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Reviews of ibis Hermosillo

3 out of 5
ibis Hermosillo
Boulevard Cultura 48, Col Proyecto Rio Sonora, Hermosillo, SON

Reviews

8.4

Very Good

Rating 10 - Excellent. 529 out of 1002 reviews" "
Rating 8 - Good. 260 out of 1002 reviews" "
Rating 6 - Okay. 94 out of 1002 reviews" "
Rating 4 - Poor. 66 out of 1002 reviews" "
Rating 2 - Terrible. 53 out of 1002 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Andrea

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I have stayed at other Ibis hotels in the past but this one was disappointing. It’s supposed to be 3 stars but I would say it’s more like a 2. It was clean enough but not great. Could have used some more sweeping/mopping. The rooms are very small They don’t use fitted sheets or mattress protectors so the mattress is left exposed (I stayed in 2 rooms and this was true for both) They dont provide separate shampoo/conditioner (just an “all in one”/hands/shampoo/conditioner) They only give you one towel per person, no hand towel or face towel or anything else. We also got unlucky and had a massive group of teenage girls staying the night and they were knocking on all doors including ours several times. Not the hotel’s fault though, but noise isolation wasn’t great. It’s a good enough place for a night, and if you go with the expectation of a 1-2 star hotel and not 3. The pros? The restaurant was good! And parking included at no extra cost. Close to main sightseeing spots.
Stayed 2 nights in Apr 2024

8/10 Good

David

Stayed 1 night in Apr 2024

10/10 Excellent

Cesar Adolfo

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Gerente General on Apr 2, 2024
Le agradecemos la excelente calificación,saludos cordiales!

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located. Great early morning buffet. Very friendly staff. Great buy!
Stayed 1 night in Mar 2024
Response from Gerente General on Apr 2, 2024
Thank You so much!We are happy to read your magnific comments about Us.Thank You again and We hope to see You in future!

10/10 Excellent

Inga

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet basic hotel
Stayed 1 night in Mar 2024
Response from General Manager on Mar 6, 2024
Thank You so much for your comments.We hope to see You again!best regards!

6/10 Okay

Gerardo

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Gerente General on Mar 6, 2024
Muchas gracias por hospedarse con nosotros.saludos cordiales!

8/10 Good

Rosalie, West Kelowna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access on & off couta highway! Garbage lying around in the parking lot.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 6, 2024
Thank you so much for your comments.We hope to see You again!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 6, 2024
Thank you so much for stay with Us.Best regards!

8/10 Good

Soria, Tolleson

Stayed 2 nights in Jan 2024
Response from Gerente General on Apr 2, 2024
Muchas gracias por hospedarse con nosotros.saludos!

10/10 Excellent

Victor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and safe
Stayed 5 nights in Jan 2024
Response from General Manager on Jan 24, 2024
Thank You so much for your comments and your visit, We hope to see You again!

10/10 Excellent

Lidia Yasmín

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Gerente General on Jan 11, 2024
Mil gracias por su visita, esperamos tenerle de nuevo por el hotel, saludos cordiales!

6/10 Okay

Jerome

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are the smallest I have stayed at. Area was safe and the day security guard was very helpful.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 5, 2024
Thank You for Your comments, we belong to a French Chain and we are the bussiness economy category of the group so our concept is basic but with all necessary.thanks again and best wishes in this new year!

8/10 Good

Daniel

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Safe, family friendly, and staff friendly and professional. Shopping mall, and restaurants very close by.
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 5, 2024
Thanks for stayed with Us, we hope to see You again.best wishes this new year!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Gerente General on Jan 5, 2024
Muchas gracias por la excelente calificación, esperamos verle de nuevo este año.saludos!

4/10 Poor

Guillermo Alejandro, Mexico

Stayed 1 night in Dec 2023
Response from Gerente General on Jan 5, 2024
gracias por hospedarse con nosotros.feliz inicio de año, saludos!

10/10 Excellent

Mark

Stayed 4 nights in Oct 2023
Response from Gerente General on Dec 1, 2023
Muchas gracias por visitarnos y por la excelente calificación, saludos del equipo!

4/10 Poor

Obed

Traveled with family
Disliked: Staff & service, room comfort
I made a reservation for 2 bed room and i got one with only one bed. The room was too small. No soap in the dispensers. Big line of people waiting for their room when we got there. Not good after traveling a long distance. Felt bad for the kid employed as receptionist. She did what she could. Closet too small. No room to place all our stuff. Glad i only booked for one night and moved to another hotel the next day.
Stayed 1 night in Nov 2023
Response from General Manager on Dec 1, 2023
Sorry for the inconveniences at your stay,We hope to have another opportunity to get better in service.best regards!

10/10 Excellent

Rene

Stayed 1 night in Nov 2023
Response from Gerente General on Dec 1, 2023
Muchas gracias por la excelente calificación.saludos!

6/10 Okay

Lee

Stayed 1 night in Oct 2023
Response from General Manager on Nov 7, 2023
Thank You for the visit!We hope to see you again, best regards!

8/10 Good

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff. Nice property. A few negatives: 1. Two plates of half eaten food were left outside someone room and they sat there overnight and we’re still there at 9:00am the next morning. 2. The toilet in my room has mold or black dirt around the caulking at the base. 3. The margarita I ordered was literally finely crushed ice and not much else. I don’t think there was any alcohol or mixer in it. It was so dry I couldn’t drink it through a straw. Minor things. I’d stay there again.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 30, 2023
Thank You so much for your nice comments.We are going to work in the negative points to avoid it in future.Thanks!

10/10 Excellent

Reid

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Gerente General on Oct 27, 2023
Muchas gracias por su visita, y por la excelente calificación. Esperamos verle de nuevo por el hotel!

8/10 Good

Jason

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and staff was friendly breakfast was also good. It’s an economy hotel good for travelers looking to get some rest at an affordable price
Stayed 1 night in Oct 2023
Response from General Manager on Oct 27, 2023
Thank You so much for your comments, that we are and you described pretty well, so we hope to see you again.Best regards!

10/10 Excellent

mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Gerente General on Oct 27, 2023
Muchas gracias por su visita, y por la excelente calificación!Esperamos verle de nuevo por el hotel!

8/10 Good

Gilbert

Stayed 2 nights in Oct 2023
Response from Gerente General on Nov 7, 2023
Gracias por hospedarse con nosotros, esperamos verle de nuevo, saludos!

6/10 Okay

Denisse

Room was dusty and towels were torn.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 27, 2023
Thank you for your visit, and we are sorry for the issues in the room, we are correcting all things.Best regards!

10/10 Excellent

Jhoanna

Stayed 1 night in Oct 2023
Response from Gerente General on Nov 7, 2023
Muchas gracias por la excelente calificación, esperamos verle de nuevo por el hotel.saludos!

8/10 Good

Mario

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience
Stayed 1 night in Oct 2023
Response from Gerente General on Oct 27, 2023
Thank You for your visit, we hope to see you again!Best regards!

10/10 Excellent

German

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Oct 2023
Response from Gerente General on Oct 27, 2023
Thank You so much for your visit, it is good to know that you have a great experience with the clean hotel.best regards!

8/10 Good

Zheng

Liked: Cleanliness, staff & service, property conditions & facilities
Will choose this hotel again next time
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 8, 2023
Thank You so much for your loyalty, we hope to see you again!best regards!

10/10 Excellent

Abraham

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Super nice everithing!!!
Stayed 1 night in Sep 2023
Response from General Manager on Oct 5, 2023
Thank You so much, we are happy to read your comments, We hope to see You again!

10/10 Excellent

Pedro Alexis

Stayed 1 night in Aug 2023
Response from Gerente General on Oct 5, 2023
Muchas gracias por la excelente calificación, esperamos verle de nuevo por el hotel, saludos!

6/10 Okay

Oscar

Traveled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Gerente General on Oct 5, 2023
Gracias por visitarnos, saludos!

4/10 Poor

Samantha

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Gerente General on Oct 5, 2023
Gracias por su visita, saludos!

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfy room. Breakfast in the morning!
Stayed 1 night in Aug 2023
Response from Gerente General on Oct 5, 2023
Thank You so mucho for your comments, we hope to see You again soon, greetings!

10/10 Excellent

Luis A

Stayed 1 night in Aug 2023
Response from Gerente General on Oct 5, 2023
Muchas gracias por la excelente calificación, esperamos verle de nuevo por el hotel, saludos!

4/10 Poor

Laura

Disliked: Staff & service, amenities
Arrived at this property on a midnight flight extremely tired, and had to go up and down 3 times because card reader was not working properly. Next morning needed to work and internet did not work at all. But they sure were on time knocking at my door at noon for check out. Completely do not recommend.
Stayed 1 night in Aug 2023
Response from Gerente General on Oct 5, 2023
Thank You for visited Us, we are sorry for the in inconveniences during your stay, Wifi have been changed and we hope to change card readers soon,Best regards!

10/10 Excellent

Randall

Traveled with group
Stayed 1 night in Aug 2023
Response from Gerente General on Aug 30, 2023
Muchas gracias por la excelente calificación y hospedarse con nosotros, esperamos verle de nuevo.saludos!

10/10 Excellent

Abraham

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All was super nice!!!
Stayed 1 night in Jul 2023
Response from General Manager on Jul 30, 2023
Thank You so much for stayed with Us.We hope to see You again!Best regards!

4/10 Poor

Daniel

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
I went down to the lobby area at 6:00am Sunday. When I entered the elevator to return to the 4th floor the elevator closed and did not move. I was trapped in a non working elevator for 5 minutes The desk clerk rescued me and told me it wasn’t working (something I already knew). He then told me to take the stairs up 5 flights. ( I am 71 years old with a heart condition.). Not particularly impressed with this location.
Stayed 1 night in Jul 2023
Response from General Manager on Jul 19, 2023
We are Sorry for the inconveniences, we hope it never happens again.best regards!

10/10 Excellent

German

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from General Manager on Jul 10, 2023
Muchas gracias por la excelente calificacion y su visita!saludos de todo el equipo.

8/10 Good

francis, Victoria

Stayed 1 night in Jun 2023
Response from General Manager on Jul 30, 2023
Muchas gracias por hospedarse con nosotros.Esperamos verle de nuevo por el hotel.saludos!

2/10 Terrible

terry

Disliked: Cleanliness, property conditions & facilities
The first room I was given had not been Cleaned wall in hallway need work caulking Everywhere in room broken property needs Work I stayed here last year a couple time And it was ok things have went down This will probably be my last time
Stayed 1 night in Jun 2023
Response from General Manager on Jun 26, 2023
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 Okay

Fernanda

Stayed 1 night in Jun 2023
Response from General Manager on Jul 5, 2023
Muchas gracias por elegirnos, saludos!

10/10 Excellent

Juan

Stayed 2 nights in May 2023
Response from Gerente General on Jun 3, 2023
Muy agradecidos por la excelente calificacion!Nos vemos en la proxima!!

8/10 Good

Irasema

Traveled with partner
Liked: Cleanliness, staff & service
The wifi wasn’t working other than that everything else was great!
Stayed 2 nights in May 2023
Response from General Manager on Jun 3, 2023
Thanks for choosen Us, and for your comments. We are working in this topic of WiFi to have a better service.I Hope your next visit you can probe it,Greetings!

10/10 Excellent

Rene

Stayed 1 night in May 2023
Response from General Manager on Jun 3, 2023
Muchas gracias por quedarse con nosotros, esperamos tener el gusto de atenderle nuevamente.saludos del equipo.

10/10 Excellent

Juan

Stayed 6 nights in May 2023
Response from General Manager on Jun 3, 2023
Muy agradecidos por su visita, esperamos volver a verle.saludos!

10/10 Excellent

Adalberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from General Manager on May 16, 2023
Muchas gracias por su calificacion y por hospedarse con nosotros!saludos del equipo!!

10/10 Excellent

Paul

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La mejor opcion para el costo en Hermosillo
Bueno, bonito y barato... muy comodo como siempre.
Stayed 1 night in Apr 2023
Response from General Manager on May 8, 2023
Mil gracias por tus comentarios, encantados de atenderte.saludos de todo el equipo!

8/10 Good

Gaspar

Stayed 2 nights in Apr 2023
Response from General Manager on May 16, 2023
Gracias por elegirnos para su estancia!saludos!