Ratings based on 174 Verified Reviews

4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, AZ

Good for business

Posted Mar 16, 2017
If you are in town for business and not to concerned about tourist activities then this hotel is well suited for your stay. There is one or two decent restaurants within walking distance, but the in hotel restaurant is well suited for all meals. The facility is quite, clean and equipped for the business traveler. The staff is very helpful and attentive .
4 out of 5
Recommended
for Everyone
by A verified traveler from gilbert az

Great

Posted Feb 14, 2017
Good service the room it's very good side a very clean
Comment from Hotel Management
Feb 28, 2017 by Community Manager , Hotel Management
Hi Art! Thank you for taking the time to leave us these good comments about our hotel as they are very important to us. We hope to see you again soon. Regards!
1 out of 5
by A verified traveler from Quebec

Terrible service

Posted Feb 11, 2017
Terrible room service and food prices. I used to stay once a month, never again.l
4 out of 5
by A verified traveler

Posted Nov 28, 2016 on Hotels
The hotel staff was friendly. Caleb at the front desk was helpful.
Comment from Hotel Management
Dec 2, 2016 by General Manager, Hotel Management
Hi, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
3 out of 5
Recommended
for Everyone
by A verified traveler from Baldwin, Etats-Unis d'Amérique

Paper thin walls

Posted Nov 12, 2016
Location: Great central location.
I like this hotel, but privacy is very limited. Whether in the bathroom or in the bedroom, you can hear everything going on in the room/bathroom next door or in the hallway. At this point, I don't think there is anything they can do about it. It is a very nice property otherwise.
Comment from Hotel Management
Nov 14, 2016 by Community Manager , Hotel Management
Hi Mitchell, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Very nice hotel!

Posted Sep 26, 2016
It was a great experience, good location and very friendly staff. I will highly recommend it .
Comment from Hotel Management
Sep 30, 2016 by Community Manager , Hotel Management
Hi Nini, Thank you for staying with us! We take great care to make our guests' stay as pleasant as possible, and we appreciate your comments.
5 out of 5
Recommended
for Everyone
by A verified traveler

Best luxury hotel in Hermosillo

Posted Sep 11, 2016
If you're looking to stay in a super relaxing place, Hotel Lucerna is the hotel for you. Super clean, filled with amenities similar to what I'm used to in the US. Nice pool, friendly staff and central location make this a great place to stay. Breakfast buffet was amazing as well. Rooms were spacious, beautiful and clean. I highly recommend Hotel Lucerna!
Comment from Hotel Management
Sep 23, 2016 by Community Manager , Hotel Management
Hi, Thank you for staying with us! We take great care to make our guests' stay as pleasant as possible, and we appreciate your comments.
3 out of 5
by A verified traveler

Bedbugs and denial from the staff

Posted Sep 8, 2016 on Orbitz
Bedbugs and denial from the staff. Good location though.
Comment from Hotel Management
Sep 23, 2016 by Community Manager , Hotel Management
Hi, Thank you for staying with us! We take great care to make our guests' stay as pleasant as possible, and we appreciate your comments.
4 out of 5
Recommended
for Everyone
by A verified traveler from Quebec

Laura Quebec

Posted Jul 30, 2016
Pros: Location
Cons: Bell boy welcome and check in staff.
This has been my hotel choice for my business in Hermosilllo, However, this time I was disappointed about the unfriendly welcome, and my room smelled bad/humidity, and height of TV was very uncomfortable to watch.
5 out of 5
by Jean from Scottsdale

Great Hotel in Hermosillos

Posted Jul 16, 2016 on Hotels
My husband and I stayed at the Lucerna in Hermosillo on our way to the town of Alamos. It was a wonderful property. The rooms were comfortable and very clean. The staff was helpful and most spoke some English. Would definitely stay there again.