We just spent one night there. Before we booked, we called to confirm there was AC on the property, since Naples was hot even during December. Well, they had. however, we were told that only heating was working during winter..... We were asked to open our windows and the street noise was unbearable. They offered us an inside room, really?, it would be even hotter, no window....
On top of that, there was zero internet signal in the room. ( we tried 4 devices), we complained and they were rough. In the end they only came to verify that the internet was ok in the hallway! . We literally, had to open the room's door and get close to the hallway to receive signal.
The mattress had bumps.
This is not a 4 stars hotel by any means, perhaps 1 or 2 stars by American standards.