorada en el futuro.Saludos cordiales,Araiza Hermosillo

10/10 Excellent

Beatriz

Stayed 1 night in Dec 2023
Response from Araiza Hermosillo on Dec 26, 2023
Estimada Beatriz,Muchas gracias por tomarse el tiempo de responder a nuestra encuesta. Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Agradecemos sus comentarios positivos y esperamos tener la oportunidad de recibirlo nuevamente en el futuro cercano. ¡Gracias por elegirnos para su estadía!Atentamente,

6/10 Okay

Luis Esteban

Stayed 3 nights in Nov 2023
Response from Araiza Hermosillo on Nov 21, 2023
Estimado Luis,Le agradecemos haberse tomado el tiempo para compartirnos su opinión. Nos gustaría conocer más acerca de su experiencia en nuestro hotel para poder mejorar nuestro servicio y atender cualquier problema que haya tenido. Por favor, siéntase libre de contactarnos directamente para que podamos abordar cualquier preocupación que pueda tener. Esperamos tener la oportunidad de recibirlo nuevamente en el futuro cercano.Atentamente,

10/10 Excellent

Ricardo

Traveled with partner
Muy buena
Stayed 2 nights in Oct 2023
Response from Araiza Hermosillo on Oct 30, 2023
Estimado Ricardo,Muchas gracias por tomarse el tiempo de responder a nuestra encuesta. Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Agradecemos sus comentarios positivos y esperamos tener la oportunidad de recibirlo nuevamente en el futuro cercano. ¡Gracias por elegirnos para su estadía!Atentamente,

10/10 Excellent

Douglas

Stayed 1 night in Oct 2023
Response from Araiza Hermosillo on Oct 25, 2023
Dear Douglas,Thank you for taking the time to complete our satisfaction survey. We are delighted to hear that you enjoyed your stay with us and that we met your expectations. At Hoteles Araiza, we constantly strive to provide our guests with an unforgettable experience and it is very rewarding to know that we have achieved that with you.We hope to have the opportunity to welcome you back in the near future and continue to provide you with the best service possible.Best regards,

8/10 Good

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Araiza Hermosillo on Oct 13, 2023
Dear Kenneth,Thank you for your positive feedback about your stay with us. We appreciate your support and hope to have the pleasure of hosting you on your next visit to Hermosillo. If you have any further comments or suggestions, please feel free to share them with us.Best regards,

10/10 Excellent

Francisco

Stayed 1 night in Sep 2023
Response from Araiza Hermosillo on Nov 1, 2023
Estimado Francisco,Muchas gracias por tomarse el tiempo de responder a nuestra encuesta. Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Agradecemos sus comentarios positivos y esperamos tener la oportunidad de recibirlo nuevamente en el futuro cercano. ¡Gracias por elegirnos para su estadía!Atentamente,

10/10 Excellent

GASPAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
Stayed 1 night in Sep 2023
Response from Araiza Hermosillo on Sep 21, 2023
Dear Gaspar,Thank you for taking the time to complete our satisfaction survey. We are delighted to hear that you enjoyed your stay with us and that we met your expectations. At Hoteles Araiza, we constantly strive to provide our guests with an unforgettable experience and it is very rewarding to know that we have achieved that with you.We hope to have the opportunity to welcome you back in the near future and continue to provide you with the best service possible.Best regards,

2/10 Terrible

Laura, Nogales

Liked: Cleanliness
No parking at night And a lot of noise
Stayed 1 night in Aug 2023
Response from Araiza Hermosillo on Sep 26, 2023
Dear Laura,Thank you for sharing your feedback about your stay at Hotel Araiza Hermosillo. We're sorry to hear that you encountered issues with parking availability at night and noise during your stay.Your comments are important to us, and we apologize for any inconvenience you experienced. We'll take your feedback into consideration to improve our services and address these concerns for future guests.If you decide to stay with us again, please don't hesitate to reach out if you have any specific requests or concerns. We're here to ensure that your stay is as comfortable as possible.Warm regards,

10/10 Excellent

Gricelda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great like always
Stayed 2 nights in Sep 2023
Response from Araiza Hermosillo on Sep 12, 2023
Dear Gricelda,Thank you for taking the time to complete our satisfaction survey. We are delighted to hear that you enjoyed your stay with us and that we met your expectations. At Hoteles Araiza, we constantly strive to provide our guests with an unforgettable experience and it is very rewarding to know that we have achieved that with you.We hope to have the opportunity to welcome you back in the near future and continue to provide you with the best service possible.Best regards,

8/10 Good

Bernard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean, staff helpfull
Stayed 2 nights in Aug 2023
Response from Araiza Hermosillo on Aug 25, 2023
Dear Bernard,Thank you for taking the time to complete our satisfaction survey. We are delighted to hear that you enjoyed your stay with us and that we met your expectations. At Hoteles Araiza, we constantly strive to provide our guests with an unforgettable experience and it is very rewarding to know that we have achieved that with you.We hope to have the opportunity to welcome you back in the near future and continue to provide you with the best service possible.Best regards,

6/10 Okay

Ernesto

Stayed 2 nights in Aug 2023
Response from Araiza Hermosillo on Sep 4, 2023
Estimado Ernesto,Le agradecemos haberse tomado el tiempo para compartirnos su opinión. Nos gustaría conocer más acerca de su experiencia en nuestro hotel para poder mejorar nuestro servicio y atender cualquier problema que haya tenido. Por favor, siéntase libre de contactarnos directamente para que podamos abordar cualquier preocupación que pueda tener. Esperamos tener la oportunidad de recibirlo nuevamente en el futuro cercano.Atentamente,

10/10 Excellent

Carolyn, New York

Stayed 1 night in Aug 2023
Response from Araiza Hermosillo on Sep 2, 2023
Dear Carolyn,Thank you for taking the time to complete our satisfaction survey. We are delighted to hear that you enjoyed your stay with us and that we met your expectations. At Hoteles Araiza, we constantly strive to provide our guests with an unforgettable experience and it is very rewarding to know that we have achieved that with you.We hope to have the opportunity to welcome you back in the near future and continue to provide you with the best service possible.Best regards,

4/10 Poor

EL

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service
They had issues with the door knob , and they make us wait outside on the heat instead of offering a better room with no issues
Stayed 1 night in Aug 2023
Response from Araiza Hermosillo on Aug 12, 2023
Dear Denis,Thank you for taking the time to complete our satisfaction survey. We are sorry to hear that we did not meet your expectations during your stay at our hotel. We want you to know that your feedback is of great importance to us as it helps us improve our services and ensure that all our guests have an unforgettable experience.We would like to have the opportunity to speak with you about your experience and ensure that we can address your concerns. If possible, please contact us so we can provide you with an immediate solution.We hope to have the opportunity to serve you again in the future and demonstrate our commitment to customer satisfaction.Sincerely,

8/10 Good

Gabriela

Stayed 2 nights in Jul 2023
Response from Araiza Hermosillo on Jul 25, 2023
Estimada Gabriela,Le agradecemos sinceramente su evaluación positiva. Es un honor para nosotros saber que tuvo una buena experiencia durante su estancia en nuestro hotel. Su satisfacción es nuestra mayor recompensa.En Araiza Hermosillo trabajamos constantemente para ofrecer un servicio de calidad y garantizar que nuestros huéspedes se sientan bienvenidos y atendidos en todo momento.Gracias por elegirnos y por compartir su experiencia. Esperamos tener el gusto de recibirle nuevamente en el futuro.¡Gracias por su preferencia!Atentamente,

8/10 Good

Gricelda

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Araiza Hermosillo on Jul 4, 2023
Estimada Gricelda,Agradecemos sinceramente su visita a nuestro hotel en Hermosillo. Queremos expresar nuestro agradecimiento por su preferencia y por compartir su experiencia con nosotros.Esperamos contar con el privilegio de recibirla nuevamente en el futuro y seguir siendo su elección preferida durante sus visitas a Hermosillo.Atentamente,

2/10 Terrible

Ruben

Stayed 1 night in Jul 2023
Response from Araiza Hermosillo on Jul 22, 2023
Estimado Ruben,Gracias por tomarse el tiempo de completar nuestra encuesta de satisfacción. Lamentamos saber que su experiencia no fue satisfactoria durante su estancia en nuestro hotel. Nos gustaría tener la oportunidad de hablar con usted para obtener más información sobre su experiencia y poder abordar sus inquietudes de manera efectiva.Si es posible, por favor comuníquese con nosotros directamente a través de [correo electrónico/teléfono], para poder obtener más detalles sobre su experiencia y brindarle una solución inmediata.Valoramos mucho sus comentarios y esperamos poder recuperar su confianza en nuestro hotel en el futuro.Atentamente,

4/10 Poor

ALEJANDRO, PHOENIX

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The pool was very dirty, there was a stinky sewer drain spilling to the front parking lot, next to the restaurant. Breakfast was almost 300 pesos per person. At least that was good.
Stayed 1 night in Jun 2023
Response from Araiza Hermosillo on Jun 29, 2023
Dear Mr. AlejandroWe thank you for taking the time to share your opinion about Hotel Araiza Hermosillo.We reiterate our sincere apologies for not having had the comfort you deserve and for the inconvenience regarding the appearance of the pool.We look forward to serving you again and providing the quality service to which we are accustomed.On your next visit to the city, please contact our Guest Services Department to reserve and be able to give you a preferential price in our remodeled rooms called executive rooms to provide you with a better experience.Do not hesitate to contact us for any comment or doubt, it will be our pleasure to assist you personally.Greetings,Guest Service.

4/10 Poor

Mayra Carolina

Traveled with family and small children
Disliked: Staff & service
I didn't like that it took for ever for them to give me my room when I already have made a reservation online, I had to ask them multiple times if the room was ready.
Stayed 1 night in Jun 2023
Response from Araiza Hermosillo on Jun 26, 2023
Dear MayraWe thank you for sharing your feedback on the points mentioned, your opinion is very important as it allows us to improve our service levels, and provide a unique and unforgettable experience to our guests.We are sorry for the inconvenience you experienced during your stay at the hotel. Rest assured that your comments have been sent to the corresponding areas and general management, we will work on those details.On your next visit to the city, please contact us to book and give you a better experience.Do not hesitate to contact us for any comment or doubt, it will be our pleasure to assist you personally.Greetings,Guest Service.

10/10 Excellent

Patrick, Florence

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
it was my first time staying at this hotel, the property was fantastic in everyway. I will definitely be staying here on future trips.
Stayed 3 nights in Jun 2023
Response from Araiza Her,mosillo on Jun 21, 2023
Dear Patrick,Thank you for choosing to stay at Araiza Hermosillo and for taking the time to share your feedback. We are delighted to hear that your first experience with us was fantastic in every way.At Araiza Hermosillo, we strive to provide our guests with exceptional service and a memorable stay. We are thrilled to know that we have met your expectations and that you plan on returning for future trips. Your satisfaction is our top priority, and we look forward to welcoming you back with the same level of excellence.Thank you once again for your kind words, and we can't wait to have you as our guest again soon.Best regards,

10/10 Excellent

Bernard

Liked: Staff & service, property conditions & facilities
Staff was nice, hotel was cleaned
Stayed 2 nights in Jun 2023
Response from Araiza Hermosillo on Jun 19, 2023
Estimado Bernard,Muchas gracias por tomarse el tiempo de responder a nuestra encuesta. Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Agradecemos sus comentarios positivos y esperamos tener la oportunidad de recibirlo nuevamente en el futuro cercano. ¡Gracias por elegirnos para su estadía!Atentamente,

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly hotel , clean rooms abd nice staff-
Stayed 3 nights in Jun 2023
Response from Araiza Hermosillo on Jun 17, 2023
Dear Bernard,Thank you for your feedback on your recent stay at Araiza Hermosillo. We are delighted to hear that you found our hotel to be very friendly with clean rooms and a nice staff. Your positive comments are greatly appreciated.We strive to provide exceptional service and a pleasant experience for all our guests, and it is rewarding to know that we met your expectations. Your satisfaction is our top priority.We look forward to welcoming you back to Araiza Hermosillo in the future. If you have any further suggestions or requests, please do not hesitate to let us know. We are here to ensure you have a memorable stay.Thank you again for choosing Araiza Hermosillo.Best regards,

10/10 Excellent

Juan

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay in Ariaza. Everything was perfect, from breakfast to the room. I wanted to stay more days.
Stayed 1 night in Jun 2023
Response from Araiza Hermosillo on Jun 13, 2023
Dear Juan,Thank you for sharing your positive feedback about your recent stay at Araiza Hermosillo. We're delighted to hear that you had an enjoyable experience and that everything, from breakfast to the room, met your expectations. We're sorry to hear that you couldn't extend your stay, but we hope to have the opportunity to welcome you back in the future for a longer visit.Should you have any further comments or questions, please don't hesitate to reach out.Best regards,

6/10 Okay

Enrique Gamiz

Liked: Cleanliness, staff & service
Security door did not close
Stayed 1 night in May 2023
Response from Hotel Araiza on May 26, 2023
Estimado Sr. EnriqueGracias por su tiempo al completar nuestra encuesta. Lamentamos mucho saber que no hemos cumplido con sus expectativas durante su estancia en nuestro hotel. Queremos que sepa que sus comentarios son de gran importancia para nosotros, ya que nos ayudan a mejorar nuestros servicios y asegurarnos de que todos nuestros huéspedes tengan una experiencia inolvidable.Esperamos poder tener la oportunidad de atenderlo nuevamente en el futuro y demostrarle nuestro compromiso con la satisfacción del cliente.Atentamente,Araiza Hermosillo

4/10 Poor

Brian

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
the main entry looks magnificent and staff was really nice but the rooms were dirty, the carpet looks like it hasn't been cleaned in a long time, there was dust everywhere and i even had to clean out the a/c filter because it was clogged and because of that it wasnt blowing cold air. For the price of $80 a night i expect alot more
Stayed 1 night in May 2023
Response from Hotel Araiza on May 29, 2023
Estimado Sr. BrianLe agradecemos por compartir su retroalimentación sobre los puntos mencionados, su opinión es muy importante ya que nos permite mejorar nuestros niveles de servicio, y proveer una experiencia única e inolvidable a nuestros huéspedes.Sentimos el inconveniente que pasó durante su estancia en el hotel.Tenga por seguro que sus comentarios se han hecho llegar a las áreas correspondientes y gerencia general, trabajaremos en esos detalles.No dude en contactarnos por cualquier comentario o duda, será nuestro placer atenderla personalmente.Saludos,Servicio a Huéspedes

10/10 Excellent

Roberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio y aire acondicionado
Stayed 1 night in May 2023
Response from Araiza Hermosillo on May 24, 2023
¡Muchas gracias, Roberto! Nos complace enormemente saber que ha disfrutado de nuestro excelente servicio y que el aire acondicionado ha cumplido sus expectativas. Agradecemos sus amables palabras y esperamos tener el honor de recibirlo nuevamente en Hotel Araiza Hermosillo en futuras ocasiones. Estaremos encantados de atenderlo con la misma calidez y calidad que nos distinguen. Si requiere alguna otra información o asistencia, por favor no dude en comunicárnoslo. ¡Le deseamos un maravilloso día!

8/10 Good

Rafael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Araiza Hermosillo on May 18, 2023
Dear Rafael,Thank you for taking the time to complete our satisfaction survey. We are delighted to hear that you enjoyed your stay with us and that we met your expectations. At Hoteles Araiza, we constantly strive to provide our guests with an unforgettable experience and it is very rewarding to know that we have achieved that with you.We hope to have the opportunity to welcome you back in the near future and continue to provide you with the best service possible.

10/10 Excellent

karla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Araiza Hermosillo on May 9, 2023
Estimada Karla,Muchas gracias por tomarse el tiempo de responder a nuestra encuesta. Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Agradecemos sus comentarios positivos y esperamos tener la oportunidad de recibirlo nuevamente en el futuro cercano. ¡Gracias por elegirnos para su estadía!

8/10 Good

Enrique

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Araiza Hermosillo on May 9, 2023
Estimado Enrique,Muchas gracias por tomarse el tiempo de responder a nuestra encuesta. Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Agradecemos sus comentarios positivos y esperamos tener la oportunidad de recibirlo nuevamente en el futuro cercano. ¡Gracias por elegirnos para su estadía!

8/10 Good

Terry

Stayed 1 night in May 2023
Response from Araiza Hermosillo on May 8, 2023
Estimado Terry,Muchas gracias por tomarse el tiempo de responder a nuestra encuesta. Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Agradecemos sus comentarios positivos y esperamos tener la oportunidad de recibirlo nuevamente en el futuro cercano. ¡Gracias por elegirnos para su estadía!Atentamente,Araiza Hermosillo

10/10 Excellent

Julissa, TUCSON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice helpful staff, clean facilities. Quiet and AC works amazing. I will definitely stay here again. Recommended to all !
Stayed 1 night in Apr 2023
Response from Araiza Hermosillo on May 2, 2023
Dear Julissa,Thank you for taking the time to complete our satisfaction survey. We are delighted to hear that you enjoyed your stay with us and that we met your expectations. At Hoteles Araiza, we constantly strive to provide our guests with an unforgettable experience and it is very rewarding to know that we have achieved that with you.We hope to have the opportunity to welcome you back in the near future and continue to provide you with the best service possible.

10/10 Excellent

Syed

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything super
Stayed 3 nights in Apr 2023
Response from Araiza Hermosillo on Apr 24, 2023
Dear Syed,Thank you for taking the time to complete our satisfaction survey. We are delighted to hear that you enjoyed your stay with us and that we met your expectations. At Hoteles Araiza, we constantly strive to provide our guests with an unforgettable experience and it is very rewarding to know that we have achieved that with you.We hope to have the opportunity to welcome you back in the near future and continue to provide you with the best service possible.

10/10 Excellent

Christine

Stayed 11 nights in Apr 2023
Response from Araiza Hermosillo on May 8, 2023
Dear Christine,Thank you for taking the time to complete our satisfaction survey. We are delighted to hear that you enjoyed your stay with us and that we met your expectations. At Hoteles Araiza, we constantly strive to provide our guests with an unforgettable experience and it is very rewarding to know that we have achieved that with you.We hope to have the opportunity to welcome you back in the near future and continue to provide you with the best service possible.

10/10 Excellent

Dunia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Araiza Hermosillo on Apr 17, 2023
Dear Dunia,Thank you for taking the time to complete our satisfaction survey. We are delighted to hear that you enjoyed your stay with us and that we met your expectations. At Hoteles Araiza, we constantly strive to provide our guests with an unforgettable experience and it is very rewarding to know that we have achieved that with you.We hope to have the opportunity to welcome you back in the near future and continue to provide you with the best service possible.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
My initial Araiza visit
All was very good EXCEPT the smell of the water in the bathroom sink...sulfur type smell.....and one faucet did not work in the bathroom sink.
Stayed 5 nights in Apr 2023
Response from Dear guest on Apr 12, 2023
Dear guestWe thank you for sharing your feedback on the aforementioned points, your opinion is very important as it allows us to improve our service levels, and provide a unique and unforgettable experience to our guests.We are sorry for the inconvenience you experienced during your stay at the hotel. Rest assured that your comments have been sent to the corresponding areas and general management, we will work on those details.Do not hesitate to contact us for any comment or doubt, it will be our pleasure to assist you personally.Greetings,Guest Service.

6/10 Okay

Gilberto

Stayed 1 night in Apr 2023
Response from Araiza Hermosillo on Apr 10, 2023
Dear Gilberto,Thank you for taking the time to complete our satisfaction survey. We are sorry to hear that we did not meet your expectations during your stay at our hotel. We want you to know that your feedback is of great importance to us as it helps us improve our services and ensure that all our guests have an unforgettable experience.We would like to have the opportunity to speak with you about your experience and ensure that we can address your concerns. If possible, please contact us directly, so we can provide you with an immediate solution.We hope to have the opportunity to serve you again in the future and demonstrate our commitment to customer satisfaction.

10/10 Excellent

Eric, Chandler

Liked: Cleanliness, staff & service, property conditions & facilities
The room was comfortable at a great price
Stayed 5 nights in Mar 2023
Response from Araiza Hermosillo on Mar 28, 2023
Dear Eric,Thank you for taking the time to complete our satisfaction survey. We are delighted to hear that you enjoyed your stay with us and that we met your expectations. At Hoteles Araiza, we constantly strive to provide our guests with an unforgettable experience and it is very rewarding to know that we have achieved that with you.We hope to have the opportunity to welcome you back in the near future and continue to provide you with the best service possible.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great hotel for the price.
Stayed 2 nights in Mar 2023
Response from Araiza Hermosillo on Mar 27, 2023
Dear Jose,Thank you for taking the time to complete our satisfaction survey. We are delighted to hear that you enjoyed your stay with us and that we met your expectations. At Hoteles Araiza, we constantly strive to provide our guests with an unforgettable experience and it is very rewarding to know that we have achieved that with you.We hope to have the opportunity to welcome you back in the near future and continue to provide you with the best service possible.

10/10 Excellent

MARCO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel. Great service. Great food.
Stayed 3 nights in Mar 2023
Response from Araiza Hermosillo on Mar 27, 2023
Dear Marco,Thank you for taking the time to complete our satisfaction survey. We are delighted to hear that you enjoyed your stay with us and that we met your expectations. At Hoteles Araiza, we constantly strive to provide our guests with an unforgettable experience and it is very rewarding to know that we have achieved that with you.We hope to have the opportunity to welcome you back in the near future and continue to provide you with the best service possible.

10/10 Excellent

jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
always good service and good food
Stayed 2 nights in Mar 2023
Response from Araiza Hermosillo on Mar 27, 2023
Dear Jorge,Thank you for taking the time to complete our satisfaction survey. We are delighted to hear that you enjoyed your stay with us and that we met your expectations. At Hoteles Araiza, we constantly strive to provide our guests with an unforgettable experience and it is very rewarding to know that we have achieved that with you.We hope to have the opportunity to welcome you back in the near future and continue to provide you with the best service possible.Best regards,Araiza Hermosillo

10/10 Excellent

Kate

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and modern. Kids loved having a pool. Staff was friendly and accommodating, even for parking our big trailer overnight. We would stay again!
Stayed 1 night in Mar 2023
Response from Araiza Hermosillo on Mar 15, 2023
Dear KateWe thank you for taking the time to express your opinion about Hotel Araiza. We look forward to the opportunity to offer you our hospitality again and make your stay as pleasant as possible