Ratings based on 258 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
72% of guests recommend
3.3 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveler

Hotel agradable

Posted Oct 2, 2015
Hotel confortable. Le falta un poco de mantenimiento. Las camas son comodas, y estaba limpias.
3 out of 5
for Everyone
by A verified traveler from Nogales

Tiene potencial solo falta explotarlo

Posted Sep 22, 2015
Pros: Alberca
Cons: las instalaciones en general, cuartos CAMAS muy importante.
Location: Está cerca de lugares como centros nocturnos y otras playas.
Es un lindo hotel, pero necesita mas atención en general. La alberca creo que es de lo mejor, aunque la cierran a las 9:30 pm. Los cuartos regulares, una de las camas en las que estuvimos estaba algo caída y la vista al salir el horrible techo sucio; la vista al balcón era linda aunque no era al mar. No me gustó que me despertaran 3 veces para limpieza, promociones, etc. Es un hotel regular pero puede dar mucho mas. El personal te trata como si visitaras a diario, no sientes una cálida bienvenida, al menos la habitación estaba limpia pero si esperaba ver la bañera mas grande.
3 out of 5
by A verified traveler from los angeles ca

Please don't book in this hotel

Posted Sep 21, 2015
Pls don't book in this hotel Workers so rude Front desk old machines they get stock Restaurant burn food no flavor Blankets no even clean The bathroom got stock and the dirty water was coming up front toilette and bathtub Beach no clean I almost got cut with a glass Why I didn't go anther hotel everything full stupid of me I was there 5 day I state only 2 .they didn't want to give me my money back No customer service for the front desk And they do not have any idea how the treat my dogs they state with me!!!! Shame no start for this hotel they shut close it down!!!!!! Only I'm give thanks to the security people and the housekeeper that I went I bought cleaning things for the bathroom amazing front my own money
4 out of 5
for Everyone
by A verified traveler from Phoenix, AZ

Great Location and Local people

Posted Sep 13, 2015
Pros: Location
Cons: Bed
Location: Sunset bar and Grill, Astrid horse back riding rach and soggy peso.
Hotel itself is not luxury,but incredibly accomodating. The room was a good size, good air conditioning, and amazing food at the hotel restaurant. The bed was stiff and old, but honestly the location on the hotel directly on the beach was worth it. Local buisness is incredible, the location on the hotel is perfect. Find Dean for amazing sea kayaking, and find Lisa and Frank at Soggy Peso and Sunset bar and grill, and lastly find Astrid to go horseback riding on the beach. Amazing place for a family or a young couple not exactly looking for luxury,but an amazing time for a great price!
4 out of 5
for Everyone
by A verified traveler from Tucson

San Carlos Holiday and Nephew's wedding

Posted Sep 10, 2015
Pros: The location is close to the ocean and easy access to town.
Cons: The plumbing could use an update.
Location: There are boat and jet ski rentals,deep sea fishing,diving close to the ocean so you don't have to go very far.
We went to San Carlos for my nephew's wedding so, we chose a hotel close to the event. The Plaza is a nice hotel that is in need of maintenance but, overall is pretty nice. The pool area is great for guests of all ages.The restaurant is a little pricey but, the food is good.The maids are very thorough cleaners and are eager to help with anything you might need.The receptionists are patient and very professional.They are proficient in English and Spanish and are quick to check you in and out.
3 out of 5
by A verified traveler from Arizona

Hotel in need of updates

Posted Sep 8, 2015
I think this hotel was in its prime maybe 20 years ago but today is in need of a few updates. The pool has a lot of chipped/broken tiles and does not have any lounge chairs that sit up (all lay totally flat). It also wasn't the best beach area and I don't know if the tide was really high the two days we were there or if it's always like this but there wasn't enough beach area to lay out either. The wifi was really slow and wouldn't load most times and we never had hot water in the shower- always just luke warm. While the staff was great, I didn't think the hotel was a good value for the money and I would stay somewhere different next time I visit San Carlos.
1 out of 5
by A verified traveler

definitely needs repairs, beach to rocky to enjoy

Posted Sep 7, 2015
Pros: lobby and pool area looked ok
Cons: needs to be completely remodeled. All rooms!
I stayed in motel 8 that has better accomadations! Beach is full of rocks and trash. Needs a lot of repairs!
5 out of 5
for Everyone
by A verified traveler

Spectacular view!

Posted Aug 31, 2015
Pros: The room comfort was wonderful and the food in the restaurants was excellent as was the service.
Cons: The beach was a little small with some trash.
Location: The marina for snorkeling and fishing was very close.
The hotel was very nice and the staff was helpful. The room was comfortable and the view from our balcony was a spectacular picture postcard.
4 out of 5
for Families
by A verified traveler from Hermosillo

Hotel frente a la playa

Posted Aug 21, 2015
Pros: El personal siempre atento y amable.
Cons: Dar mantenimiento al área de albercas.
Location: Muy buena ubicación para las actividades que hay.
Me gusta que tenga acceso directo a la playa. Las albercas son adecuadas para las diferentes edades. Las habitaciones son cómodas pero si faltó un poco de limpieza en el baño, más bien en la tina. El personal muy atento y amable,dispuestos a ayudar.
2 out of 5
by A verified traveler from Cd. Obregon

Muuuuy acabado!

Posted Aug 18, 2015
Habitaciones muy deterioradas muy viejo todo, el colchón estaba todo roto e incómodo la alberca no me gustó lo único bueno fue el desayuno bufet!