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Reviews of Hotel Lucerna Hermosillo

4 out of 5
Hotel Lucerna Hermosillo
Blvd. Paseo Rio Sonora Nte. 98, Col. Proyecto Rio Sonora, Hermosillo, SON

Reviews

9.0

Wonderful

Rating 10 - Excellent. 659 out of 974 reviews" "
Rating 8 - Good. 193 out of 974 reviews" "
Rating 6 - Okay. 56 out of 974 reviews" "
Rating 4 - Poor. 34 out of 974 reviews" "
Rating 2 - Terrible. 32 out of 974 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 2 nights in Feb 2024
Response from Hotel Lucerna Hermosillo on Apr 18, 2024
Dear guest:Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Leda

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just have a bad experience with the food
Stayed 2 nights in Apr 2024
Response from Hotel Lucerna Hermosillo on Apr 8, 2024
Dear guestThank you for staying with us and share your coments that help us to improve our service, hope to see you soon.

10/10 Excellent

Jose De Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Mar 2024
Response from Hotel Lucerna Hermosillo on Apr 2, 2024
Apreciable huésped, le agradecemos sus comentarios y esperamos recibirlo nuevamente con nosotros en esta su casa.

8/10 Good

Alberto

Business traveler
Liked: Cleanliness, staff & service
The gym had Equipment down
Stayed 2 nights in Mar 2024
Response from Hotel Lucerna Hermosillo on Mar 20, 2024
Dear guest:Thank you for staying with us, we appreciate your feedback, hope to see you soon.

10/10 Excellent

Lisette

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, SAFE & quiet. Highly recommend this hotel.
Stayed 1 night in Mar 2024
Response from Hotel Lucerna Hermosillo on Mar 20, 2024
Dear guest:Thank you for staying with us, we appreciate your feedback, hope to see you soon.

4/10 Poor

Lupita

Business traveler
Liked: Staff & service
No tenía suficientes toallas shampoo y jabones estaban usados en la mitad. Grifo de agua salía para todas partes . Esta vez no tenían bien servicio mi 5ta vez que me ospwdo aquí no se si lo volviera a utilizar
Stayed 1 night in Mar 2024
Response from Hotel Lucerna Hermosillo on Mar 20, 2024
Apreciable huésped:Le agradecemos sus comentarios que nos sirva para mejora de nuestros servicios, le ofrecemos una disculpa por los inconvenientes y esperamos nos de la oportunidad de volver a recibirlos nuevamente con nosotros.

10/10 Excellent

manuel mata

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location friendliness
Stayed 1 night in Mar 2024
Response from Hotel Lucerna Hermosillo on Mar 13, 2024
Apreciable huésped:Le agradecemos sus comentarios y esperamos volver a recibirlos con nosotros.

10/10 Excellent

Jose

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and great service
Stayed 1 night in Feb 2024
Response from Hotel Lucerna Hermosillo on Mar 1, 2024
Dear guest:Thank you for staying with us wee appreciate your feedback

8/10 Good

Adrian Sr.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Expedia vip access is false, nice hotel and staff though
Stayed 2 nights in Feb 2024
Response from Hotel Lucerna Hermosillo on Feb 29, 2024
Dear guest :Thank you for staying with us, we appreciate your feedback

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff
Stayed 2 nights in Jan 2024
Response from Hotel Lucerna Hermosillo on Feb 10, 2024
Dear guest:Thank you for staying with us, we appreciate your feedback

10/10 Excellent

rossana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hotel Lucerna Hermosillo on Jan 31, 2024
Apreciable huésped, le agradecemos su evaluación y la esperamos pronto con nosotros.

6/10 Okay

fernanda

Stayed 5 nights in Dec 2023
Response from Hotel Lucerna Hermosillo on Jan 31, 2024
Apreciable huésped, le agradecemos su evaluación y la esperamos pronto con nosotros.

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Lucerna Hermosillo on Jan 19, 2024
Apreciable huésped:Le agradecemos por su preferencia y esperamos volver a recibirlo con nosotros.

8/10 Good

SANDRA

Stayed 2 nights in Dec 2023
Response from Hotel Lucerna Hermosillo on Jan 19, 2024
Apreciable huésped:Le agradecemos por su preferencia y esperamos volver a recibirlo con nosotros.

10/10 Excellent

Gabriel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La actitud de servicio al cliente fue excepcional durante el unico día de mi estancia.
Stayed 1 night in Dec 2023
Response from Hotel Lucerna Hermosillo on Jan 19, 2024
Apreciable huésped:Le agradecemos por su preferencia y esperamos volver a recibirlo con nosotros.

10/10 Excellent

ZERBEL

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel Lucerna Hermosillo on Feb 14, 2024
Apreciable huésped, le agradecemos sus comentarios y esperamos volver a recibirlos con nosotros.

6/10 Okay

Luis

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Old and rundown
Stayed 1 night in Nov 2023
Response from Hotel Lucerna Hermosillo on Jan 19, 2024
Dear guest:Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Sixto

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 5 nights in Nov 2023
Response from Hotel Lucerna Hermosillo on Dec 4, 2023
Dear guest:Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Zulma

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
✅
Stayed 2 nights in Nov 2023
Response from Hotel Lucerna Hermosillo on Nov 13, 2023
Apreciable huésped:Le agradecemos sus comentarios y lo esperamos nuevamente con nosotros.

2/10 Terrible

Ricardo, Tucson

Business traveler, Traveled with family
Disliked: Staff & service
I did not like anything. No me gusto nada
Stayed 1 night in Nov 2023
Response from Hotel Lucerna Hermosillo on Nov 13, 2023
Apreciable huésped:Le agradecemos sus comentarios y lamentamos saber que su estancia no fue de su agrado, si nos pudiera compartir mayor información para evitar esto vuelva a ocurrir seria de mucha utilidad para nosotros y le aseguro que haremos todo lo posible para que no se vuelvan a repetir.

10/10 Excellent

Sonya Y

Liked: Cleanliness, staff & service, amenities
El equipo de Lucerna sumamente lindo
Stayed 1 night in Nov 2023
Response from Hotel Lucerna Hermosillo on Nov 13, 2023
Apreciable huésped:Le agradecemos sus comentarios y lo esperamos nuevamente con nosotros.

10/10 Excellent

Robert

Stayed 2 nights in Nov 2023
Response from Hotel Lucerna Hermosillo on Nov 8, 2023
Estimado huésped:Le agradecemos sus comentarios y los esperamos nuevamente con nosotros.

10/10 Excellent

Miguel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, I thought breakfast was included but it’s separate & the parking is very difficult & tight spaces
Stayed 2 nights in Oct 2023
Response from Hotel Lucerna Hermosillo on Oct 31, 2023
Dear guest:Thank you for staying with us, we appreciate your feedback

10/10 Excellent

anali

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it!
Stayed 1 night in Oct 2023
Response from Hotel Lucerna Hermosillo on Oct 31, 2023
Dear guest:Thank you for staying with us, we appreciate your feedback

6/10 Okay

Lupita

Liked: Cleanliness
Disliked: Property conditions & facilities
Clean but room need a little maintenance. Toilets seats are torn, drawers are broken
Stayed 1 night in Oct 2023
Response from Hotel Lucerna Hermosillo on Oct 31, 2023
Dear guest:Thank you for staying with us, we appreciate your feedback

4/10 Poor

Lupita

Liked: Cleanliness, property conditions & facilities
Very close to hospital, stores restaurants
Stayed 1 night in Oct 2023
Response from Hotel Lucerna Hermosillo on Oct 31, 2023
Dear guest:Thank you for staying with us, we appreciate your feedback

10/10 Excellent

Isela

Business traveler
Love your chain and will continue to patronize, support and promote however you need to focus on bed sheets they were old and worn out! A few other small things that look old and dusty by the elevators pls focus on refreshing the look. Thank you!
Stayed 1 night in Oct 2023
Response from Hotel Lucerna Hermosillo on Oct 27, 2023
Dear guest:Thank you for staying with us, we appreciate your feedback

8/10 Good

Herbert, Rancho Cucamonga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, comfortable stay!
Stayed 2 nights in Oct 2023
Response from Hotel Lucerna Hermosillo on Oct 19, 2023
Dear guest:Thank you for staying with us we appreciate your feedback.

10/10 Excellent

Zachary

Traveled with partner
Liked: Amenities
Great experience
Stayed 3 nights in Oct 2023
Response from Hotel Lucerna Hermosillo on Oct 19, 2023
Dear guest:Thank you for staying with us we appreciate your feedback.

10/10 Excellent

Carmen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like a lot
Stayed 1 night in Oct 2023
Response from Hotel Lucerna Hermosillo on Oct 19, 2023
Dear guest:Thank you for staying with us we appreciate your feedback.

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and services were great!
Stayed 2 nights in Oct 2023
Response from Hotel Lucerna Hermosillo on Oct 19, 2023
Dear guest:Thank you for staying with us we appreciate your feedback.

10/10 Excellent

Rebeca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service very nice staff.
Stayed 2 nights in Oct 2023
Response from Hotel Lucerna Hermosillo on Oct 19, 2023
Dear guest:Thank you for staying with us we appreciate your feedback.

10/10 Excellent

Miguel

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very good hotel
Stayed 1 night in Oct 2023
Response from Hotel Lucerna Hermosillo on Oct 19, 2023
Dear guest:Thank you for staying with us we appreciate your feedback.

10/10 Excellent

CYNDI

Stayed 1 night in Oct 2023
Response from Hotel Lucerna Hermosillo on Oct 31, 2023
Dear guest:Thank you for staying with us, we appreciate your feedback

10/10 Excellent

Javier

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel Lucerna Hermosillo on Oct 11, 2023
Apreciable huésped, le agradecemos sus comentarios y esperamos volver a recibirlo con nosotros.

10/10 Excellent

Cristian

Stayed 1 night in Sep 2023
Response from Hotel Lucerna Hermosillo on Oct 23, 2023
Apreciable huésped, le agradecemos sus comentarios y esperamos recibirle nuevamente en esta su casa.

6/10 Okay

Omar, San Diego

Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from Hotel Lucerna Hermosillo on Sep 23, 2023
Apreciable huésped le agradecemos sus comentarios y esperamos recibirlo nuevamente con nosotros.

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
muy amable el personal, el lugar muy comodo y limpio
Stayed 1 night in Aug 2023
Response from Hotel Lucerna Hermosillo on Aug 31, 2023
Apreciable huésped, le agradecemos su comentarios y esperamos volver a recibirla en esta su casa.

10/10 Excellent

Emma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People is nice, food is great my only complaint is there were no wash towels
Stayed 1 night in Aug 2023
Response from Hotel Lucerna Hermosillo on Aug 22, 2023
Dear guest:Thank you for staying with us, we appreciate your feedback. hope to see you soon.

8/10 Good

Pablo

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Close to down town and government offices
Stayed 1 night in Jul 2023
Response from Hotel Lucerna Hermosillo on Jul 31, 2023
Dear guest:Thank you for staying with us, we appreciate your feedback, hope to see you soon.

8/10 Good

Alberto, Gilbert

Liked: Cleanliness, staff & service
Enjoyed my stay but property needs to improve food quality and pool area like chairs need to be cleaned. Bird poop was disgusting. Overall nice hotel.
Stayed 7 nights in Jul 2023
Response from Hotel Lucerna Hermosillo on Jul 31, 2023
Dear guest:Thank you for staying with us, we appreciate your feedback, hope to see you soon.

10/10 Excellent

Aaron

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Hotel Lucerna Hermosillo on Jul 31, 2023
Apreciable huésped, le agradecemos sus comentarios y preferencia, lo esperamos nuevamente en esta su casa

8/10 Good

Karina

Stayed 1 night in Jul 2023
Response from Hotel Lucerna Hermosillo on Jul 31, 2023
Apreciable huésped, le agradecemos sus comentarios y preferencia, lo esperamos nuevamente en esta su casa

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
See you soon
Everything was perfect five stars
Stayed 3 nights in Jun 2023
Response from Hotel Lucerna Hermosillo on Jul 4, 2023
Hi Juan Thank you very much for staying at Lucerna Hotels and posting your comments… Were very happy to provide you a Lucerna Experience. see you soon!

10/10 Excellent

Jesus Del

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean and personal are helpful to any request
Stayed 1 night in Jun 2023
Response from Hotel Lucerna Hermosillo on Jun 19, 2023
Hi JesusThank you very much for staying at Lucerna Hotels and posting your comments… Were very happy to provide you a Lucerna Experience. see you soon!

10/10 Excellent

Issis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a beautifully hotel, the pool area is so quiet and relaxing.
Stayed 1 night in Jun 2023
Response from Hotel Lucerna Hermosillo on Jun 19, 2023
Hi IssisThank you very much for staying at Lucerna Hotels and posting your comments… Were very happy to provide you a Lucerna Experience. see you soon!

10/10 Excellent

Robert

Stayed 1 night in May 2023
Response from Hotel Lucerna Hermosillo on Jun 19, 2023
Hola RobertMuchas gracias por alojarte en Hoteles Lucerna y compartir tu valoración, nos complace que hayas disfrutado de una Experiencia Lucerna.Los esperamos en su próxima visita a Hermosillo Saludos!

8/10 Good

Jose

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Service was excellent
Stayed 1 night in May 2023
Response from Hotel Lucerna Hermosillo on Jun 19, 2023
Hi JoséThank you very much for staying at Lucerna Hotels, and hank you too for your comments, well consider them to improve and keep providing you a Lucerna Experience. We hope to see you soon!Regards!

10/10 Excellent

Maria

Liked: Staff & service, property conditions & facilities
Great service but our room was not cleaned well the floor looked like it had not mopped .
Stayed 1 night in May 2023
Response from Hotel Lucerna Hermosillo on Jun 19, 2023
Hi MariaThank you very much for staying at Lucerna Hotels, and hank you too for your comments, well consider them to improve and keep providing you a Lucerna Experience. We hope to see you soon!Regards!

10/10 Excellent

Silvia

Traveled with partner
Liked: Cleanliness, staff & service
Very nice and cozy,no major noise at nights
Stayed 2 nights in May 2023
Response from Hotel Lucerna Hermosillo on Jun 19, 2023
Hi SilviaThank you very much for staying at Lucerna Hotels and posting your comments… Were very happy to provide you a Lucerna Experience. see you soon!